Exceptional service.
Fast and great work. They helped us through picking new tires and gave us professional opion best bang for the $
Fast and great work. They helped us through picking new tires and gave us professional opion best bang for the $
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by Dvidmar73
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2025 -
Gordie Boucher Village Ford of Thiensville responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Village Ford of Thiensville, we look forward to having you as a valued customer for many years to come!
Adam Swanson
Service Manager
262-242-1100
Excellent service the service manager and the mechanics
are top notch.I will bring my car back there for service.
are top notch.I will bring my car back there for service.
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by Geoblair169
Verified Customer
Verified Customer
Service Price Transparency
Oct 06, 2025 -
Gordie Boucher Village Ford of Thiensville responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Village Ford of Thiensville!
Adam Swanson
Service Manager
262-242-1100
From the service manager to the mechanic first class
service..Took out my entire engine and replaced it with a new one .Thank You
service..Took out my entire engine and replaced it with a new one .Thank You
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by Geoblair169
Service Price Transparency
Other Employees Tagged:
Thumbs up to my mechanic who changed my engine in 5 days.Thank you
Sep 20, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Adam Swanson
Service Manager
262-242-1100
They got me in promptly & gave me a straight forward
honest diagnosis/repair. They are "Top Notch" professionals!
honest diagnosis/repair. They are "Top Notch" professionals!
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by pbk1788
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Justin Bublitz & Josh.
Aug 23, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Adam Swanson
Service Manager
262-242-1100
Quick and polite.
..but when I make a reservation via the Web it makes me a new customer instead of a returning customer.
Also sometimes they have text updates and vid
..but when I make a reservation via the Web it makes me a new customer instead of a returning customer.
Also sometimes they have text updates and videos when the car is being worked on, and then other times there is nothing. Inconsistent from a customer facing perspective.
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by lrc0515
Verified Customer
Verified Customer
Service Price Transparency
Aug 19, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Thanks for sharing your thoughts about your experience with Gordie Boucher Village Ford of Thiensville. We appreciate your business and hope to see you again soon!
Adam Swanson
Service Manager
262-242-1100
I do recommend the dealer.
They serve you kindly, and the work is done on time. Five stars to the staff.
They serve you kindly, and the work is done on time. Five stars to the staff.
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by MASTERCH0
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Adam Swanson
Service Manager
262-242-1100
I wish that service would leave a mileage sticker on the
windshield after my oil changes.
windshield after my oil changes.
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by DENNISFEDERALTOOL
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Dennis, thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!
Mike Wemmer
Service Manager
262-242-1100
After I unexpectedly encountered a 15 MPH speed bump that
Milwaukee placed in the middle a 25 MPH residential street--rather than actually enforcing their own traffic laws--I dropped off my Mustang after dri
Milwaukee placed in the middle a 25 MPH residential street--rather than actually enforcing their own traffic laws--I dropped off my Mustang after driving home--very slowly. Next day I talked to Adam about the situation. He suggested a full front-end and suspension inspection. I agreed. Later, Service Technician, Justen, sent me a detailed video with the results of his inspection. Surprisingly, all components were solid and roadworthy. He suggested a front-end alignment, but otherwise, no other damage or repairs needed. Great. Within a few hours, Angie called and pronounced it ready for my pickup. Later that day, I stopped by to buy an additional spare Mustang key fob. Mr. Bauer from parts actually walked out to my car with the fob to assure it worked and programmed it before charging me for the part. Very helpful. On my way out, I talked with Tim who gladly scheduled a Works appointment for my truck in the following week.
Quite a team effort providing exceptional customer service from Boucher Village Ford's Service and Parts departments. Thanks everyone.
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by TX FLOOD
Service Price Transparency
Other Employees Tagged:
Angela Carr
, Adam Swanson, Service Technician, Justen; Mr. Bauer in Parts
Jun 23, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Thanks for sharing about your experience with Gordie Boucher Village Ford of Thiensville. We appreciate your business and hope to see you again soon!
Mike Wemmer
Service Manager
262-242-1100
Kept in constant communication and went above
expectations in ensuring I was taken care of.
expectations in ensuring I was taken care of.
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by Jane
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Adam Swanson
Jun 02, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Thank you for choosing Gordie Boucher Village Ford of Thiensville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Mike Wemmer
Service Manager
262-242-1100
I purchased a set of four tires last year.
was told my tire lug nuts needed to be replaced at recent
Service. I was not shone any problem with the lug nuts.
was told my tire lug nuts needed to be replaced at recent
Service. I was not shone any problem with the lug nuts.
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by popearl15
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Mike Wemmer
Service Manager
262-242-1100