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Tim Gallagher
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213 Reviews
Dealership Experience
11 yrs, 2 mos
213 Reviews
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213 Reviews of Tim Gallagher
October 24, 2024
My experience at BMW of Ramsey was absolutely horrendous. The client advisor Damion Lawrence and his manager Tim were both disrespectful and dishonest. The price of the vehicle shown on their website clearly The client advisor Damion Lawrence and his manager Tim were both disrespectful and dishonest. The price of the vehicle shown on their website clearly states that it includes all charges and fees except tax, title, registration, and document fee of $899. When the price was presented to me after the test drive, it included thousands of dollars in extra fees and add-ons that came out of nowhere. When questioned about the charges, rather than providing a rational response, I was given hostility and excuses. I was told that I just didn't understand how the car industry works and that this is just how it's done. Their positive google reviews are in no way representative of my time at BMW of Ramsey. Stay away! More
by Khan
Other Employees Tagged: Damion Lawrence
February 29, 2024
Very disappointing that you offered for me to call but then don’t return my phone call. Very poor customer experience. I’m usually not the type of person to leave a review but I feel strongly about lea then don’t return my phone call. Very poor customer experience. I’m usually not the type of person to leave a review but I feel strongly about leaving this one. I was super excited about the prospect of leasing my first BMW. I appreciate that we were able to finally reach an agreement on the selling price but things completely fell apart when it came to the upfront costs. From the beginning we made it clear that we wanted transparency on the numbers. Finally, when I challenged why there was an $11 difference the Sales Manager told me something that didn’t add up. The difference between $322 and $311 is not $17.05. The whole deal fell apart over $11. That seems utterly ridiculous and from my opinion a poor business decision and poor customer experience. Very, very disappointing. I’m sorry I’m not one of those customers that can speak to a wonderful experience. More
by Fernando chuparola
Other Employees Tagged: Gregg Weinglass
December 06, 2023
BMW of Ramsey is great, the sales and the service department are very easy to deal with. Ana is amazing she will have you in an out in no time. I highly recommend them if you have a BMW. department are very easy to deal with. Ana is amazing she will have you in an out in no time. I highly recommend them if you have a BMW. More
by DARDANSELA1
Verified CustomerOther Employees Tagged: Anna Marie Piserchia, Michael Tornatore, Marcelo Garcia, Octavio Escada, James Crowe, Anthony Candela , Ted Contoleon, Juan Ferreiras, Jorge Pinero
December 03, 2023
Know the place more than 30 years and still enjoy the place and my rep Ms Hanna. Prices become very expensive and sometimes give me no choice to do my services with another authorized shops. place and my rep Ms Hanna. Prices become very expensive and sometimes give me no choice to do my services with another authorized shops. More
by CINAMONSLUSA
Other Employees Tagged: Anna Marie Piserchia, Andrea Vanmansart, Marcelo Garcia, Jason Sonion
November 30, 2023
Eric gave us 5 star service from the moment that we walked in. He made the process very smooth and stress-free. I was able to leave with my DREAM car in just a few hours! Eric and the BMW of Ramsey tea walked in. He made the process very smooth and stress-free. I was able to leave with my DREAM car in just a few hours! Eric and the BMW of Ramsey team went above and beyond for us to get us exactly what we wanted and more!!! More
by EC14
Other Employees Tagged: Kristen Perwas, Octavio Escada , Eric Cuello
November 29, 2023
Best BMW dealership, BMW RAMSEY providing excellent advice in sales and service through the years. My last visit was truly amazing advice in sales and service through the years. My last visit was truly amazing More
by FLIPPOP
Other Employees Tagged: Anna Marie Piserchia, Alex Marsiglio , Sydannie Mundle, sales, very professional and resourceful
November 28, 2023
Great customer care, excellent service. A very knowledgeable staff that knew their cars well. Financing was a breeze A very knowledgeable staff that knew their cars well. Financing was a breeze More
by BRYANAULD222
Other Employees Tagged: Mark Rosenblatt, Marcelo Garcia , Dan who helped set up the car
November 22, 2023
Service and sales people were very helpful. I waited for service and it was finished sooner than I expected. I waited for service and it was finished sooner than I expected. More
by LARRYHERM
Other Employees Tagged: Jason Sonion
November 18, 2023
After I picked up my car on my way home I found that I left my home keys in the loaner car. It was 5 pm and I tried to contact my services agent or anybody else but no one pick up the .it update me becau left my home keys in the loaner car. It was 5 pm and I tried to contact my services agent or anybody else but no one pick up the .it update me because the office close at 6 pm and don’t have my home and office keys and no one in my house. Finally I contact the front desk that send one of the managers to find my keys. It was very close. That’s not the first time that happened to me , part of the service is someone to pick up the phone but apparently you don’t have enough personnel despite the facts you charge more than $200 an hour for maintenance. Please approve your customer service. I’m with you more than 25?years and the service isn’t improving. More
by CINAMONSLUSA
Other Employees Tagged: Anna Marie Piserchia, Marcelo Garcia , Alex
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