Tim Brown

I recently had a troubling experience with the Toyota service center in Berlin City, Portland, Maine. After my son took his car in for service, we noticed strange and concerning noises coming from the wh service center in Berlin City, Portland, Maine. After my son took his car in for service, we noticed strange and concerning noises coming from the wheels while driving on the highway, making the car unsafe to drive. When my son returned to the service center, he spoke with Jeffrey Bishop, who was in charge of the service. Jeffrey informed us that we would be charged for additional service and was unprofessional and disrespectful, raising his voice at my son. Despite requesting to speak with the manager, Ben Krauter, the situation was not resolved. Jeffrey continued to be confrontational, which was shocking and unacceptable for a customer service experience. Ultimately, we had to pay for a second round of service, even though the initial problem was caused by their work. After picking up the car and paying again, the issue persisted, and we discovered that the wheel studs were loose, which is extremely dangerous. The service center’s handling of the situation was appalling, and the main issue remains unresolved. I strongly advise against using this service center due to their poor customer service and the dangerous quality of their work. More

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This is my second time purchasing a Tacoma from Berlin City Auto Group, and when the say easy they mean easy. I couldn’t have been more pleased with the whole experience. A special shout out to Brent Weld City Auto Group, and when the say easy they mean easy. I couldn’t have been more pleased with the whole experience. A special shout out to Brent Weldon, Tim Brown and Steve Wilson More

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I was looking for a 4Runner and found the exact color and model I wanted on Berlin City’s website, emailed them at 9pm, bought the car at 1pm the following day, hassle free. The sales associate Keegan Newma model I wanted on Berlin City’s website, emailed them at 9pm, bought the car at 1pm the following day, hassle free. The sales associate Keegan Newman is an exceptional young man who truly cares about his customers. Berlin City has a great team, Tim the Sales Manager, John in Finance, and Keegan made it happen and had the car delivered to my home in MA!! It was actually an enjoyable and Easy experience. A+ Gordon Clough More

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Very long wait, 3 hours, for a tire rotation. Poor communication while I waited in not so safe environment, healrhwise. Treated rudely by service personnel. communication while I waited in not so safe environment, healrhwise. Treated rudely by service personnel. More

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Wonderful Experience We love Berlin City, Portland. This is our fourth lease with them and it has always been great in every aspect. Our sales person, Mike Perfenno was We love Berlin City, Portland. This is our fourth lease with them and it has always been great in every aspect. Our sales person, Mike Perfenno was extremely helpful and made our purchase a pleasant experience. He is an asset to their group. More

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Slowly getting better I was a loyal Berlin City service customer until the whole tenured staff left... then was replaced with poor quality workers that were a mess... dishe I was a loyal Berlin City service customer until the whole tenured staff left... then was replaced with poor quality workers that were a mess... disheveled, reeking of cigarettes, unknowledgeable, so I left. I was used to being treated like a loyal customer and then it completely changed. They’re starting to hire QUALITY people that are experienced in the car industry. Tim was so great, please keep him around because he’s what Berlin City used to be! More

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Great Service I came in for an oil change and a Maine state inspection, turns out my brakes and tires did not meet the standard to pass. Tim suggested tires and bra I came in for an oil change and a Maine state inspection, turns out my brakes and tires did not meet the standard to pass. Tim suggested tires and brakes and gave me a quote, and my final amount was less than the quote. Car runs better now than it did before and I didn’t even know there was a better! Thank you! More

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Would recommend to family and friends My first inquiry was online, and I got an immediate response. Selection of vehicle and color was made easy by the large inventory of vehicles at Ber My first inquiry was online, and I got an immediate response. Selection of vehicle and color was made easy by the large inventory of vehicles at Berlin City. They had what I wanted at best price. Very friendly and helpful salesmen as I came through the door, but no pressure or heavy handedness about the sale. More

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quick and easy Knew what I wanted and the process went smoothly. overall it was quick as it can be and Mike Profenno lead a very easy process. He was great. Knew what I wanted and the process went smoothly. overall it was quick as it can be and Mike Profenno lead a very easy process. He was great. More

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Quick, Easy A definite 5 Because every thing was done very quickly and professionally, The Price was very right and my trade was fair. Financing was great (Lower than any bank Because every thing was done very quickly and professionally, The Price was very right and my trade was fair. Financing was great (Lower than any bank including my mortgage back which really surprised me) I knew what I wanted, the price I needed and the trade-in value to make it all work and you were able to do that. More

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