Tim Border

Without any regrets, I purchased a lovely pre-owned 2016 Toyota Highlander (with just one owner) within 2 days from Tim Border at JHBarkau in Cedarville. I found out why their excellent customer service & Toyota Highlander (with just one owner) within 2 days from Tim Border at JHBarkau in Cedarville. I found out why their excellent customer service & reputation has earned them the awards of the 2023 & 2024 Illinois used car dealer of the year. On a Tuesday in January, I learned that my ‘08 Toyota 4Runner with over 465k miles needed 4 catalytic converters (probably due to the required CA higher air quality emissions). Early early Wednesday morning, I found a pre-owned 2016 Highlander very well-documented on JHBarkau website. I texted my interest & received a reassuring confirmation text they were currently closed but would be in contact shortly. So at 8 am, I called Cedarville to schedule a test drive appointment that evening on a 2010 Toyota RAV4. I also inquired if the 2016 Highlander with 125k miles at their Freeport location was still available. Tim Border was unsure about that but would return my call after some research. A bit anxious, I called Freeport to discover from Joe Baker that the Highlander was still in play. I wanted to place a deposit to hold it right then, but he wouldn’t allow that since I hadn’t completed the test drive yet. (We’re a Toyota Only kinda family. When purchasing a 2nd used 2002 4Runner pre-internet, it took several Saturdays of driving with a toddler in tow to a remote location just to find it already sold that same morning.) Later Wed morning, I received a text & an email from Tim that he could have both the Highlander & RAV4 available to test drive that night in Cedarville. { I thought Sweet! Convenient for me, but that was Barkau on Barkau crime taking a possible sale from Freeport. However, since I did make first contact with Tim, he is my salesperson. } I test drove both & the 2016 Highlander sold itself with its smooth ride and the fancy leather heated seats. The 2010 RAV4 was the car size I needed, but had no USB port to charge my cell phone. That night, Tim gave me initial loan details. Thursday morn, I texted him to confirm if I could pick up the Highlander that night. Tim sent a text with those 3 magical Army Ranger School words: “It’s a Go!” After 4 long days of car-induced stress, I drove her off the lot in 2 days, after Tim explained all of the features and buttons on the console & steering wheel. Tim noted that the tire pressure sensor light had appeared & if it remained on then it may need service. He became the go-between noting that Service appointment times are held open on Saturday mornings just in case. The sensors were replaced at no cost that morning with Tim’s approval. {FFR It will be extremely convenient to drop the SUV off for an oil change and receive a loaner car to get to work.} The used Toyota Highlander is in immaculate condition, practically brand-spanking new. On the exterior, no dings, scratches, or rust. New tires, rims & even the little valve stem caps. On the interior, super clean carpet (since it’s still winter) & detailer’s plastic wrap adhered at the front 2 passengers carpet. I could only find a slight color distortion oval on the driver’s side door where the driver placed their left elbow. No retractable cargo cover, but I easily found one on eBay. After much effort, I was unable to pull my previous car stereo from the ‘08 4Runner to replace the original ’16 car stereo. {I’m just glad that they took my trade-in to avoid the hassle, time & effort of a tow to the big junkyard in the sky.} But the original car stereo is such a small issue compared to the high quality of Toyota SUV purchased in 2 days and the 5-star customer service to be provided by Tim Border and his team at JHBarkau in Cedarville. More

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This is our second purchase from barkau, and we highly recommend! Willing to work with you & your budget when requested. We are happy to support a good local business. recommend! Willing to work with you & your budget when requested. We are happy to support a good local business. More

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Thank you Tim for all of your help and making it a quick and easy process! and easy process! More

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This is my 3rd car purchase from J H Barkau, 2nd dealing with Tim Border and I couldn't be happier! Tim has made the process so unbelievably easy! Great guy!!! I will most definitely purchase from him and J with Tim Border and I couldn't be happier! Tim has made the process so unbelievably easy! Great guy!!! I will most definitely purchase from him and J H Barkau again! More

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They went above and beyond for a second time for me! ! This is the 2nd car I bought and they were all great. If you’re looking for a good place with respectful ppl this is where to go!! Thank Barkau and ! This is the 2nd car I bought and they were all great. If you’re looking for a good place with respectful ppl this is where to go!! Thank Barkau and sons for all you do!! More

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We have purchased the last few vehicles at Barkau and been very happy each time. This time we met Mr Borders at the Cedarville store. All of our salespeople have been great but Mr Tim is a step above. Ve been very happy each time. This time we met Mr Borders at the Cedarville store. All of our salespeople have been great but Mr Tim is a step above. Very knowledgeable, zero pressure or feeling rushed and makes you very comfortable through the whole process. A couple days after purchasing the vehicle, I had let Tim know of a few concerns I had noticed with the vehicle. The response was almost immediate, and the issues were resolved in a day. The level of Customer Service provided by Tim and throughout the whole Dealership is unmatched. I would recommend Barkau and especially Mr Tim to anyone. Thank you! More

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Tim made my first car buying experience amazing. He was patient with me and help me through the process. I’m very happy with my purchase. He was patient with me and help me through the process. I’m very happy with my purchase. More

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Tim was very helpful. I avoid shopping for cars because in the past salespeople have been pushy and condescending. Tim took the time to listen to what I needed and allow I avoid shopping for cars because in the past salespeople have been pushy and condescending. Tim took the time to listen to what I needed and allowed me the time to feel comfortable with my decision. Once I had made my choice Tim and Korey were efficient and very helpful. I highly recommend Tim and his co-workers. They made my buying experience easy and stress free. More

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Tim and his associates were very nice to work with and the vehicle we went to see was exactly as stated online. It was a quick process from the test drive to the paperwork. Will definitely be back! the vehicle we went to see was exactly as stated online. It was a quick process from the test drive to the paperwork. Will definitely be back! More

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Tim was excellent to work with. Good and fast communication, everything was as expected and on time. Good and fast communication, everything was as expected and on time. More

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