Tiffany Schwalbauch

I am very disappointed to need to write this review! I have been a BMW customer for 25 years and it was time for my BMW lease to be turned in. My friend Mike suggested a Lexus and let me share with you I have been a BMW customer for 25 years and it was time for my BMW lease to be turned in. My friend Mike suggested a Lexus and let me share with you my journey. It all started with me visiting the Lexus store near my home in NJ, but I discovered that the specific vehicle I wanted was at Lexus of Wilmington, in Wilmington, De. The NJ Lexus dealer spent many days trying to reach Lexus of Wilmington to conduct a dealer trade. They never received a response, and this is unprofessional in my opinion and probably affects their ability to have other stores help them when they need it! Please keep in mind I was a customer who had no trade-in, great credit, and an $8,000 cash down payment, pretty hard to mess up right? My friend Mike went to the store and looked at the car since I lived two hours away from this dealership. I said, “I’ll Take It”, I gave them my credit application, was approved, and we agreed to numbers, additionally, we agreed that the vehicle would be delivered on Monday by 1:00 PM, just 2.5 days after we reached an agreement. So, with the impending delivery of my new Lexus ES 250 AWD, I went and turned in my BMW Lease, so until my new vehicle arrived, I was without transportation! I called on Monday and spoke with Tiffany S. the sales advisor, I intended to confirm the delivery, but then she broke the BAD news to me, that on Saturday they SOLD the Lexus ES 250 AWD vehicle that they made a deal with me on just the evening before. This is absolutely unacceptable, lacks integrity, and is extremely unprofessional. If I had not called, they would have just left me with no vehicle! Keep in mind, I did not say I was going to go home and think about it, I SAID, “I’ll Take it” have it delivered on Monday! Then Tiffany went into full-blown excuse mode, stating “Well you didn’t give me a deposit” Well the reality is you did not ask for one! I was prepared to give an $8,000 down payment, so giving you a few grand on Friday evening would have not been an issue, but you didn’t ask for one and that’s your job! Further, if Tiffany had done her job and put a SOLD TAG on the vehicle, I would not be writing this review. This is an issue that Andrew G. should be working on with his sales team, in my opinion, this is basic sales 101 rookie mistake, that cost you a deal, cost you a customer, and a poor review with whoever I can share with. The opportunity for this store to improve is great, and I humbly suggest the next time you make a mistake, you don’t try to make your customer WRONG for your process errors. As a result, I couldn’t and would not recommend this store to another future buyer, friends or family as your integrity and professionalism are in question! Be pleased to know another Lexus store stepped up and took very care of me, very pleased with my new Lexus! Diane R. More

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Tiffany was incredibly easygoing making me feel comfortable from the start. She guided me through the entire process smoothly, answering all my questions and ensuring I felt confident in my choices comfortable from the start. She guided me through the entire process smoothly, answering all my questions and ensuring I felt confident in my choices. More

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Tiffany was great to work with. Answering all my question from start to finish. They worked hard to make a deal happen for me. Loving my new car. Answering all my question from start to finish. They worked hard to make a deal happen for me. Loving my new car. More

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My salesperson Tiffany was a pleasure to work with and incredibly helpful. I highly recommend her! incredibly helpful. I highly recommend her! More

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I had an outstanding experience buying my new car. Tiffany is very knowledgeable and helpful, making the process smooth and enjoyable. Exceeded my expectations, highly recommend. Tiffany is very knowledgeable and helpful, making the process smooth and enjoyable. Exceeded my expectations, highly recommend. More

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I had an exceptional experience working with Tiffany at Lexus. From the moment I walked into the dealership, she was attentive, knowledgeable, and genuinely committed to finding the perfect vehicle for me. Lexus. From the moment I walked into the dealership, she was attentive, knowledgeable, and genuinely committed to finding the perfect vehicle for me. Tiffany made the entire process smooth and stress-free, answering all my questions with patience and expertise. Her professionalism and warm demeanor made me feel confident in my decision. I highly recommend Tiffany to anyone looking for a top-notch car-buying experience. She truly goes above and beyond for her customers! More

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My salesperson, Tiffany was professional, mannerly and represented Lexus of Wilmington with perfection! She made my buying experience easy and smooth. Due to her professionalism, I will recommend all of m represented Lexus of Wilmington with perfection! She made my buying experience easy and smooth. Due to her professionalism, I will recommend all of my friends to purchase a car from her. Even Drew, in Finance, was extremely knowledgeable and with his skills, my needs were met. A visit to meet Tiffany and Drew should be on everyone's bucket list. More

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Had such a great experience. Tiffany was very patient and helpful with all of my questions finding the right vehicle. Highly recommend! Tiffany was very patient and helpful with all of my questions finding the right vehicle. Highly recommend! More

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Well run and organized business! Will do business again Sales and Service. Service Director is very knowledgeable along with his service team. Will do business again Sales and Service. Service Director is very knowledgeable along with his service team. More

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My experience at Lexus of Wilmington was far better than I had expected. My Salesperson Tiffany made the experience fun. She stay engaged throughout the entire process and made us feel like we were her only I had expected. My Salesperson Tiffany made the experience fun. She stay engaged throughout the entire process and made us feel like we were her only customers. I will definitely be returning to Lexus of Wilmington to shop again and I will be asking for Tiffany for sure. More

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