Tiffany Anderson

Rick was the best service advisor I have come across in 30 years. Most importantly he listens … is professional…. gets things done right without fuss….. and is very respectful of the customer’s time. 30 years. Most importantly he listens … is professional…. gets things done right without fuss….. and is very respectful of the customer’s time. More

Report | Print

I bought two expensive cars from Doggett ford. Second car I bought was Mustang Mach E Premium, during that time I also purchased extended warranty. In A week or 10 days I asked them to cancel m Second car I bought was Mustang Mach E Premium, during that time I also purchased extended warranty. In A week or 10 days I asked them to cancel my warranty and they did it. I have waited for a while and ask them where was the refund then finance (Johnny)manager told me it takes 6-8 weeks, after 6 weeks I contacted again this time he told me it takes 6-10 weeks. After 10 weeks over I contacted again. He told me they have not received money from the warranty department. I asked him if there is a possibility to expedite the process each day there is also an interest for it, no answer and send him a couple of more messages no answer. I waited another week no answer. Today I called the ford credit I explained the situation then they gave me warranty department. Warranty department told me after they have received the cancelation form the next day(in 24 hours) they have refunded the money to the dealer. I am asking now what are you trying to do? Is it the way to appreciate who bought two cars from you? I bought Expedition Limited and Ford mustang Mach e Finally I do not recommend this dealer. There are lots of dealer in the town check the others. Second Review After my initial review, Tiffany Anderson emailed me stating, "Hi Mustafa, your warranty has been canceled, and you should expect to receive a refund check in the mail soon." However, on the same day, I received another email from her indicating, "Hi Mustafa, I just received word that the refund will be applied to the end of your loan." This inconsistent communication feels unprofessional, as it suggests they will effectively hold onto my money for the remaining six years of my loan term, resulting in continued interest payments for that duration. Consequently, I cannot recommend this dealer and suggest exploring other options first. More

Report | Print

Loved this place ! Great management amazing sales people 100% recommend Finance went over everything with me! Great management amazing sales people 100% recommend Finance went over everything with me! More

Report | Print