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Thomas Moore
Thomas Moore
Parts Manager
Cape Coral Chrysler Dodge Jeep Ram
2200 NE Pine Island Rd
Cape Coral, FL 33909
19 Reviews
Dealership Experience
6 yrs, 4 mos
Industry Experience
53 yrs, 9 mos
Languages Spoken
English
19 Reviews of Thomas Moore
December 19, 2024
The service department is great, the sales and GM team is horrible. I purchased a new 2024 grand Wagoneer, series III on Friday. Within an hour of driving it off the lot, the car broke down. They gave me a l horrible. I purchased a new 2024 grand Wagoneer, series III on Friday. Within an hour of driving it off the lot, the car broke down. They gave me a loaner and went to fix the car. All weekend they had it and no one contacted me, I had to continually text the sales rep about the car. I asked for a manager or GM to call me. They said they would and no one ever did. I contacted again on Monday, they said someone would be in touch and the car would be ready. Finally, in the afternoon Obi from service contacted me (he’s great!) and talked about what was going on. The car had another issue on Tuesday, I had to take it back into the dealership. Still no contact from a GM or manager even asking how to help or apologizing for the inconvenience. You buy a $120k car and except it to work at the very least and further if it doesn’t someone to at least reach out to help. Once they got our money from the sale, we were dead to them. Never buying from this dealership again, unless they revolutionize their customer service. More
by LR2024
Verified CustomerOther Employees Tagged: Robert Leininger , Obi Ortiz, Dorian Montero, Hugo Rubio , Johnny Ramirez Sanchez from Sales was wonderful until after ai bought the car and he had no intention of helping. Said people would call and no one ever did.
November 07, 2024
Dealers show room is impressive. The sales person was very attentive and friendly about buying a new Jeep. The contract people relative to fin̈ancingʻ took 4hours of wait time over The sales person was very attentive and friendly about buying a new Jeep. The contract people relative to fin̈ancingʻ took 4hours of wait time over a two day period. Tĥe day of delivery,which should have been plates mounted and new car ready to go took another two hours of Waite time. The sales person seemed to be caught in the middle of other personnel agendas... More
by mos7310
Other Employees Tagged: Carlos Ramirez Cruz
May 06, 2024
Albert was very kind and helpful everyone there was great and helped us really fast and made our vehicle purchase a great experience and helped us really fast and made our vehicle purchase a great experience More
by Mark.m.meunier
Other Employees Tagged: Ernesto Carro , Albert
March 09, 2024
The sales experience was nothing but a breeze it was great! Will recommend to family and friends great! Will recommend to family and friends More
by ALEXANDERBARROSO2
Other Employees Tagged: Christopher Reid, Jose Gastón, Alex Oharriz, Robert Leininger , Doug Cade, Jay Ganzi, Rocky Rycenga, Mark Wilson
November 24, 2022
It Was a great experience, and the dealership did a good job . I highly recommend them for all your service needs job . I highly recommend them for all your service needs More
by richiecolletti
Other Employees Tagged: Patrick Lewis, Christopher Reid, Alex Oharriz , Jay Ganzi, Jarrod Litzinger, Rocky Rycenga, Jeffrey Stuart, Patricia Tolson
October 11, 2022
Les quiero contar el mal rato que pase en la compra de mi carro si pudiera virar el tiempo atrás de seguro q no compraria ni una botella de agua pero quiero dejarles saber a toda persona q vea esto que en es carro si pudiera virar el tiempo atrás de seguro q no compraria ni una botella de agua pero quiero dejarles saber a toda persona q vea esto que en ese dealer lo único q se compra son problemas so las personas más rasistas y despotas con las que e tratado en los últimos 5 años y me voy a encargar que toda persona que yo conosca no cometa mi mismo error y no pase por el mal rato que yo pase gracias ———————————-I want to tell you about the bad time I had when buying my car if I could turn back time, I'm sure I wouldn't buy even a bottle of water, but I want to let everyone who sees this know that at that dealer the only thing you buy is problems are the most racist and despotic people with whom I have dealt in the last 5 years and I am going to take care that everyone I know does not make my same mistake and does not go through the bad time that I went through thanks More
by Miguel Perez
Other Employees Tagged: Patrick Lewis, Alex Oharriz , Jay Ganzi, Jessica Jimenez, Jarrod Litzinger, RENE POITEVIN, Rocky Rycenga, Jeffrey Stuart, Patricia Tolson
September 22, 2022
Service department has always been a pleasure to work with. I love this dealership. Thanks Cape CDJR. We also buy all our cars there. with. I love this dealership. Thanks Cape CDJR. We also buy all our cars there. More
by Wjg67
Other Employees Tagged: Christopher Reid, Alex Oharriz , Jay Ganzi
August 25, 2022
Súper,fast,clean. I’m satisfied with the service and all people in the dealer is very nice I’m satisfied with the service and all people in the dealer is very nice More
by yovanyfernandez
Other Employees Tagged: Christopher Reid, Alex Oharriz , Daniel Allred, Joseph Aviles, Jay Ganzi, Jarrod Litzinger, Raymond Powers, Rocky Rycenga, Jeffrey Stuart
June 10, 2022
Employees are very nice and easy to work with, had absolutely no problems with anyone absolutely no problems with anyone More
by BOCCHINOVICTORIA
Other Employees Tagged: Patrick Lewis, Christopher Reid, Alex Oharriz , Jay Ganzi, Jarrod Litzinger, Raymond Powers, Rocky Rycenga, Jeffrey Stuart, Patricia Tolson
June 01, 2022
I purchased my vehicle there and always had good service. I would highly recommend to others. Thanks I would highly recommend to others. Thanks More
by TKELLY12
Other Employees Tagged: Patrick Lewis, Christopher Reid , Jessica Jimenez, Jeffrey Stuart, Patricia Tolson
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