Thomas McCarthy | Page 2

The service department was very helpful with my truck. I also appreciate the shuttle service for getting me to work on time I also appreciate the shuttle service for getting me to work on time More

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Brought my truck in for a solution to a long running issue with the rear suspension. Truck was received, fixed, and returned in the time promised. Good communication from Tom issue with the rear suspension. Truck was received, fixed, and returned in the time promised. Good communication from Tom More

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Absolutely awful. Actual criminal behavior. I took my car in for an oil change and a check engine light. They returned to me a list of things wrong that came to $7,296 Actual criminal behavior. I took my car in for an oil change and a check engine light. They returned to me a list of things wrong that came to $7,296.57. More than half of what I paid for it. (I bought it from them less than 2 years ago.) They said the only things that would have been covered under warranty was void because it was my fault. They claimed lack of maintenance/oil change (recommended oil change is at 6k miles, I have only put on 3.8k miles), and lack of use (I drive it several times a week, and it has never sat unused for more than 2 weeks). I took the car to an independent mechanic that my family trusts, and guess what, the only thing needing replacement was the solenoids. It came to $305. Copeland blatantly lied to my face about so many things. They told me my brake pads were down to 1/4. The trusted mechanic said the rear pads look nearly new and the front are at maybe 50%. They caused me a huge amount of distress from this. Weeks of uncertainty, thinking my car was scrap, that they had SOLD me a scrap car. I live on fixed income and have only that one car. Absolutely screw them. Not only will I never be going back (who cares about the remainder of the warranty if they are going to try weasling their way out of it), but I will be actively turning away/warning anyone I come into contact with that is looking for a car or car service. I'm strongly considering contacting the Better Business Bureau and may even look into legal action. I don't want to ever hear from them again unless it's to refund the $277 oil change and diagnostic they charged me that my mechanic said could have been done for $75. More

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Not personable, when I brought my car in previously, he gave me bad info and this past service, i had a number to contact him, which he didn’t respond to. gave me bad info and this past service, i had a number to contact him, which he didn’t respond to. More

by gruvybuggy Verified Customer Verified Customer

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Tom has been my service rep for many years. He is knowledgeable, friendly and takes care of his customers. He is knowledgeable, friendly and takes care of his customers. More

by John Verified Customer Verified Customer

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They got the work done right, and was in line with the estimate provided to me. estimate provided to me. More

by BPMALO Verified Customer Verified Customer

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Very clear and simple buying process. There was a switch in reps during the ordering process and Chris Decosta stepped in and kept in constant contact. Was a small issue post pickup that There was a switch in reps during the ordering process and Chris Decosta stepped in and kept in constant contact. Was a small issue post pickup that the General Sales Manager and Service team took care of quickly and went above and beyond expectations. Look forward to many years with my new Colorado and highly recommend Copeland. More

by jessily Verified Customer Verified Customer

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The prices are very high…. I also brought my vehicle in there to be fixed. A problem that existed when I bought it. I dropped it off 4 to 5 times. In the problem was never fixe I also brought my vehicle in there to be fixed. A problem that existed when I bought it. I dropped it off 4 to 5 times. In the problem was never fixed properly. It continued making the noise. More

by bonitarose6969 Verified Customer Verified Customer

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Very professional, the whole team is like a well oiled machine , and Brian was involved in the process from start to finish. Highly recommend Copeland. machine , and Brian was involved in the process from start to finish. Highly recommend Copeland. More

by cheekks71 Verified Customer Verified Customer

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Tom is the best. He goes over and above every time I get my truck serviced. He goes over and above every time I get my truck serviced. More

by Boboldham Verified Customer Verified Customer

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