Thomas Maier
Thomas Maier at Headquarter Honda
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Thomas Maier

General Sales Manager

Headquarter Honda

17700 State Road 50
Clermont, FL 34711

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73 Reviews

Nickname: "Tom" Hometown: Bronx, NY Spoken Language: English Why I Enjoy Assisting You: I love making people happy & I love the car business. Hobbies: Golf & basketball. Interesting Fact My Co-workers Don't Know: I was born in Copenhagen, Denmark!

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73 Reviews

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73 Reviews of Thomas Maier

November 18, 2021

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Employee Rating

We just purchased our second Honda, a 2021 Honda Passport from Headquarter Honda. We dealt with Dylan Hartwell on both occasions and can’t say enough about our experience. Dylan is very personable, knowledge More

by ebsew4525
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Angle, DYLAN HARTWELL

November 18, 2021

Dealership Rating
Employee Rating

Dylan Hartwell is old beyond his years. I have been in sales and management for 40 years, and Dylan is an excellent representative for his dealership as well as his manufacturer. He is an excellent list More

by woodglenn32
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Angle, DYLAN HARTWELL

October 12, 2021

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Employee Rating

Dealer made me sign a document for a credit application in order to hold the vehicle for me. I told them I would be financing the vehicle with Navy Federal Credit Union. They told me that the paperwork wou More

by Bori2150
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: T.J. Burke, Andy Cardelle

Nov 04, 2021

Headquarter Honda responded

Mr. Morgera, we apologize and apologized for the miscommunication. As policy when taking a deposit to hold a vehicle is to have the deposit, completed credit application and agreed upon terms. When the vehicle comes in, we run the credit. If that process was not explained to Paul and you at the time of your initial visit, again, we apologize. We apologize that Andy did not communicate to Tom before Tom ran the credit report and it came back that the bureau was frozen. Tom asked Andy to call you about frozen credit and only at that time was it relayed to Tom that Paul had secured lending from Navy Federal Credit Union. Therefore, you can see how unintentional it was to have run the credit. We did not lie to Paul or you on purpose nor were we “negligent and incompetent” with purpose or malice. It was plainly a mistake and accident to which we have apologized to your wife and you. As Shakespeare wrote, “To err is human, to forgive is divine.” The Headquarter Team

Nov 06, 2021

Bori2150 responded

Ok. So you say it was an error. Let us say that is true. What did you do to remedy the situation? NOTHING. I spoke to various people at the time and no one had any idea how to fix the situation nor give me an alternative. The dealership should have called the banks it had solicited the credit checks from and have them call the credit bureaus to fix my credit. I am certain I am not the first person to have this happen to. There should be a way to fix it, but nobody at the dealer cared to look into it. Not once have I gotten a call back to see what could be done. You may even call one of the credit fix companys that knows the ins and outs of fixing peoples credit. Just an idea. But I shouldn't be coming up with the ideas, you should. Listen, I have a credit rating over 800 and I have it that high because I take care of it. Whats a few points off? Sure, you can say that credit checks only take a few points off, but that is for me to decide on my credit. I repeat, when I spoke to Andy, I told him either 5 or 6 times that I didn't want credit with you. And I understand that it wasn't his fault. Whoever he gave the paperwork to is the one that erred. My issue is that not one person at the dealership helped me in fixing the situation nor gave me alternatives. I have family members that have bought 4 cars in the last 3 years from you. I doubt they will return.

September 04, 2021

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The team was amazing! In particular, Tom Maier, Dylan Hartwell, Tony Angle are all rock stars. My kids also did their darndest to make the process, difficult, but everyone was super kind and made it a br More

by Jay Branham
Quality Of Work
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Angle, DYLAN HARTWELL

May 19, 2021

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Employee Rating

Very Happy with Dylan Hartwell He is very knowledgeable and professional! This is the second vehicle we purchased at Headquarter Honda.We will be back. More

by Msclaus099
Customer Service
Friendliness
Recommend Dealer
Yes

April 29, 2021

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Employee Rating

Dylan Hartwell did an excellent job on getting us into a new car. We came in for just an oil change and left into a new CRV! More

by Jr21555
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: DYLAN HARTWELL, Shawn Decker

April 29, 2021

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We came in just for an oil change today and left with a brand new CRV! We are so happy! Dylan Hartwell was an excellent salesman and took good care of us. We will be back for more cars in the future. More

by cotrinan2660
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: DYLAN HARTWELL, Shawn Decker

November 07, 2020

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Employee Rating

Excellent sales representative for the Headquarter Honda company. He explained everything in great detail. An amazing personality with the customer. Best experience with a car salesman ever. We wish him the More

by Bep46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Revolt, T.J. Burke, DYLAN HARTWELL , Bring Chomburi

August 16, 2020

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I brought my godson into get a car. We ran into a roadblock. But the Leon, David and TJ! Got us through! Thank you all so much! My godson bought his 1st car today! I am so proud of him. I bought a ca More

by Cosmicgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 14, 2020

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Employee Rating

We bought a 2017 CRV. Salesperson Dylan Hartwell was very knowledgable and did not stop until he was sure all of our needs were met with this purchase. We are extremely satisfied all aspects of the tra More

by starksjudith
Recommend Dealer
Yes
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