Thomas Jackson | Page 11

Exceptional service, both Mark and Thomas were helpful in the buying process. They explained everything thoroughly and made my new Jeep easy. Will be back when I need a new one! the buying process. They explained everything thoroughly and made my new Jeep easy. Will be back when I need a new one! More

by SMARIESMITH1108 Verified Customer Verified Customer

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Polite, professional and all around pleasant experience! Lee made the entire process simple and seamless. Rachel made the initial contact and follow up to make sure I was being served. A great all around ex Lee made the entire process simple and seamless. Rachel made the initial contact and follow up to make sure I was being served. A great all around experience! More

by Speedtwin Verified Customer Verified Customer

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They were helpful and efficient. They made the selection process and paperwork easy. Would definitely shop there again in the future. They made the selection process and paperwork easy. Would definitely shop there again in the future. More

by BNW1407 Verified Customer Verified Customer

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We had purchased two jeeps from them , the staff was knowledgeable and the selection of vehicles was impressive. They made the car-buying process smooth and stress free. Highly recommend! knowledgeable and the selection of vehicles was impressive. They made the car-buying process smooth and stress free. Highly recommend! More

by ESRA DEMIR Verified Customer Verified Customer

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Edwin was very attentive, polite, and worked very hard to make us feel comfortable enough to earn our business. I had a competing offer from another dealership that was better but went with Palmer because o make us feel comfortable enough to earn our business. I had a competing offer from another dealership that was better but went with Palmer because of him. More

by mgbrubaker40 Verified Customer Verified Customer

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Casey was easy to work with and made the buying experience easier and less stressful experience easier and less stressful More

by mcmath5335 Verified Customer Verified Customer

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Purchased online. Damaged wheel was not disclosed. Vehicle was dirty when I picked it up which was disappointing, so damage was not noticed until I washed the vehicle. Damaged wheel was not disclosed. Vehicle was dirty when I picked it up which was disappointing, so damage was not noticed until I washed the vehicle. Vehicle delivery not offered. No follow up from Management after the sell More

by JODY10 Verified Customer Verified Customer

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Anthony Ghering was an outstanding sales person. He was honest and helpful. Working with us at every step to find the vehicle we would be happiest with. Anthony went above and beyond, researching He was honest and helpful. Working with us at every step to find the vehicle we would be happiest with. Anthony went above and beyond, researching several questions we had about product and accessories both. More

by MARYHAMRICKPEC Verified Customer Verified Customer

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Aaron was great to work with from start to finish. Communication was great since we were traveling from out of state to purchase. Was an awesome experience. Would highly recommend. Aaron and Palmer Je Communication was great since we were traveling from out of state to purchase. Was an awesome experience. Would highly recommend. Aaron and Palmer Jeep. More

by dmax725 Verified Customer Verified Customer

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My salesman, Tony, was great. Really enjoyed talking with him. He sold the car without even selling it. He just exudes honesty and genuineness. My points of dissatisfaction are as Really enjoyed talking with him. He sold the car without even selling it. He just exudes honesty and genuineness. My points of dissatisfaction are as follows: 1) I paid cash for the car, and as soon as the manager realized I was paying cash, he jacked the price up $1000. 2) I couldn't learn the cost of the extended warranty until I'd committed to buying the car--manager said it was a procedural thing--finance covers warranties. 3) My bank has a limit on the amount that can be charged on a debit card. It was too late to go get a certified check by the time the deal was closed. I had already tendered my trade-in, and I asked if the dealership would cover an uber for me to go home and return the next day with a certified check. They wouldn't do the uber, which I thought was odd given the service department always covers ubers when I bring cars for service. In the end, they allowed me to run my debit card for as much as the bank would authorize and complete the transaction the next day (as long as I left my Amex number---LOL). This resulted in a $5000 balance which I called and had run early the next morning. I found management's treatment of me during this portion of the sale a little uncomfortable--like they believed I was shady. Given this is the third new car I've purchased from Palmer, and that I had just paid $3000 for service on my trade-in, I felt they had no reason to doubt I would return with the balance. I've purchased new cars from other dealers where I came back the next day with the whole deposit (Subaru, Ford...) My final point is management pulled my credit report even though I paid for the car in cash. This is pretty minor, but it was an unnecessary hard inquiry. More

by DANIEL_BURKE Verified Customer Verified Customer

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