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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
790 Reviews

Dealership Experience

12 yrs, 1 mo

Languages Spoken

English English

4.8

790 Reviews

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790 Reviews of Thomas Hackett

December 21, 2025

Dealership Rating
Employee Rating

Relatively efficient and fast. All service explained. Tom was great to work with. The cost was reasonable. More

by CAMPSTILL
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Dec 21, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear your service experience was efficient and well explained. It’s great to know Tom took good care of you, and we appreciate your comments about the reasonable cost. We look forward to assisting you again in the future.

December 21, 2025

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Employee Rating

Great service for us seniors! ! Very accommodating. Most patience and understanding! Very efficient and timely with the service! More

by YING20YANG02
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Dec 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re delighted to hear that our team provided patient, accommodating, and efficient service. It’s especially important to us that all our customers feel comfortable and well cared for. We truly appreciate your kind words and look forward to serving you again.

December 19, 2025

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Employee Rating

It was easy and fast Advisor was helpful and very professional. Waiting room was clean. More

by MARLENE_BLANCHFIELD
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Dec 19, 2025

DCH Wappingers Falls Toyota responded

Thank you for your review! We’re happy to hear your experience was easy and fast, and that our advisor was helpful and professional. It’s also great to know you found the waiting room clean and comfortable. We appreciate your feedback and hope to see you again!

December 17, 2025

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Employee Rating

Very happy with the Service Department. Friendly and professional. My car was done in less than an hour. More

by KARENSTROH1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: BDC Manager, Melissa Sinapi

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Dec 18, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear that our Service Department provided friendly, professional, and efficient service. It’s great to know your car was ready so quickly, and we appreciate you taking the time to share your experience!

December 13, 2025

Dealership Rating
Employee Rating

Your trade in policy is no good Off for trading is low and extraordinarily unreasonable systematically low. More

by Howe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mathew Rivera

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Dec 13, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

December 04, 2025

Dealership Rating
Employee Rating

My service advisor Thomas Hackett worked quickly and made sure the job was completed promptly. He is very knowledgeable and courteous and made me feel comfortable about my car being serviced. DCH TOYOTA WAPP More

by GOODYGOESCAMPING
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Dec 04, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind feedback! We're thrilled to hear that Thomas Hackett provided you with quick, knowledgeable, and courteous service, and that you felt comfortable with the care of your vehicle. It’s also wonderful to know that the entire team at DCH Toyota Wappingers made you feel at home. We truly appreciate your continued trust and look forward to welcoming you back for your next visit.

November 20, 2025

Dealership Rating
Employee Rating

Thomas always goes above and beyond. Never have an issue getting in for service. He makes it as easy as possible. This last service they were very accommodating. More

by pfalso2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan

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Nov 20, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing this! We’re glad to hear that Thomas continues to make your service visits smooth and stress-free. He’ll really appreciate your kind words. We’re grateful for your loyalty and look forward to helping you again!

November 16, 2025

Dealership Rating
Employee Rating

Strongly satisfied service given by Thomas H. He tells you what your car needs the most at the time of my appointment More

by Glenn of Brewster, NY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 16, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for the great feedback! We’re happy to hear Thomas provided clear, honest guidance about what your car needed. We appreciate your trust and look forward to helping you again!

November 10, 2025

Dealership Rating
Employee Rating

tom hacket needs a raise! ! He is a serious asset to the company Tom Hackett for President! 2028 More

by CR
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Nov 11, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your energetic endorsement! We really appreciate it. We’ll make sure the team sees your note about Tom Hackett.

November 06, 2025

Dealership Rating
Employee Rating

OK. Work satisfactory. Done in a reasonable amount of time. Kill the TV in the waiting room!! More

by PATL2070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Nov 08, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear the work was completed to your satisfaction and in a timely manner.

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