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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota
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Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
729 Reviews

Dealership Experience

11 yrs, 3 mos

Languages Spoken

English English

4.7

729 Reviews

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729 Reviews of Thomas Hackett

January 31, 2025

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Employee Rating

Thomas was one of the most thorough, helpful receivers I’ve ever met. I will look for whenever I come for service and will wait for him him to be available if possible. More

by DAWN.MV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We're thrilled to hear that Thomas made such a positive impact with his thoroughness and helpfulness. We'll be sure to let him know how much you appreciated his service. We look forward to seeing you again and we'll make sure Thomas is available to assist whenever you need him!

January 30, 2025

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Employee Rating

Uo to the second i walked in i was greeted with kindness and only waited about 45 minutes. Always amazing service! More

by dionizio19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 30, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're thrilled to hear you received great service and had a short wait. We appreciate your feedback and look forward to serving you again!

January 27, 2025

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Customer service is excellent as soon as I drive inside the service center I am welcomed, and going inside to the Service Advisor, the same. More

by Kimverven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas, Mathew Rivera

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Jan 27, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad to hear that you've received excellent service from the moment you arrived. We truly appreciate your feedback and look forward to serving you again!

January 26, 2025

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Employee Rating

Quite efficient. Staffs are friendly and professional. Too bad no complimentary car wash. All is well. More

by ccwu
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Jan 27, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that you had a positive experience with our staff. We appreciate your feedback on the car wash, and we'll definitely keep that in mind for the future. We look forward to serving you again soon!

January 26, 2025

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Employee Rating

Respectful service manager and mechanics. Also respectful of my car taking care not to get dirty inside or scratch the car. Beats the BMW dealer by a mile. More

by Vic
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that our team provided you with respectful service and took great care of your car. We truly appreciate your feedback and are glad to have earned your trust. We look forward to serving you again soon!

January 24, 2025

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Employee Rating

Thomas was very professional, efficient and he provided great customer service experience. I would highly recommend Thomas! More

by Onebacio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 24, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Thomas provided you with such a great customer service experience. We’ll be sure to pass along your kind words to him. We truly appreciate your recommendation and look forward to serving you again in the future!

January 24, 2025

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Employee Rating

Friendly, helpful, clean, nice people! Great service… always a happy customer! Everyone there a pleasure to speak with! More

by DW36K0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for the kind words! We're thrilled to hear that you had a great experience and felt well taken care of. It’s always a pleasure to have happy customers like you, and we truly appreciate you sharing your positive feedback!

January 18, 2025

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Employee Rating

I had the best experience of my car purchase life! Strongly recommend anyone go to dch! Mike was professional and he explained exactly how the car worked and what the dealership offered! More

by DIRIENZO.NICHOLAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, Michael Newsham, Mathew Rivera, Joshua Johns

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Jan 19, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that your car purchase experience was the best you’ve had! Mike and the team strive to provide top-notch service, and we’re so glad he was able to guide you through the process. We truly appreciate your recommendation and look forward to serving you again in the future!

January 18, 2025

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Employee Rating

All were attentive to my needs,answered my questions thoroughly. Appreciated the video very much. More

by JAMESOLEary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Lauren Fusaro

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Jan 19, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that our team was attentive to your needs and provided thorough answers to your questions. We’re happy the video was helpful as well. Your satisfaction is important to us, and we truly appreciate your feedback!

January 17, 2025

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Employee Rating

Have never had an issue bringing my car in for service. The dealership is very thorough with identifying any issues, thoroughly discuss any recommendations and I always leave satisfied. More

by holly003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera, Andrew Bartko, Judy Deems, Lauren Fusaro

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Jan 18, 2025

DCH Wappingers Falls Toyota responded

Thank you for your continued trust in our service department! We’re so glad to hear that your experiences have been positive and thorough. Our goal is always to ensure you leave satisfied, and we appreciate your kind feedback. We look forward to serving you again in the future!

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