Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota
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Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
646 Reviews

Dealership Experience

10 yrs, 10 mos

Languages Spoken

English English

4.7

646 Reviews

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646 Reviews of Thomas Hackett

September 18, 2024

Dealership Rating
Employee Rating

Brought the truck in waited a short time every thing was done. The staff was very courteous. More

by Icefish73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that your visit was efficient and that our staff provided courteous service. We appreciate your support and look forward to seeing you again!

September 17, 2024

Dealership Rating
Employee Rating

Matt Rivera always goes above and beyond to make sure everything on my car is taken care of, he makes the service experience a trustworthy experience More

by dionizio52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that Matt Rivera consistently goes above and beyond and makes your service experience trustworthy. We appreciate your support and look forward to assisting you again!

September 16, 2024

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They are fast friendly and caring they take time to explain the problem and what they're going to do to solve it I'm very pleased More

by Stoddard's 81
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Sep 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We’re delighted to hear that you had a positive experience and that our team was able to address your concerns effectively. If you need any further assistance or have more questions, feel free to reach out. We appreciate your feedback!

September 13, 2024

Dealership Rating
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I love this dealer. People are always very friendly and welcoming. When i go for my oil change staff always very helpful. More

by Raquel Reyes
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Loosmane Dessources

Sep 14, 2024

DCH Wappingers Falls Toyota responded

We're so glad to hear you love our dealership and find our team friendly and welcoming! It's great to know that our staff consistently provides helpful service during your oil changes. If there's anything more we can do for you, just let us know!

September 12, 2024

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Employee Rating

You have to call a month in advance to get an appointment. Even if I want to get regular maintenance, I have to call at least 30 days in advance. Work quality is amazing, but GETTING a reasonable More

by AOGREGORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Avi Avitan, Dylan Abell

Sep 12, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear that you’re satisfied with the quality of our work, but we apologize for the inconvenience you’ve experienced with scheduling appointments. We understand that a long wait time can be frustrating, and we’re actively working on improving our appointment availability. Your feedback is valuable, and we appreciate your patience. If you have any immediate needs or concerns, please reach out to us directly, and we’ll do our best to assist you.

September 10, 2024

Dealership Rating
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Very friendly and helpful, made me feel comfortable. My car is so smooth now. !!!thanks. More

by Amanda C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2024

DCH Wappingers Falls Toyota responded

Thanks so much for your kind words! We're thrilled to hear your car is running smoothly and that you felt comfortable. If you need anything else, just let us know!

September 09, 2024

Dealership Rating
Employee Rating

My dealer Thomas was very helpful keep me informed, while i waiting services was done quickly and car is running as it should be over all good job done. More

by lucjames0906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Mathew Rivera

Sep 09, 2024

DCH Wappingers Falls Toyota responded

We’re thrilled to hear that Thomas provided great service and kept you well-informed! We're also glad to know that your car is running smoothly. If you need anything else or have any questions, feel free to reach out. Thanks for your feedback!

Sep 09, 2024

DCH Wappingers Falls Toyota responded

We’re thrilled to hear Thomas provided excellent service and kept you informed throughout the process! It’s great to know your car is running smoothly. If you need anything else, we’re here to help. Thanks for your feedback!

September 07, 2024

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Employee Rating

Very helpful staff and good customer service, but I was quoted $500 for a job that took me $180 and 3 minutes to do on my own. Also, the $160 diagnostic fee seems steep, especially since I already knew the More

by JACOB.ANDREW.ROSS
Recommend Dealer
Yes

Other Employees Tagged: Judy

Sep 08, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear you found our staff helpful and our customer service to your liking. We apologize for any frustration regarding the quote and diagnostic fee. We strive to provide transparent pricing and value your input as we work to improve our services. If you have any further concerns or need assistance, please feel free to reach out directly.

September 06, 2024

Dealership Rating
Employee Rating

Excellent service. Thank you so much! Keep doing a great job! The best maintenance! Thank you More

by luxythania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service team. We truly appreciate your support and will continue to strive for excellence in everything we do. If you ever need anything in the future, we're here to help!

September 03, 2024

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Employee Rating

Always the best service, Judy makes sure that everything is done and on time your the best More

by Mrbwor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re thrilled to hear that Judy’s service has consistently exceeded your expectations. We’ll make sure to pass along your compliments to her. We appreciate your support!

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