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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota
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Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
737 Reviews

Dealership Experience

11 yrs, 5 mos

Languages Spoken

English English

4.7

737 Reviews

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737 Reviews of Thomas Hackett

April 08, 2025

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Employee Rating

Very courteous and professional They were timely and gave a clear indication of expected costs before starting More

by GILLAH
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Apr 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're glad to hear that you had a positive experience with our team. We strive to provide clear communication and excellent service every time. We appreciate your support and look forward to assisting you again in the future!

March 28, 2025

Dealership Rating
Employee Rating

I love the professionalism and the low-pressure, low-stress atmosphere over at this dealership. We've worked with them over the years and are working with them to find a new car now and have had our More

by michael.casale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kolozy, Andrew Bartko, Judy Deems

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Mar 28, 2025

DCH Wappingers Falls Toyota responded

Thank you for your continued trust and kind words! We're thrilled to hear that you’ve had positive experiences with both sales and service. We’re here to make your car buying and service needs as stress-free as possible, and we look forward to helping you with your next vehicle.

March 26, 2025

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Employee Rating

Quick and painless The experience fine and Mr. Hackett made the experience seamless and quick. More

by Casaderosado324
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Mar 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that Mr. Hackett made your experience seamless and efficient. Enjoy your new car!

March 08, 2025

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Everyone was helpful and the service was done quickly. Office and garage were very clean. More

by P915603
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Mar 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that the service was quick and that you had a positive experience with our team. We appreciate your kind words about our office and garage as well!

February 27, 2025

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As always the service was outstanding in and out with in an hour. Tom was very help full. Thank you More

by tcyathurs
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that your service was outstanding and efficient. Tom will be thrilled to know he was able to help. We look forward to seeing you again soon!

February 27, 2025

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Employee Rating

Thomas iis a very pleasant and great person to deal with in this company. He Always explains things in an understandable way. . I only trust to bring my 4Runner to this Toyota. More

by ELKJACKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're so glad to hear that Thomas has provided such great service and that you trust us with your 4Runner. We truly appreciate your loyalty and look forward to continuing to serve you!

February 26, 2025

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Employee Rating

Dead battery on a new Prius . .. Fast help from Toyota Roadside Assistance ... Quickly diagnosed and replaced by DCH Service department ... Thanks DCH!! More

by QUICKLEROBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2025

DCH Wappingers Falls Toyota responded

We're glad to hear that Toyota Roadside Assistance and our service team were able to get you back on the road quickly. Thank you for trusting DCH, we appreciate your support!

February 25, 2025

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They always take of me and I recommend them 100%. They are a good group of workers. More

by Lexandralee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Johns

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Feb 26, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for the kind words! We’re thrilled to hear you’ve had great experiences with us. We truly appreciate your recommendation!

February 21, 2025

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Employee Rating

Very pleasant service writer they sent us a video of what they were doing and they car was ready pretty quickly. More

by pmd600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re thrilled to hear that the service was pleasant and that the video update was helpful. We're glad your car was ready quickly, and we appreciate your feedback! We look forward to assisting you again in the future.

February 04, 2025

Dealership Rating
Employee Rating

They kept me up to date with direct videos of the potential defects found and the recommended services needed to keep my automobile running smoothly More

by JOHNNATTRAS197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera, Andrew Bartko

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Feb 04, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad you appreciated the updates and video documentation. Keeping you informed is our priority, and we're happy to know it helped with your car's maintenance. If you need anything else, don't hesitate to reach out!

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