Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Thomas Hackett

Overview Reviews (739) Inventory (240)

Contact Me

View All Employees

< View All Employees

Thomas Hackett

Refer Me

Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me

4.7

739 Reviews

Overview Reviews (739) Inventory (240)

Dealership Experience

11 yrs, 5 mos

Languages Spoken

English

4.7

739 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Thomas Hackett

Name

Email or Mobile Phone

Text

Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

739 Reviews of Thomas Hackett

April 26, 2025

Dealership Rating

Employee Rating

It was efficient enough. I was told it would be 40 minutes to fix but unfortunately it was more like an hour. The waiting area was spacious and neat, which made the waiting p I was told it would be 40 minutes to fix but unfortunately it was more like an hour. The waiting area was spacious and neat, which made the waiting process okay. We were told in advance that we should leave the car from 9am-4pm, and would have planned my dad differently knowing I could just wait there for a short period of time. More

by Keerthana124

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Report | Print

Apr 26, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We apologize for the extra time on your repair—it’s our goal to meet our estimated windows, and we’re sorry we fell short. We’re glad our spacious waiting area helped make the time more comfortable. We appreciate your understanding and will work to improve our timing accuracy. Please let us know if there’s anything else we can do for you.

April 23, 2025

Dealership Rating

Employee Rating

Excellent communication throughout the process. Easy in and out. All people I met were attentive and polite. Thank you Easy in and out. All people I met were attentive and polite. Thank you More

by preillyirsa1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

Report | Print

Apr 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're thrilled to hear that your experience was smooth and that our team provided excellent communication and service. We truly appreciate your visit and look forward to helping you again in the future!

April 19, 2025

Dealership Rating

Employee Rating

Great service, very professional Very efficient and got my car back to me quicker than I expected my car back to me quicker than I expected More

by CUPIN94

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Report | Print

Apr 20, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear you had a smooth and efficient experience. We appreciate your trust and look forward to seeing you again! 🚗✨

April 13, 2025

Dealership Rating

Employee Rating

Tom was extremely helpful and fixed everything perfectly! He went over the details of the issue and resolved it for me quickly and efficiently He went over the details of the issue and resolved it for me quickly and efficiently More

by julepowers

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Report | Print

Apr 14, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're so glad to hear Tom was able to assist you thoroughly and efficiently. We'll be sure to pass along your kind words—he’ll really appreciate it! Let us know if there’s anything else we can help with in the future.

April 09, 2025

Dealership Rating

Employee Rating

Very courteous and professional staff. From the initial check in, to the service reps, they keep you informed throughout the process. From the initial check in, to the service reps, they keep you informed throughout the process. More

by MDL58

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Apr 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're glad to hear that our team provided you with courteous and professional service. Keeping you informed throughout the process is important to us, and we appreciate you taking the time to share your experience. We look forward to serving you again soon!

April 08, 2025

Dealership Rating

Employee Rating

Very courteous and professional They were timely and gave a clear indication of expected costs before starting a clear indication of expected costs before starting More

by GILLAH

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Report | Print

Apr 09, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're glad to hear that you had a positive experience with our team. We strive to provide clear communication and excellent service every time. We appreciate your support and look forward to assisting you again in the future!

March 28, 2025

Dealership Rating

Employee Rating

I love the professionalism and the low-pressure, low-stress atmosphere over at this dealership. We've worked with them over the years and are working with them to find a new car now and have had our low-stress atmosphere over at this dealership. We've worked with them over the years and are working with them to find a new car now and have had our current and past Toyota's services there and it always feels comfortable dealing with them. More

by michael.casale

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Kolozy, Andrew Bartko, Judy Deems

Report | Print

Mar 28, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your continued trust and kind words! We're thrilled to hear that you’ve had positive experiences with both sales and service. We’re here to make your car buying and service needs as stress-free as possible, and we look forward to helping you with your next vehicle.

March 26, 2025

Dealership Rating

Employee Rating

Quick and painless The experience fine and Mr. Hackett made the experience seamless and quick. Hackett made the experience seamless and quick. More

by Casaderosado324

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Report | Print

Mar 26, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that Mr. Hackett made your experience seamless and efficient. Enjoy your new car!

March 08, 2025

Dealership Rating

Employee Rating

Everyone was helpful and the service was done quickly. Office and garage were very clean. Office and garage were very clean. More

by P915603

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Report | Print

Mar 09, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that the service was quick and that you had a positive experience with our team. We appreciate your kind words about our office and garage as well!

February 27, 2025

Dealership Rating

Employee Rating

As always the service was outstanding in and out with in an hour. Tom was very help full. Thank you an hour. Tom was very help full. Thank you More

by tcyathurs

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Feb 28, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that your service was outstanding and efficient. Tom will be thrilled to know he was able to help. We look forward to seeing you again soon!

Dealership Inventory (240 Vehicles)

2022 Toyota Highlander | used

$36,990

2022 Toyota Highlander

used

Celestial Silver Metallic exterior

Automatic

All-wheel Drive

$36,990

View Vehicle Details

View Details

2023 Cadillac Escalade ESV | used

$65,991

2023 Cadillac Escalade ESV

used

Crystal White Tricoat exterior

Automatic

Four-wheel Drive

$65,991

View Vehicle Details

View Details

2021 Toyota Venza | used

$32,991

2021 Toyota Venza

used

Blizzard Pearl exterior

Automatic

All-wheel Drive

$32,991

View Vehicle Details

View Details

2024 Toyota RAV4 | used

$29,494

2024 Toyota RAV4

used

Silver Sky Metallic exterior

Automatic

All-wheel Drive

$29,494

View Vehicle Details

View Details

2024 Hyundai Palisade | used

$42,991

2024 Hyundai Palisade

used

Hyper White exterior

Automatic

All-wheel Drive

$42,991

View Vehicle Details

View Details

2023 Toyota RAV4 | used

$30,491

2023 Toyota RAV4

used

Magnetic Gray Metallic exterior

Automatic

All-wheel Drive

$30,491

View Vehicle Details

View Details

View All Inventory

Had a great experience?
Spread the word.

By referring an employee you worked with, you agree to share your email address with this dealership so they can contact you should you qualify for their referral bonus. Qualifications for referral bonuses vary by dealer.

Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

739 Reviews of Thomas Hackett

Dealership Inventory (240 Vehicles)

Had a great experience?Spread the word.

Had a great experience?
Spread the word.