Thomas Farris

Very unorganized . Confusion on everything and struggled to get return calls. Unorganized, unprofessional and poor communication Confusion on everything and struggled to get return calls. Unorganized, unprofessional and poor communication More

by Decorate40 Verified Customer Verified Customer

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I recently purchased a new car from Regal. I went in there on a Friday and they advised they would take my old car as a trade in and with the cost of the new car, tax, title and fees I would b I went in there on a Friday and they advised they would take my old car as a trade in and with the cost of the new car, tax, title and fees I would be out the door for an additional $18k. After signing papers, sending the car to be cleaned, emptying my old car they come back and tell me it would be $21k. I was upset and left. After coming home and speaking to them they said they would go down to $20500.00. I went back the next day and chose another vehicle that was more with my trade in, so $23k. I drove the car home on Saturday after paying in full. Monday morning I called them to see if I could change the color of the vehicle. They said yes, I went there on Tuesday and spent several hours there again. I hadn’t driven the car other than driving home and back to the dealership. They advised me that I could change the color of the car and it wouldn’t be a fee. And that they would deliver the vehicle to my residence the next day. I went to work on Wednesday and rearranged my day to be there and received a call that they would deliver the car for an additional cost of $3k. At which time I was furious. The salesmen and management at the dealership are not honest. They pass you around to each person and blame the previous one for unfulfilled promises and deals. I will never recommend them to anyone. That same week I bought my wife a new car from Jenkins Nissan with no issues, no lies, no schemes, just a simple transaction. When people say car dealerships and salesman rip you off they are referring to Regal Honda. I would leave a 0 start rating if I could. More

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Everything was great but we felt discussions about extended warranty were too high pressure Nothing else to say extended warranty were too high pressure Nothing else to say More

by marilyn32720 Verified Customer Verified Customer

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I did in a previous text. 5 I think Jackson in Honda Sales is a good, not too pushy salesman. I think the 2995 Regal sales package needs to be re thought. When comparing other 5 I think Jackson in Honda Sales is a good, not too pushy salesman. I think the 2995 Regal sales package needs to be re thought. When comparing other dealerships that are 1499 or less for a lifetime warranty on the drive train. Look at what Regal gives you for an extra 1500??? More

by bclotfelter Verified Customer Verified Customer

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My wife and I purchased a new Honda HR-V from Ricky Castillo and we were very pleased with how things went. Ricky and his sales manager gave me a good price upfront and stuck with it. Ricky put us at e Castillo and we were very pleased with how things went. Ricky and his sales manager gave me a good price upfront and stuck with it. Ricky put us at ease throughout the whole process. He kept his eye out for when our vehicle was coming into the dealership and kept us informed. The day our HR-V came in, Ricky and the service department worked to get the vehicle ready and we were picking it up that night. Austin made the paperwork process go very smoothly. With our purchase completed, Ricky explained some features on our new Honda, answered our questions and off we went with our new vehicle and a smile on our faces. Ricky, Ryan and Thomas were all great and honestly every Regal employee we came across that day was friendly and welcoming. Thank you Ricky and thank you to everyone at Regal Honda. More

by tommarsull Verified Customer Verified Customer

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Negotiations took a while but in the end we got what we wanted with a sense of security given the warranties included. wanted with a sense of security given the warranties included. More

by davidnjessicacruz Verified Customer Verified Customer

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The new Honda Accord offers a smooth ride, a comfortable and spacious interior, and intuitive technology. It balances performance and fuel efficiency well, making it ideal for daily driving. Overall, it's a and spacious interior, and intuitive technology. It balances performance and fuel efficiency well, making it ideal for daily driving. Overall, it's a reliable and well-rounded vehicle that meets my expectations. More

by chadreynolds3 Verified Customer Verified Customer

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Misrepresented towing capacity, so I purchased the wrong vehicle. Had to trade up for another $5399. Then $916 for trailer hitch. vehicle. Had to trade up for another $5399. Then $916 for trailer hitch. More

by mpbucklen Verified Customer Verified Customer

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Great customer service ,friendly and knowledgeable ,will recommend to friends and family,Daziel and Thomas in the management deportment and sales department recommend to friends and family,Daziel and Thomas in the management deportment and sales department More

by gapenas Verified Customer Verified Customer

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Easiest car buying experience of my life. It took me less than 30 minutes to get a deal done! And 15 minutes or less to get the paperwork signed and car delivered. Thank you! It took me less than 30 minutes to get a deal done! And 15 minutes or less to get the paperwork signed and car delivered. Thank you! More

by carlfernald Verified Customer Verified Customer

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