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Thomas Eagle
Thomas Eagle at Frontier Dodge Chrysler Jeep
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Thomas Eagle

Sales

Frontier Dodge Chrysler Jeep

5801 Spur 327
Lubbock, TX 79424

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9 Reviews
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9 Reviews

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9 Reviews of Thomas Eagle

September 29, 2023

Dealership Rating
Employee Rating

Best ever! !!! Always takes care of us and both our cars. Customer service satisfaction guarantee. More

by Tisha.torrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Reyna, Tyrone Christopher, Jared Knight, Eli Garcia, Leroy Gonzales, Gary Carper, Tracey Lee, Mark McCall, Paul Lamonica , Gabrielle Rangel

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Oct 02, 2023

Frontier Dodge Chrysler Jeep responded

Thank you for the opportunity to assist you! We appreciate the review!

March 21, 2022

Dealership Rating
Employee Rating

Friends of ours bought a new car with less than 6-7000 miles and it broke down on their weigh to New Mexico for Spring Break. Dealership won't provide a car to cover the trip back other than $55 a day but More

by cbw9962
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Cisco Reyna, Tyrone Christopher, Jared Knight, Eli Garcia, Leroy Gonzales, Tracey Lee, Jeremy Martin, Mark McCall, Paul Lamonica

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Mar 22, 2022

Frontier Dodge Chrysler Jeep responded

Our team has reached out to the customer regarding these concerns. Please reach out to our GM Rick Harrison at 806-798-4500 for any further assistance or if you have any questions.

Mar 23, 2022

cbw9962 responded

And your response is extremely unacceptable and from last I've heard, your GM hasn't returned their call. Character and Integrity is lacking in your profession as obviously at your dealership.

Mar 23, 2022

cbw9962 responded

From my friend: The service department at Frontier Dodge is a total joke. When you know you have to call the number a minimum of 3 times in a row, before it gets answered by a person—pathetic. When they tell you they do not have your vehicle on their lot—They literally told my husband they could not locate our vehicle— after it had been on their lot for 2.5 days! incompetent. When they refuse to give you a loaner car for your 6 month old Jeep that will be in THIER service center for a MINIMUM of 89 days, and you are 5.5 hours from home, with 4 kids… HORRIBLE, UNACCEPTABLE customer care. When a Salesman named Chris, texts you and lowballs you for your Jeep, (discussing trading in the ine in the shop for a new one) but says, “I can’t help you, if you don’t let me.” When you are so desperate for a form of transportation, you consider giving them business, but they are less than considerate and lack competency to make a good deal. “Unfortunately I don’t know what I can do until you come in.” But you don’t have a car and are stranded on a trip with 4 kids— does he even understand what he’s asking of me? When the dealership REFUSES to ship your broken down vehicle to a dealership that has excellent customer care and very competent employees…. Frisco Dodge Jeep Chrysler Ram! Our 6 month old 2021 Jeep Grand cherokee laredo is stuck at Frontier Dodge in Lubbock, where they have an ETA for the needed part of 89 days… while we do not have a loaner vehicle or rental. Do.Not.Give.Them.Your.Business.

Mar 23, 2022

cbw9962 responded

Also from my friend (great professionalism Mr. GM): Frontier Dodge The GM called me on my lunch break and opened up the conversation with, “I’m not sure I can change your perception, but I don’t think you’re giving us a fair shake.” 😆 He did not apologize for anything. He said vehicles could not be found to rent through Enterprise on Saturday… I corrected him that they had 8 days-from Saturday to the following Saturday to find us a car. He said nothing. I told him his employee told Chad they didn’t have our car on their lot. I told him at the least, his employee could lie and say something else like, “let me put my eyes on your car and call you right back.” He didn’t like this and said, “obviously this conversation isn’t going anywhere. Have a good day.” CLICK. The dealership’s GM can’t keep it cool & collected, literally called to tell me I’m not giving them a fair shake, but never apologized and ultimately hung up on me. 😭 Do not give this place your business. From the GM down-bad news. Terrible, horrible customer service. Do not go here!

Mar 23, 2022

cbw9962 responded

Possibly tine for a BBB complaint and a letter to the Attorney General...

January 22, 2022

Dealership Rating
Employee Rating

Great place everyone was nice that we talked to and were very inform and very friendly More

by anthonybmartinez806
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cisco Reyna, Tyrone Christopher, Jared Knight, Eli Garcia, Leroy Gonzales, Gary Carper, Tracey Lee, Jeremy Martin, Mark McCall

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Jan 25, 2022

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review on your experience!

October 01, 2020

Dealership Rating
Employee Rating

Everyone I came into contact with were the friendliest and made me feel like family from the start. The service department was quick to get my vehicle in, the level of customer service via phone or in per More

by harleyray31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cisco Reyna, Tyrone Christopher, Jared Knight, Eli Garcia, Leroy Gonzales, Tracey Lee, Jeremy Martin, Mark McCall, Paul Lamonica , John

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Oct 01, 2020

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review Harley! Please let us know if there is anything else that we can help you with.

October 30, 2019

Dealership Rating
Employee Rating

The service was great;they're always ready to help service you.They try to answer all your questions,make you satisfied with the deaiship. More

by Minnie Moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyrone Christopher, Caroline George, Jared Knight, Gary Carper, Jeremy Martin

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Oct 30, 2019

Frontier Dodge Chrysler Jeep responded

Thank you so much Minnie for this great feedback!

September 21, 2019

Dealership Rating
Employee Rating

Always a good experience From the first time I walked in to purchase a new truck and anytime I need repairs or preventative maintenance everyone if friendly and helpful. More

by Mr.Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cisco Reyna, Tyrone Christopher, Jared Knight, Eli Garcia, Leroy Gonzales, Gary Carper, Tracey Lee, Jeremy Martin, Mark McCall

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Sep 23, 2019

Frontier Dodge Chrysler Jeep responded

Thank you for this review. We are so glad our team is able to help you time after time!

May 11, 2019

Dealership Rating
Employee Rating

Great staff, extremely efficient I have purchased many vehicles from Frontier Dodge, always efficient, great prices and quality timely service department. From sales through finance t More

by Thechef1001!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Cisco Reyna, Tyrone Christopher, Marc Williams, Eli Garcia, Leroy Gonzales, Gary Carper, Tracey Lee, Jeremy Martin, Mark McCall

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May 16, 2019

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

May 02, 2019

Dealership Rating
Employee Rating

Stripped lug nut Needed a lug nut taken off that was stripped in order to mount new tire. Great service guy had spare lug nut. Managed to take off the stripped stuck o More

by Psre55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Cisco Reyna, Tyrone Christopher, Eli Garcia, Leroy Gonzales, Gary Carper, Tracey Lee, Mark McCall

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May 03, 2019

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

October 10, 2017

Dealership Rating
Employee Rating

Great experience! The process was easy and everything went really smooth! The customer service was excellent. I love my new Jeep and I am thankful for all of the help i More

by jencimcminn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Oct 11, 2017

Frontier Dodge Chrysler Jeep responded

Thanks for sharing your awesome experience with us! We are glad that we could make this experience smooth for you. Please come back and see us anytime!

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