Thomas Clement | Page 2

Salesman recommendation. My salesman Tom Clement was great to work with and helpful in finding me my new Hylander. I highly recommend him. He is a true professional. My salesman Tom Clement was great to work with and helpful in finding me my new Hylander. I highly recommend him. He is a true professional. More

by JHECKLER24 Verified Customer Verified Customer

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Tom was very professional and all worked to get me a fair deal. Very happy with my new Tacoma Offroad. Will definitely recommend to my friends. deal. Very happy with my new Tacoma Offroad. Will definitely recommend to my friends. More

by CKABERRY Verified Customer Verified Customer

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First Time Toyota Buyer Large inventory, very clean inside and out, from meeting with big John who set us up with Tom Clement a great buying experience, no pressure, knows hi Large inventory, very clean inside and out, from meeting with big John who set us up with Tom Clement a great buying experience, no pressure, knows his vehicles, leased a new Highlander and very pleased with whole process made it worth trip up from the cape.. More

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Purchasing 2020 Tacoma This is the 3rd vehicle we have purchased from Tom Clement. Very knowledgeable and most importantly, no pressure. Will be back for our Rav4 next yea This is the 3rd vehicle we have purchased from Tom Clement. Very knowledgeable and most importantly, no pressure. Will be back for our Rav4 next year. More

by JIMJO1 Verified Customer Verified Customer

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bought a new car I once again had a great experience purchasing a vehicle thorugh boch. this is our 3 vehicle we have purchased and the experience is always painless a I once again had a great experience purchasing a vehicle thorugh boch. this is our 3 vehicle we have purchased and the experience is always painless and smooth sailing. I highly recommend boch! More

by Kim72487 Verified Customer Verified Customer

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Buying a Car Everyone who I interacted with were very friendly and knowledgeable. I would recommend this place to anyone who is car shopping. I went here on a reco Everyone who I interacted with were very friendly and knowledgeable. I would recommend this place to anyone who is car shopping. I went here on a recommendation and would recommend it to anyone looking around for a car. More

by Kdilly68 Verified Customer Verified Customer

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Just ok Went in for 90k service. Oil and filter, tire rotate and inspection sticker. Waited 2 hours!!!!! Told me I failed inspection because seat belt won’t Went in for 90k service. Oil and filter, tire rotate and inspection sticker. Waited 2 hours!!!!! Told me I failed inspection because seat belt won’t buckle. I have to come back and get charge for diagnosing a seat belt and then god knows how much to disassemble. Might need new buckle blah blah blah. Well I went home and with my compressor blew some air into the buckle to clean it and it buckled fine. Really? Your service guys couldn’t give that a shot? I’m disappointed I now have to go back to get my sticker but at least I won’t get stuck with a 300 dollar bill for a stupid seat buckle, and a rear middle one at that. I mean really 3 people in the back of a Prius. That’s funny More

by COSTANTINOVOLPE89 Verified Customer Verified Customer

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Bait & Switch, Poor Communication and Trust in Process Bait and switch tactics - advertised internet price, but came in and said you must take their financing (I offered to pay in cash). Accepted taking th Bait and switch tactics - advertised internet price, but came in and said you must take their financing (I offered to pay in cash). Accepted taking their finance - but then still would not give net price. 2. Asked for specific date to get car. They said "come on in we'll take care of it". Then got to the sign off manager who said absolutely no way they could deliver at that time. I had now passed up/ lost another great deal. Not upfront. Get things in writing with absolute yes or no answers. After signing contract which I was nervous about after bait and switch. Walked out past the car on the way out. Saw a good sized dent on the door. I was so surprised I thought some other car door hit the car. I went inside immediately and told the salesguy /showed him. Said must have been how the sun was hitting it. They did with credit make effort to fix. But lucky I caught it. Looking back - the car was newly waxed / polished, and he opened all the doors when I walked up. Guy said he was a car detailer in the past. Be careful. Advice - don't set appointments ahead to know you are coming. Just show up early when not busy and ask to see a car. I will see when the polish wears off how many scratches. Finally on DMV pickup, I asked for the number of who would call so I could recognize. Got name - No Number. Agreed to set a time to meet. Next morn I am literally at work and get a call. I can only quick text back "I am on call " for work. An hour later - I get a series of calls - guy says he is at DMV now ready to go. He sent a text saying just meet me at xxx time. We hadn't agree on a time, and I couldn't leave work at the time. Ran out of work. Says he is going to pay and not wait for me to get there. I said NO, I don't want you to pay. I get there and guy said I paid for you. Now write a check to him. Terrible commuication and not a my convenience. Today i went to Botch website and found seven day return guarantee. The paper contract says no returns - but I should have checked the website. I was never told about any return policy - but be sure you check all policies. It says they return everything take everything back - except taxes and fees (which makes sense). Looking back, they were not doing any favors. By PAYING before I got there, they were basically sealing the deal. Had I read that policy yesterday, I could have ended the deal - but after paying taxes - no one is going to take their 7-day return policy (on website - but never mentioned. After all that, the guy asks me to sign off to take One key. I never saw a paper saying how many keys. And I have bought many cars from dealers and private / new and used. I have never had a dealer hand over a car with one key. Very subpar chea move i'd expect from a salvage aution car sale place - not a certified dealer. I asked to get another key. Once DMV and taxes paid - silence - no answers. More

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Excellent Experience wasn't looking forward to visit but Tom made it a great experience and I'm so happy with my new car - it's just what I was looking for even though I wasn't looking forward to visit but Tom made it a great experience and I'm so happy with my new car - it's just what I was looking for even though I didn't know it. More

by MRANDJN Verified Customer Verified Customer

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Amazing service! Thomas Clement was amazing to deal with. He was very pleasant as well as patient. He listened to me and my goals for purchasing a new vehicle and tri Thomas Clement was amazing to deal with. He was very pleasant as well as patient. He listened to me and my goals for purchasing a new vehicle and tried and did achieve everything I wanted and asked for. I would deal with him again any day! More

by Martincolumbo Verified Customer Verified Customer

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