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Thomas Bivins
Refer Me
123 Reviews
Dealership Experience
5 yrs, 9 mos
Industry Experience
12 yrs, 3 mos
123 Reviews
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123 Reviews of Thomas Bivins
Verified Customer
February 11, 2025
I will refer friends & family to this dealership due to their great customer service! Thanks! their great customer service! Thanks! More
by machilenep
Other Employees Tagged: Kevin Roberts, Laura Batten
January 16, 2025
We purchased a new Wagoneer from Thomas B. back in November. We are very pleased with the comfort and roominess. We had one issue with the battery. With it being during the holiday season, Tho back in November. We are very pleased with the comfort and roominess. We had one issue with the battery. With it being during the holiday season, Thomas made it very easy and convenient to get the problem resolved. This is the 2nd vehicle we purchased from him. We would highly recommend him for anyone looking to buy a vehicle. He goes above and beyond to help his customers. Thank you Thomas! More
by Renee S
January 09, 2025
My lease was over. I kept the truck. The process was very quick with no problems I kept the truck. The process was very quick with no problems More
by mikeyjianfen
Other Employees Tagged: Kevin Roberts
December 24, 2024
Sales department I would recommend 100% Service department I would highly not recommend. Jim Garvin will not return any phone calls and will avoid calls They will not tell you when parts arrive You department I would highly not recommend. Jim Garvin will not return any phone calls and will avoid calls They will not tell you when parts arrive You must call and always constantly check. They claim to do different diagnostic tests, even when proof that they didn’t. They always threaten Diag charges when going through warranty. Was told I will need to contact Ram to have something warranted and even after contacted Ram and got it approved on how it needs to go through their system they fall short. Jim went even as far in the past to text to please leave a perfect review and don’t leave a review if it’s not perfect. Overall, this service department has fallen short on way too many occasions and can never be relied on More
by Ram
Other Employees Tagged: Dale Coleman , Jim Garvin
December 21, 2024
My vehicle always comes back from service dirty. Footprints and handprints on everything. I should not have to clean up after service techs. Footprints and handprints on everything. I should not have to clean up after service techs. More
by scottw381
Other Employees Tagged: Kevin Roberts
November 29, 2024
It's been a long time since I bought a new vehicle. The experience was great. The experience was great. More
by gcole13001
Other Employees Tagged: Dale Coleman, Laura Batten
November 20, 2024
They were very helpful and informative. They were also patient dealing with the issues that were popping up due to my insurance company. They were also patient dealing with the issues that were popping up due to my insurance company. More
by KIMBERLYESTAHL
Other Employees Tagged: Laura Batten
November 13, 2024
This is my 6th vehicle I’ve purchased from them,very happy with there service happy with there service More
by ALACOBULLDOGS
Other Employees Tagged: Brian Baker, JD Davis
November 05, 2024
I have had outstanding service at Phillips from sales, service, and parts. I have bought two Jeeps from them and am happy with both transactions. I tried another dealer for service because it was closer t service, and parts. I have bought two Jeeps from them and am happy with both transactions. I tried another dealer for service because it was closer to my house but was disappointed. More
by jimgrussmeyer
Other Employees Tagged: Kevin Roberts , Jose Pastrana, Service
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