Thomas Bivins
Thomas Bivins at Phillips Chrysler Jeep Dodge Ram
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Thomas Bivins

Product Specialist

Phillips Chrysler Jeep Dodge Ram

3440 S Pine Ave
Ocala, FL 34471

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4.8
128 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

12 yrs, 4 mos

4.8

128 Reviews

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128 Reviews of Thomas Bivins

April 10, 2025

Dealership Rating
Employee Rating

Hello we are Cor and Arja from the Netherlands and buying a car in Florida is totally different as when you buy a car in the Netherlands. I bought this week a Ford Mustang GT convertible at your place, we we More

by A vd Schraaf
Recommend Dealer
Yes
Apr 10, 2025

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

April 05, 2025

Dealership Rating
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Vehicle was delivered less than clean inside and out. Water stained exterior, dust and other filth interior. Detailed myself. Oil was not changed, will incur that cost as well. Gas tank was not full as p More

by Dpicard09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Laura Batten

Apr 07, 2025

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

April 02, 2025

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The dealership was clean. The service waiting room was also clean. It was a pleasant experience. More

by Eshamany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Batten

Apr 02, 2025

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

March 22, 2025

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They always find us a great deal Also the same sales people have worked there for years . That says alot about the dealership. More

by medinapressurecleaning
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 25, 2025

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for choosing Phillips Chrysler Jeep Dodge Ram! Please let us know if we can be of any more assistance. Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

March 11, 2025

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Employee Rating

Excellent service everyone was nice I really appreciate your service thank you so much hope you’re doing good More

by Jimmielee241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2025

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Jimmie, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

February 27, 2025

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Dealership is wonderful especially Thomas he helped out so much. I would highly recommend they are all very professional. More

by Devontelucky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Don Wulff

Feb 27, 2025

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your wonderful review! We are thrilled that Thomas had the opportunity to provide you with great service. We thank you for choosing Phillips Chrysler Jeep Dodge Ram! Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

February 11, 2025

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Employee Rating

I will refer friends & family to this dealership due to their great customer service! Thanks! More

by machilenep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Roberts, Laura Batten

Feb 11, 2025

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2025

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Employee Rating

We purchased a new Wagoneer from Thomas B. back in November. We are very pleased with the comfort and roominess. We had one issue with the battery. With it being during the holiday season, Tho More

by Renee S
Recommend Dealer
Yes
Jan 16, 2025

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review, Renee! We are so glad that Thomas had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

January 09, 2025

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Employee Rating

My lease was over. I kept the truck. The process was very quick with no problems More

by mikeyjianfen
Recommend Dealer
Yes

Other Employees Tagged: Kevin Roberts

Jan 10, 2025

Phillips Chrysler Jeep Dodge Ram responded

Mike, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

December 24, 2024

Dealership Rating
Employee Rating

Sales department I would recommend 100% Service department I would highly not recommend. Jim Garvin will not return any phone calls and will avoid calls They will not tell you when parts arrive You More

by Ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dale Coleman , Jim Garvin

Dec 29, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

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