Theresa Payne

Theresa has always treated me good & took great care of me while my vehicle was in service .. me while my vehicle was in service .. More

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Once again, I've leased another brand new Honda from Hall Honda Virginia Beach with Jason as my salesman. I've been coming to the dealership for almost a decade now and this is my fifth Honda I've purchased Honda Virginia Beach with Jason as my salesman. I've been coming to the dealership for almost a decade now and this is my fifth Honda I've purchased/leased, and my fourth with Jason. Everyone from sales, finance, sales managers, parts, service, etc. have all always been fantastic. Always a good experience getting a new Honda from here. Jason, and Hall Honda, have my business for life. Also, if you had a problem with Jason and his team, I can almost guarantee you were the problem. Special shout-out to sales manager Richard Barrera for always helping me get a good deal and Lawrence in the financing department for not being pushy and making signing all the paperwork smooth and easy. More

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My experience at Hall Honda was very good. My sales person Faye she made sure that I was comfortable throughout my whole process. She stayed with me through the very end. I am very grateful fo My sales person Faye she made sure that I was comfortable throughout my whole process. She stayed with me through the very end. I am very grateful for her and very pleased with my new vehicle purchase. More

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Jay Edghill is a great salesman. Took me through the process to help me out. Thanks Jay, go see him!!! Took me through the process to help me out. Thanks Jay, go see him!!! More

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Tido bulling me is not ok the way he approached me yesterday when I brought me car in for service it was bullying and I was embarrassed Louis service manager it’s not about win or loose it’s about bei yesterday when I brought me car in for service it was bullying and I was embarrassed Louis service manager it’s not about win or loose it’s about being professional I’m not employed nor I’m I your employee I’m a customer that that was harassed/ bullied he approached me being totally disrespectful rude, and bullying behavior should not be tolerated at all, and I’m a women, ladies Tido appears to be nice, but he is not, owner you need to send a little more time in the garage, the terrible behavior needs to stop Tido. More

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Jay is wonderful salesman at hall Honda he has always helped me with anything I needed help with dealing with my accord I’m currently upgrading to a new accord & he has been great thru the whole deal..th helped me with anything I needed help with dealing with my accord I’m currently upgrading to a new accord & he has been great thru the whole deal..this is the third accord I’ve brought from hall Honda & the second one I’ve gotten with jay…he’s a wonderful asset to hall Honda !!!thank you so much jay ! More

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John & Karl helped me out while getting my 2024 civic serviced and informed me about new deals and plans for the upcoming fleet of vehicles! They were very welcoming and informative needless to say I’ll serviced and informed me about new deals and plans for the upcoming fleet of vehicles! They were very welcoming and informative needless to say I’ll be looking for these two gentlemen in the future. More

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Theresa wasn't warm, welcoming, or helpful. Theresa presented zero customer service skills during my interaction with her. I was there for rountine maintenance and an additional service issue. Theresa presented zero customer service skills during my interaction with her. I was there for rountine maintenance and an additional service issue. I told Theresa that I had warranties and she told me she could not look them up. She instead ran down prices and refused to give alternatives. In order to get the service taken care of a call had to be made to a business manager. Don was extremely helpful in retrieving the information needed to have the service started on the car. He also apologized for Theresa's behavior and for the experience with her. Thank you Don. After service was complete, Theresa didn't explained the findings with the car. Instead she asked was the text message recieved and read. I ended up speaking with her manager Louis who was empathetic to the issue the car is having and my encounter with Theresa. He heard my concerns and is working on a solution. Thank you Louis. Overall her unprofessionalism and lack of awareness has left me unpleased with service at tha location. More

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I had the pleasure of working with Theresa Payne on my Honda Odyssey. She was extremely thorough and honest with the work that my vehicle needed. At no point did I feel like she was trying to "up sell" me Honda Odyssey. She was extremely thorough and honest with the work that my vehicle needed. At no point did I feel like she was trying to "up sell" me. And when there was a minor obstacle during my service appointment, Theresa and the rest of the service team made sure to rectify the issue. This is why I am a loyal customer at Hall Honda! I recommend this location to all of my friends and family. More

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Jay and Teresa are my favorite employees at Honda! 6 months I come back and they take care of me and treat me like family. 6 months I come back and they take care of me and treat me like family. More

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