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Theresa Darrow

Overview Reviews (484)

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Theresa Darrow

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Theresa Darrow

Service Advisor

Piazza Honda of Reading

915 Lancaster Ave
Reading, PA 19607

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4.9

484 Reviews

Overview Reviews (484)

4.9

484 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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484 Reviews of Theresa Darrow

February 20, 2025

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Employee Rating

Tom Miller provided exceptional customer service and was very responsive to any questions I had about my new vehicle. very responsive to any questions I had about my new vehicle. More

by TINAHACKETT2014

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Robb Szymanksi, Thomas Miller

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Feb 20, 2025 -

Piazza Honda of Reading responded

Tina, we're delighted to hear that Tom provided exceptional service and answered all your questions at Piazza Honda of Reading. Thank you for sharing your experience with us!

February 20, 2025

Dealership Rating

Employee Rating

Tom Miller provided great customer service and was very responsive in answering all my questions about my new vehicle. responsive in answering all my questions about my new vehicle. More

by TINAHACKETT2014

Verified Customer

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Thomas Miller

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Feb 20, 2025 -

Piazza Honda of Reading responded

We're delighted to hear that Tom provided excellent customer service and answered all your questions at Piazza Honda of Reading. Enjoy your new vehicle, and thank you for choosing us!

February 19, 2025

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Employee Rating

My service was excellent from the time I signed in until I left. The work was performed on time and finished a little before the given estimate. The waiting room offered Wi-Fi and coffee so I relaxed whil I left. The work was performed on time and finished a little before the given estimate. The waiting room offered Wi-Fi and coffee so I relaxed while waiting. I appreciate the service given by everyone including those who provided valet parking. Thank you. More

by GERRIR

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 19, 2025 -

Piazza Honda of Reading responded

We're delighted to hear that your experience at Piazza Honda of Reading was excellent from start to finish! It's great to know you enjoyed the amenities and timely service. Thank you for choosing us, and we look forward to serving you again in the future!

February 19, 2025

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Employee Rating

I trust Piazza for my recall work but i knew going in i would be told i need all this other work done. My mechanic said otherwise. would be told i need all this other work done. My mechanic said otherwise. More

by VEEJTOBIAS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 20, 2025 -

Piazza Honda of Reading responded

Thank you for sharing your experience. We appreciate your trust in us for recall work, and we understand the importance of transparency when it comes to additional service recommendations. If there's anything specific you'd like to discuss or clarify, please feel free to reach out to our team directly at 610-777-7601.

February 19, 2025

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Employee Rating

Polite . Answered all my questions.prompt service.they were willing to accommodate me as a walk in customer Answered all my questions.prompt service.they were willing to accommodate me as a walk in customer More

by MLERMOLD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Beka Moatz

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Feb 20, 2025 -

Piazza Honda of Reading responded

We're delighted to hear that our team at Piazza Honda of Reading provided prompt and accommodating service for you. Thank you for sharing your experience, and we look forward to assisting you again in the future!

February 19, 2025

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Employee Rating

Clean and professional. Waiting lounge wasc comfortable and equipped with entertainment and beverages. Attendant was friendly. Waiting lounge wasc comfortable and equipped with entertainment and beverages. Attendant was friendly. More

by Osvi2025

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Beka Moatz, Charles Arrington

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Feb 20, 2025 -

Piazza Honda of Reading responded

Thank you for the feedback! We're glad to hear that our clean facilities and friendly staff made your visit at Piazza Honda of Reading a pleasant one. We hope to see you again in the future!

February 19, 2025

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Employee Rating

Service advisor kept me informed throughout the process and was very helpful. Disappointed that two visits were required because parts were not in stock. and was very helpful. Disappointed that two visits were required because parts were not in stock. More

by AMCLARK24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 20, 2025 -

Piazza Honda of Reading responded

Thank you for sharing your feedback with us. We're glad to hear your service advisor was helpful, but we apologize for any inconvenience caused by parts availability. We appreciate your understanding and look forward to serving you better in the future! - The Piazza Honda of Reading Team

February 18, 2025

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Employee Rating

Team Women Honda always very knowledgeable & Helpful about my CRV and gets the job done ASAP about my CRV and gets the job done ASAP More

by TERESABUTTON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amelia Kachel

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Feb 18, 2025 -

Piazza Honda of Reading responded

Teresa, thank you for trusting the Piazza Honda of Reading team with the care of your CR-V! We appreciate your support and look forward to continuing to serve you in the future!

February 18, 2025

Dealership Rating

Employee Rating

Great customer service and they answered all my questions and they were very prompt and were very professional and they were very prompt and were very professional More

by Fred

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Beka Moatz, Cindy Patton, Joe Walker, Wesley Wixon, Amelia Kachel, Alex Milanes

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Feb 19, 2025 -

Piazza Honda of Reading responded

Hi Fred, thank you for the fantastic feedback! We're delighted to hear that our team at Piazza Honda of Reading provided prompt and professional service. We appreciate your support! Safe travels!

February 18, 2025

Dealership Rating

Employee Rating

Theresa, my customer service representative, was excellent. She communicated clearly and was friendly and knowledgeable. excellent. She communicated clearly and was friendly and knowledgeable. More

by EFREY610

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 19, 2025 -

Piazza Honda of Reading responded

We're delighted to hear that Theresa provided excellent service at Piazza Honda of Reading! Clear communication and a friendly approach are what we strive for. Thanks for sharing your experience with us!

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