Tessa Buckingham

Service manger and the mechanics are absolutely unprofessional and cannot. Cannot even change oil!! Went to pickup my truck after the oil change and found my oil cap reservoir in the parking lot. F unprofessional and cannot. Cannot even change oil!! Went to pickup my truck after the oil change and found my oil cap reservoir in the parking lot. Found my lug nut key on my running boards. Checked under the hood and oil had blown every where on top of my engine. They ladies up front gave me my money back but I had to be aggressive to get that. The service manger got mad at me because I called them all incompetent and he couldn’t handle me being upset about. I haven’t heard a word from the dealership since. Everyone I know as heard about though. It takes months to gain a customer, minutes to lose one. More

by johnmullins4472 Verified Customer Verified Customer

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I have been working with this Dealership for over two months trying to get my tire and rims repaired through my warranty . I keep being told , they’re waiting on a call back , it’s been claimed , it’s be months trying to get my tire and rims repaired through my warranty . I keep being told , they’re waiting on a call back , it’s been claimed , it’s been resubmitted and all that .Even done on online Today I called the warranty company myself, they said no claim has been made , I don’t know why they are not telling me truth, but I will not go back to Jones of Humboldt… I’m moving the case to Serra of Jackson , even my oil changes, I have purchased 5 vehicles at Jones in the last 3 years … I will never buy another there again. This has been very disappointing. More

by Michalina Verified Customer Verified Customer

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The folks at Jones had somehow lost my appointment, but Tessa was able to get me worked in and taken care of. Tessa was able to get me worked in and taken care of. More

by dhiebertpe Verified Customer Verified Customer

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I was very ease with the professional service that I received at the dealership from personal. received at the dealership from personal. More

by Big Verified Customer Verified Customer

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Jones has been great for me and the employees have also been great and helpful been great and helpful More

by Keen Verified Customer Verified Customer

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Service is very professional and friendly. Very timely deliver when they say they will. I would recommend this dealership to friends. Very timely deliver when they say they will. I would recommend this dealership to friends. More

by Big Verified Customer Verified Customer

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The people at this dealership were professional courteous and quick. I had a great experience. and quick. I had a great experience. More

by blgobbell Verified Customer Verified Customer

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Jones has always gotten me in and out quickly. They don't do anything other than what is scheduled unless calling or coming into waiting room and asking and explaining the prices. They don't do anything other than what is scheduled unless calling or coming into waiting room and asking and explaining the prices. More

by rgsweat001 Verified Customer Verified Customer

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Oil light was not reset after oil change and sticker on my dash read next oil change 9/26/25. Highly disappointed this is not the 1st time. my dash read next oil change 9/26/25. Highly disappointed this is not the 1st time. More

by LADYDION08.DM Verified Customer Verified Customer

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They treat us with respect and seem to be transparent in the work they do unlike Serra! We never feel like we are taken advantage of and they take car shield ! Serra told us they do not take it even tho the the work they do unlike Serra! We never feel like we are taken advantage of and they take car shield ! Serra told us they do not take it even tho they do because they were hard to work with, probably cause they are shady! We will never buy a car from Serra again, it will be Jones from now on! More

by Retina Verified Customer Verified Customer

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