Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Terry Smith

Overview Reviews (11) Inventory (685)

Contact Me

View All Employees

< View All Employees

Terry Smith

Sales

Sam Pack's Five Star Ford Carrollton

1635 S Interstate 35E
Carrollton, TX 75006

Contact Me

5.0

11 Reviews

Overview Reviews (11) Inventory (685)

5.0

11 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Terry Smith

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

11 Reviews of Terry Smith

August 18, 2025

Dealership Rating

Employee Rating

Everyone at the dealership was some helpful and kind. There was a detailed explanation of all car features before leaving the lot. Also getting signed up for the Ford app.. There was a detailed explanation of all car features before leaving the lot. Also getting signed up for the Ford app.. More

by Doug.roach

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Danny Forsee

Report | Print

Aug 18, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Doug, Thank you for the wonderful feedback! We're so glad to hear that everyone at Five Star Ford Carrollton was helpful and kind, and that you had a great experience learning about all the features of your new car. We believe in providing a detailed, seamless experience for all our customers, and we're happy to know we were able to do that for you. We appreciate your business and hope you enjoy your new vehicle! If there is anything else we can do for you, please call 972-242-6415. Congratulations and thanks again for shopping with us! Take care, Trey Russell, General Manager

June 23, 2025

Dealership Rating

Employee Rating

My experience at Sam Pack’s Five Star Ford in Carrollton, Texas was exceptional. Everyone I interacted with from the salesman Terry Smith to the pre-owned sales manager Dennis White, was professional and hel Texas was exceptional. Everyone I interacted with from the salesman Terry Smith to the pre-owned sales manager Dennis White, was professional and helpful. More

by mike.vasquez

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dennis White

Report | Print

Jun 24, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, Mike, for rating your Five Star Ford Carrollton shopping visit. Terry, Dennis, and our entire team want to make owning your Ford a great experience. Let us know if you have technical or maintenance questions at 972-242-6415. We are here to help in any way we can. Take care, Trey Russell, General Manager

April 18, 2025

Dealership Rating

Employee Rating

We received a very good service and assistance from Terry when buying a pre owned car. when buying a pre owned car. More

by Alejandra Figueroa

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Apr 18, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, Alejandra, for shopping at Five Star Ford Carrollton. Terry and our team remain available at 972-242-6415 should you need vehicle advice. We are focused on helping you enjoy your purchase. Best regards, Trey Russell, General Manager

March 31, 2025

Dealership Rating

Employee Rating

Excellent customer service true the entire team. great service,help me true the entire time while I was in the dealership great service,help me true the entire time while I was in the dealership More

by Cortez109

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Apr 01, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, Cortez109, on your purchase at Five Star Ford Carrollton! We strive to create a positive environment for all our customers. We appreciate your recommendation and look forward to hearing from you in the future at 972-242-6415. Thank you, Trey Russell, General Manager

March 16, 2025

Dealership Rating

Employee Rating

I thought there was no way that I’d get approved but Benny and Terry worked shear magic and got it done. Not only did they get me into a car but they were very friendly and made me feel like was the o Benny and Terry worked shear magic and got it done. Not only did they get me into a car but they were very friendly and made me feel like was the only customer that mattered. Thanks Benny and Terry! More

by candyjade62

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Benny

Report | Print

Mar 17, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, candyjade62, for shopping with us at Five Star Ford Carrollton! We're absolutely thrilled to hear Benny and Terry worked their magic for you! It's wonderful that they made you feel so valued. Enjoy your new car, and please stay in touch at 972-242-6415. Congratulations! Best regards, Trey Russell, General Manager

February 13, 2025

Dealership Rating

Employee Rating

They had answers for all of our questions. They were straight to the point and didn't waste time on things that weren't important. They were straight to the point and didn't waste time on things that weren't important. More

by Archer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Raj Patel

Report | Print

Feb 14, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Archer, We're so glad to hear you appreciated our team's direct and efficient approach to your car buying experience! Thank you for the feedback. We strive to provide knowledgeable answers and focus on what matters most to our Five Star Ford Carrollton customers. We appreciate your business and welcome your new Ford questions at 972-242-6415. Best regards, Trey Russell, General Manager

January 23, 2025

Dealership Rating

Employee Rating

Great experience, the process was really easy and they were very helpful and made sure to answer all my questions. were very helpful and made sure to answer all my questions. More

by Westhrasher

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Jan 24, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, Westhrasher, for shopping at Five Star Ford Carrollton. Terry and our team remain available at 972-242-6415. We welcome the chance to share our vehicle advice. Stop by or call to let us know how we can help you enjoy your ride. Take care, Trey Russell, General Manager

January 05, 2025

Dealership Rating

Employee Rating

Had a very good experience. Salesman was very knowledgeable and answered my questions and went far and beyond Salesman was very knowledgeable and answered my questions and went far and beyond More

by marcusbear1

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Jan 05, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, marcusbear1, for shopping at Five Star Ford Carrollton. We truly value your feedback and appreciate you highlighting the exceptional work of Terry. Should you have additional questions about your purchase, please call 972-242-6415. We are focused on your complete satisfaction. Best regards, Trey Russell, General Manager

September 06, 2024

Dealership Rating

Employee Rating

Perfect experience, in and out in a short time. Test drive the stock number I wanted, got the deal worked up, and financing was ready to go when I got back from the convenience store. Could not h Test drive the stock number I wanted, got the deal worked up, and financing was ready to go when I got back from the convenience store. Could not have gone better. Worked with Terry Smith and Raj Patel. Referred over by Larry Mason. More

by Bill W

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Raj Patel, Alexandra Benvenuto, Larry Mason, Larry Mason

Report | Print

Sep 06, 2024 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, Bill, on your new vehicle from Five Star Ford Carrollton! Thank you for your endorsement of your sales team and please continue to reach out to 972-242-6415. Let us know how we can help you enjoy your new Ford. Best regards, Trey Russell, General Manager

July 14, 2024

Dealership Rating

Employee Rating

Terry Smith and his whole team were amazing. After leaving another Ford dealership in the metroplex, they made us feel welcome and important. We knew what we wanted and they made it happen, we w After leaving another Ford dealership in the metroplex, they made us feel welcome and important. We knew what we wanted and they made it happen, we were in and out in under two hours. Never felt pressured. This is our fourth vehicle from this location and we will never not buy from them again. Go see Terry! More

by Butch Barnett

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Jul 14, 2024 -

Sam Pack's Five Star Ford Carrollton responded

Butch, Thank you for making your way back to Five Star Ford Carrollton. We're here to help you get the most out of your ownership experience! Please stay in touch at 972-242-6415. Best regards, Trey Russell, General Manager

Dealership Inventory (685 Vehicles)

2018 Ford F-150 | used

$28,000

2018 Ford F-150

used

White Gold exterior

Automatic

Four-wheel Drive

$28,000

View Vehicle Details

View Details

2020 Ford Explorer | used

Not Priced

2020 Ford Explorer

used

Agate Black Metallic exterior

Automatic

Four-wheel Drive

Not Priced

View Vehicle Details

View Details

2023 Ford F-150 | used

$48,000

2023 Ford F-150

used

Atlas Blue Metallic exterior

Automatic

Four-wheel Drive

$48,000

View Vehicle Details

View Details

2025 Ford Ranger | new

$37,132

2025 Ford Ranger

new

Shadow Black exterior

Automatic

Rear-wheel Drive

$37,132

View Vehicle Details

View Details

2025 Ford F-150 | new

$68,475

2025 Ford F-150

new

Iconic Silver Metallic exterior

Automatic

Four-wheel Drive

$68,475

View Vehicle Details

View Details

2025 Ford Explorer | new

$46,703

2025 Ford Explorer

new

Star White Metallic Tri-Coat exterior

Automatic

Four-wheel Drive

$46,703

View Vehicle Details

View Details

View All Inventory

Had a great experience?
Spread the word.

By referring an employee you worked with, you agree to share your email address with this dealership so they can contact you should you qualify for their referral bonus. Qualifications for referral bonuses vary by dealer.

Terry Smith

Sales

Sam Pack's Five Star Ford Carrollton

11 Reviews of Terry Smith

Dealership Inventory (685 Vehicles)

Had a great experience?Spread the word.

Had a great experience?
Spread the word.