Terry Braddock | Page 9

My wife & I purchased a New 2026 GMC Terrain Denali with 4 miles on it from Greg Lair GMC in Canyon TX On 3/25/26. On 4/13/26 my wife went to back our Terrain out of a parking spot in Amarillo only to find 4 miles on it from Greg Lair GMC in Canyon TX On 3/25/26. On 4/13/26 my wife went to back our Terrain out of a parking spot in Amarillo only to find it had no power steering and then had to drive 8-10 miles on the back roads with no power steering just to get back to Greg Lair GMC & parked it outside the Service Entrance upon her arrival. I went in & spoke with the Service Manager about the issue and left the vehicle with him and we drove home. The following afternoon I stopped back by to talk with the Service Manager who said his folks had driven our vehicle a few times and it was driving fine and they couldn’t replicate the problem & didn’t know what had caused it. I told him I went on line & found that GMC has had ongoing steering problems with the Terrains and several other GMC vehicles for the past decade due to loose wiring / ground wires that were causing shorts and even told him where to look under the hood for specific grounding connecters that were found to have bad connections. I got a call from the Service Manager two days later just before closing time that they found & fixed the problem & we could pick it up. Upon my arrival and in talking with the Service Manager he said the cable from the battery to the electric power steering (EPS) module was loose on both ends, & they simply had to tighten the fittings on both ends of the cable & they were done. Although I don’t personally trust the Service Manager at Greg Lair GMC to be truthful, forth coming and shoot straight with me on known GMC issues relevant to our new GMC Terrain Denali in this case, I do however know from past experience that they do have some very talented mechanics, great sales staff (especially JP GWINN who has intricate knowledge of a lot of vehicles and even takes the time to talk us through the options & features on our new Terrain), along with Braden Cunningham, Blake Moore, & William Foote just to name a few, and the purchasing of our new vehicle went very well. More

by 280ruger Verified Customer Verified Customer

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they were good as always they are helpful the customer service is second to nobody. service is second to nobody. More

by trr5356 Verified Customer Verified Customer

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Dealership was opened early enough to drop off and get yo work. Service was fast and friendly. work. Service was fast and friendly. More

by rmerker3 Verified Customer Verified Customer

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always a great experience with service department staff-in and out quickly and done right the first time staff-in and out quickly and done right the first time More

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Greg Lair staff are courteous and always give 100%. Great customer service since day one! Great customer service since day one! More

by eddiec81 Verified Customer Verified Customer

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Very disappointed with the lifetime power train warranty xxxxxxxx. GL serviced all 9 years yet declined warranty xxxxxxxx. GL serviced all 9 years yet declined warranty More

by steve.l.milam Verified Customer Verified Customer

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Some what satisfied they can’t find issue with my 2018 Buick enclave and am concerned about the front end. Buick enclave and am concerned about the front end. More

by anita-ramirez Verified Customer Verified Customer

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We bought our car from there. The service department is very accommodating, called and asked for an oil change and was in the next day. We’ll definitely be back for our next sched The service department is very accommodating, called and asked for an oil change and was in the next day. We’ll definitely be back for our next scheduled oil change. More

by alcaboajah Verified Customer Verified Customer

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Great service and staff. Never have had to wait long for service. Very dependable work. Never have had to wait long for service. Very dependable work. More

by saucedor007 Verified Customer Verified Customer

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Took my vehicle in for an oil change, alignment check and to investigate a noise it was making when turning. They later called and stated I needed a new axle shaft and that it would be ready in 2 days. Calle to investigate a noise it was making when turning. They later called and stated I needed a new axle shaft and that it would be ready in 2 days. Called on the afternoon of the second day and was told it would be done the next week. Unfortunately when I picked it up the next week, I found a bank deposit receipt for a bank that I do not bank at. They noted that they had done 2 test drives on my invoice and that they had driven a total of 9 miles. It looks as if someone used my vehicle to run a personal errand to their bank and left the receipt in my car. I reported this to them and am unsure if they will follow up. Following the timeline on the bank receipt, it appears that the trip to the bank occurred after they called to tell me the axle needed repair, so there would be no reason for further test drives and they knew that a significant repair was needed but chose to operate my vehicle anyway. More

by sarah.arora Verified Customer Verified Customer

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