Terrel Moore
Terrel Moore at Lexus of Orange County
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Terrel Moore

Product Specialist

Lexus of Orange County

3496 Route 6
Middletown, NY 10940

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4.6
84 Reviews
4.6

84 Reviews

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84 Reviews of Terrel Moore

October 18, 2023

Dealership Rating
Employee Rating

Terrible dealer. ..makes a second attempt to reach out to me only to repeat the same garbage making it seem your cat is not worth what th internet says they are lying. More

by Steveboy2004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 20, 2023

Lexus of Orange County responded

We're sad to read about your experience. We strive for transparency and honesty in all of our dealings, so it's concerning to see we've left the wrong impression. Your feedback is important as it helps us improve our services. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. David Lewis - General Manager - davidlewis@lexusorangecounty.com

Oct 20, 2023

Steveboy2004 responded

Your sales manager is scaming people from alot of money..he is offering me 20k for my trade when my car has been valued as high as 28k. This is ridiculous they took all that time and knew about my situation with buying 2 cars from presitige lexus and 3 from prestige toyota and also selling my truck very cheap for 39k to you guys last year and get the lowest offer ive seen on the market from over 100 dealers which is insane.my car retails at 28k and he is saying 20k that's wild..the tires are great I just paid 1500 for brakes and rotors from you guys and all services done..why 8k less then market but sell me your truck in terrible condition for over retail. That's wild

Oct 21, 2023

Lexus of Orange County responded

Steve, Your truck was sold to us and you were given the best value for it based off the tools and software available to us. We feel as though we offered a fair number despite what you believe others would pay. We wish you the best moving forward.

Oct 21, 2023

Steveboy2004 responded

I can post all my recipets public and show how much you people are scammers...cars worth 28k you offered 20k..your crooks...shame on you...your company has no integrity ..i will go public and show the value and sale and show the world how much your scammers

July 07, 2023

Dealership Rating
Employee Rating

Excellent customer service and smooth buying process. Good inventory. Definitely would recommend for lexus customers. More

by varun.patel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 10, 2023

Lexus of Orange County responded

Hi Varun, congrats on your new ride! We're happy to see the car-buying experience went smoothly and our team provided excellent customer service throughout the process. Come visit us again soon!

July 07, 2023

Dealership Rating
Employee Rating

Excellent service with care; I always enjoy my experience with this dealership and will recommend it to family and friends. More

by eula67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 10, 2023

Lexus of Orange County responded

It's wonderful to see you always enjoy the excellent experience our team provides. We appreciate the recommendation and look forward to your next visit!

June 11, 2023

Dealership Rating
Employee Rating

Excellent customer service. My car purchase experience was pleasant and smooth. Highly recommend this dealership. More

by varun.patel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jun 12, 2023

Lexus of Orange County responded

Hi Varun! Congratulations on your new car! We appreciate the 5-star review! Thank you for your business, we hope to see you again soon.

May 04, 2023

Dealership Rating
Employee Rating

Awesome customer service. Since I started looking for a new Lexus every dealership was giving me a bait and switch one price over the phone and even worse over the internet ,t More

by xxxmxracer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 05, 2023

Lexus of Orange County responded

Congrats on your new ride! We're happy to see you had an awesome car buying experience with our team and we look forward to seeing you again in the future!

May 05, 2023

xxxmxracer responded

Since I started looking for a new Lexus every dealership was giving me a bait and switch one price over the phone and even worse over the internet ,than at the time of signing they would tack on $5,000 to $10,000 more . I walked away from 5 signings for my new Rx 350 before I found Orange County Lexus. Your dealership is the only one that has kept their word with the out the door price. And even though I have to drive over 2 hours to get there to pick up my new car you now have a customer for life !!

April 28, 2023

Dealership Rating
Employee Rating

Great service excellent company I would definitely visit again and tell everyone to check then out I felt very comfortable everything was explained with great understanding More

by Joanne Reid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 01, 2023

Lexus of Orange County responded

It's wonderful to see our team provided great service during your recent visit! Come see us again in the future!

March 09, 2023

Dealership Rating
Employee Rating

Great service. Nice people. Not pushy. Very clear in explaining all finances. Definitely will be buying another car More

by Delikat83
Recommend Dealer
Yes
Mar 10, 2023

Lexus of Orange County responded

Hello, we're pleased to see our team was transparent and provided great service during your visit. See you next time!

Mar 10, 2023

Delikat83 responded

Thanks

March 03, 2023

Dealership Rating
Employee Rating

Pretty chill, they were fast and efficient. I got in and they started working on my car immediately. More

by Ali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 03, 2023

Lexus of Orange County responded

Hi Ali, we appreciate you taking the time to share your experience. We look forward to your next visit!

February 05, 2023

Dealership Rating
Employee Rating

The dealership was clean and inviting. The people were warm and helpful. My salesman was great. More

by rn7gvzx99m
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Feb 08, 2023

Lexus of Orange County responded

Hello, thank you for this awesome feedback about our team and your recent experience. Come see us again soon!

November 29, 2022

Dealership Rating
Employee Rating

The dealership is brand new. Very inviting atmosphere. The salesman was courteous and knowledgeable. Very satisfied with the car. More

by jguarracinoHbo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 01, 2022

Lexus of Orange County responded

Hello, we truly appreciate your positive feedback about our team. Come see us again in the future!

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