Teresa Wilson
Teresa Wilson at Germain Toyota of Columbus
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Teresa Wilson

Assistant Service Manager

Germain Toyota of Columbus

5711 Scarborough Blvd
Columbus, OH 43232

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162 Reviews

Hi, I’m Teresa Wilson Assistant Service Manager here at Germain Toyota of Columbus. I started in the automotive industry in 1995 and joined Germain in 1998. Having been with Germain for so many years I am Toyota Certified and I believe in treating every customer as if they are a member of my family. Born and raised in Pickerington, OH I’m a graduate of Pickerington High School. My husband Derek and I have a beautiful daughter Mackenzie. In my free time, I enjoy shopping, reading and spending time with my family. If I were a superhero, of course, it would be Wonder Woman! My most played song on my playlist is Believer by Imagine Dragons which is a favorite to listen to in my preferred vacation spot Cancun Mexico. Cancun is so relaxing and beautiful it’s nice to kick back and just drift away to the music. Since I have owned three Rav4’s I’d have to say it’s my chosen Toyota. They are comfortable and a great family vehicle.

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162 Reviews

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162 Reviews of Teresa Wilson

May 15, 2024

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Employee Rating

Bad customer service Wait is too long. Not enough technicians. Made you reschedule or come back extra times. More

by BRIDGET.REITANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 21, 2024

Germain Toyota of Columbus responded

We are sorry to hear your experience was not the 5-star visit you should have received from our team here at Germain Toyota. Our service manager, Troy Almanson has attempted to contact you to speak personally with you regarding your visit. Please give Troy a call at 614-383-5215 so he may address your concerns. Thank you. Best Regards, Marcello Frustaci General Manager

December 19, 2023

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Employee Rating

Bought my Audi last month and the Carfax was great. Within 2 weeks I have warning lights going off saying I have to stop my engine because of low oil pressure. Now I have no car and nobody at the deale More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chaz Caldwell

Jan 12, 2024

Germain Toyota of Columbus responded

Our team apologizes you had issues with your Audi and we thank you for bringing your concerns to our attention and for taking the time to speak with our service manager Troy. We are pleased to know that Troy was able to address your concerns and turn your experience around. Please let us know if there is anything further we may do to assist you. Best Regards, D'Lacy Stith General Manager

March 24, 2023

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Quick and polite customer service always a pleasant experience at this dealer location. Will be back for future visits. More

by Jhinson1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Curtis, Marie Hilt, Gabrielle Mansour, Jerrod Ridgeway , Joliyah Bennett, Billy Blanton, Brandon Dawson, Brandon Hood, Trinity Kelley, Rowland

Mar 24, 2023

Germain Toyota of Columbus responded

Thank you for leaving Germain Toyota West a five-star review! We look forward to your next visit.

February 14, 2022

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This is the absolute worst dealership to ever take your car too. The service managers lie and tell you that they are waiting on parts while having your car for 2 months. Then the day I pick it up I go to s More

by BigE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chris Curtis , Billy Blanton

Feb 17, 2022

Germain Toyota of Columbus responded

Our staff apologizes your visit was not that 5-star experience we work hard to deliver to every guest. We thank you for your patronage as well as your feedback. We stand behind the work by the Toyota trained technicians and the integrity of our staff. We are sorry we did not meet your expectations and wish you all the best. Best Regards, D'Lacy Stith General Manager

January 21, 2021

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I bought my first new car at Germain Toyota in 2014. I always get my oil change & service here. Great and fast service very friendly large waiting area More

by MOYAUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 22, 2021

Germain Toyota of Columbus responded

Your continued business and kind words mean so much to all of us. We look forward to your next visit. Best Regards, D'Lacy Stith General Manager

January 20, 2021

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Employee Rating

Teresa Wilson was very pleasant to work with. My Toyota Tacoma was getting its 12 months check up. It was done very quickly and so far seems great. More

by Lorijohnson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 21, 2021

Germain Toyota of Columbus responded

Thank you for sharing your positive and efficient visit with Teresa. We appreciate your business and look forward to your next visit. Best Regards, D'Lacy Stith General Manager

January 15, 2021

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Employee Rating

Very helpful throughout the whole buying process. Not in a rush took time to explain everything as we were doing paper work. Will definitely be back! More

by Matt77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: AJ Castin

Jan 18, 2021

Germain Toyota of Columbus responded

Thank you for your business and positive feedback. Best Regards, D'Lacy Stith General Manager

January 13, 2021

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Employee Rating

They NEVER listen to what you ask them to do and not to do! The last time my oil change abs this time tire rotation. More

by LRT332002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 14, 2021

Germain Toyota of Columbus responded

It's disappointing to know your visit was not the quality experience our team works hard to deliver to every guest that visits. We would very much appreciate the opportunity to learn more about your visit and address your concerns. Please contact our Customer Relations Manager Mahogany Nolen at 614-759-3026 with further details. Best Regards, D'Lacy Stith General Manager

January 11, 2021

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Since I recently moved Germain Toyota is much closer to me than the dealership I usually go to. I was very impressed that I was able to schedule an appointment within hours instead of waiting days or weeks More

by Sara N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Hood

Jan 12, 2021

Germain Toyota of Columbus responded

Sara, We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Germain Toyota with only the best there is to offer. We look forward to your next visit and our continued relationship. Best Regards, D'Lacy Stith General Manager

January 11, 2021

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Employee Rating

Great Service. Explains, in detail, what happened and what needs to be done to your Car. Very personal with you, makes you more at ease. More

by anjeliquefitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Curtis

Jan 12, 2021

Germain Toyota of Columbus responded

We appreciate you, your business, and for taking the time to leave these kind words. It’s so nice to hear that our team helped to make your experience such a positive one. Best Regards, D'Lacy Stith General Manager

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