Telon Gumbs

Jasmine was amazing. So helpful. Jasmine is a Huge asset to Wesley chapel Hyundai. Thank you Jasmine. Thank you! So helpful. Jasmine is a Huge asset to Wesley chapel Hyundai. Thank you Jasmine. Thank you! More

by SVGK7 Verified Customer Verified Customer

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It’s clear that this dealership strives to be the best in customer service and satisfaction. Please continue your quest to be the best! customer service and satisfaction. Please continue your quest to be the best! More

by DAVID57IVY Verified Customer Verified Customer

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Jasmine was wonderful and took the time to explain everything to me. Great customer service! everything to me. Great customer service! More

by MIXGODESS Verified Customer Verified Customer

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Service was great and work was done in a clean and manerly fashion. Would bring vehicle back for service again. manerly fashion. Would bring vehicle back for service again. More

by AL_RAM1989 Verified Customer Verified Customer

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First thing: I am not very happy about a "DealerRater" profile being created without my knowledge or permission. My email address was shared and my profile name was created as my real name, all this witho profile being created without my knowledge or permission. My email address was shared and my profile name was created as my real name, all this without my permission. I had to do a password reset to access the account and change the user name. My permission needs to be obtained prior to sharing my email address. Service department review: Anthony wrote in my service profile that I refused to pay the diagnostic fee. What actually happened was I told him he did not provide any paperwork for me to sign when I dropped off my vehicle. Then he told me I would need to speak with his manager if I was not happy with the verbal information provided. Then after I said I would go ahead and speak with the manager, he told me the manager was in a meeting. Then he sent me a text message about an hour or so later saying he spoke with his manager and the fee is waived. When I arrived to pick up my car I asked about the wording on my account that mentioned I refused to pay. The young woman at the front desk was rude and said the wording was going to remain on my profile because I got a free service. In reality there was no free service; they did not fix anything. Then she proceeded to give me a hard time when I requested a copy of my paperwork. I've had my Hyundai vehicle for 16 years and never had any kind of problem like that woman at the front desk gave me. Another thing that was disappointing was I had sent a request through your Ask a Tech page on your website and I also sent a message through your chat representative, but never received a reply. This was at least a week prior to me dropping off my vehicle. I never got any response back to either of those messages. In addition, whoever was in my vehicle rummaged through my coin tray (aka "front ashtray") when they had no business opening that tray. If they are all "Hyundai Certified" they would have known there weren't any wires behind that tray that needed accessing. So that tells me they were either snooping or looking for something to steal. This dealership service department was pretty decent 6-7 years ago when they had the advisor named Barry working there. They have gone downhill since then. More

by APRIL.DUPREE Verified Customer Verified Customer

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Anthony and Jeremy really save the day. They figured out what was wrong with my car and accommodated me quickly! Tim was always very kind to me and gave me a rental. They figured out what was wrong with my car and accommodated me quickly! Tim was always very kind to me and gave me a rental. More

by MISSFLUORIDE Verified Customer Verified Customer

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Great team and fast service. Scheduling, check-in, follow-up and pick up was seamless and simple. Scheduling, check-in, follow-up and pick up was seamless and simple. More

by rodrigo.contreras Verified Customer Verified Customer

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