Ted Moreno

Fletcher Jones MB has been the most consistent and reliable customer service I’ve had the pleasure to work with and experience. Truly the Fletcher Jones experience sets the bar for all other Mercedes reliable customer service I’ve had the pleasure to work with and experience. Truly the Fletcher Jones experience sets the bar for all other Mercedes Benz Dealerships. More

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The cordiality of everyone who assisted me was very pleasant, from the sales manager to the general manager. Absolute recommendation pleasant, from the sales manager to the general manager. Absolute recommendation More

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My go to dealership for service. Took my S580 in for a 50k service. Making the appointment was easy and the service department turned the car around quicker than expected. Thank yo Took my S580 in for a 50k service. Making the appointment was easy and the service department turned the car around quicker than expected. Thank you Noé Romero for making sure everything was done in such an efficient manner!! More

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Poor service, the GM was not wearing a mask when speaking with customers, and offers no solution. Mercedes Benz should do a better job hiring. with customers, and offers no solution. Mercedes Benz should do a better job hiring. More

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Nice facility, warm welcoming personnel staff, and excellent customer service. I’ve been their customer for more than 10 years. excellent customer service. I’ve been their customer for more than 10 years. More

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Awesome awesome dealership, customer service second to none, the level that they serve you with it represents the brand 100% From the general manager to the girl or a guy that hands you your keys before none, the level that they serve you with it represents the brand 100% From the general manager to the girl or a guy that hands you your keys before leaving is the same line of awesome customer service, I can’t see myself going anywhere else, this is truly home for me and it has been for the last 10 years and it will continue to be for a long time to come, God willing More

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Mercedes Benz of Ontario, specifically Mike Doahla, made my service appointment care free, even with the required Covid precautions. Drop off, was expeditious, and pickup was quick. my service appointment care free, even with the required Covid precautions. Drop off, was expeditious, and pickup was quick. More

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Upset about 700 miles added to my car while it was serviced! It took nearly four weeks for my ML 250's repair issues to be taken care of, and while my car was at the dealership it was driven nearly 700 miles (67 It took nearly four weeks for my ML 250's repair issues to be taken care of, and while my car was at the dealership it was driven nearly 700 miles (678 to be exact)! While it was being repaired, I approved the car being test driven “for 70 miles,” as I was told by my service advisor—and it was apparently driven three times to make sure the blue tec system & fuel injection issues were resolved. If it was test driven 70 miles each time, three times, that would add up to 210 miles total. So why were nearly 500 more miles added to my odometer!? I don’t expect nearly a thousand miles to be put on my car when I leave it to be repaired at your service center. I’m very upset about my car being driven so much while it was being serviced, and I’m hereby making a formal complaint to the general manager, Ted Moreno. I bought my ML 250 at your dealership, and I have nothing but praise for Anthony Del Toro, who assisted me when I purchased it, but I'm now considering taking my car elsewhere to be serviced in the future. More

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They got me into the the car I wanted! Can not thank Nancy Quintero and Sunil enough for getting me into my new car. They knew exactly what I had to work with, and never pressured me outsid Can not thank Nancy Quintero and Sunil enough for getting me into my new car. They knew exactly what I had to work with, and never pressured me outside of it. If you are looking for a new car go give them a visit. They will take care of you. I also want to thank Ted Moreno and Addi Mimi you all are the best of the best. More

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