Taylor Hopkins

Took a pickup in for a recall repair on June 28th. Asked service people to look into a performance issue and give me a quote for repairs. Heard back pretty quickly with diagnosis and quote. I told the Asked service people to look into a performance issue and give me a quote for repairs. Heard back pretty quickly with diagnosis and quote. I told them to proceed and asked them how long they would need vehicle. Service attendant said part a available and would have next work day and would get repair completed. Vehicle wasn't need immediately so left it there longer than what they indicated. After four days they said it wasn't ready, to give them a couple more days. After a couple more day I contacted them and vehicle was still not done. When I asked what the hold up was service personal said parts never got ordered, and it would take a couple more days before part would arrive. On July 5 I sent someone to go and asked if vehicle was ready for me to pick up. They replied NO, that part was in but not put on vehicle. There was only one vehicle in shop and no activity on or near it. I waited until Wed the 10 and called and asked if vehicle was completed and ready for pick up. Once again they replied NO, need a couple more days. Monday morning July 15 drove to dealership to inquire about vehicle. They told me that technician was on vacation for two weeks and i would have to wait until they returned. I demanded that they find a technician to complete the repairs on my vehicle and have it ready to pick up by wed the 17th or provide me the parts and i would complete it myself More

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It was a good and friendly place to take your car for service. Nice people and helpful service. Nice people and helpful More

by SHAMEEK4221 Verified Customer Verified Customer

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Fulton Ford staff are always polite and professional in working with their customers. Work is done as expected and in a very timely manner. working with their customers. Work is done as expected and in a very timely manner. More

by gewethington Verified Customer Verified Customer

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Easy to schedule got me in quickly professional personal explained everything clean easy going atmosphere explained everything clean easy going atmosphere More

by BERNARD6750 Verified Customer Verified Customer

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The service department really did a fine job of checking my vehicle in to complete my recall requirements. my vehicle in to complete my recall requirements. More

by conner.tim60 Verified Customer Verified Customer

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Professional staff and knowledgeable sales people …Excellent Service Department! I would definitely recommend to friends and family. …Excellent Service Department! I would definitely recommend to friends and family. More

by scottdoster Verified Customer Verified Customer

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great group of people who make car buying experience very very very very very very pleasant very very very very very pleasant More

by GKNIPP Verified Customer Verified Customer

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Courteous, prompt , kept me interested while waiting, highly recommend to others , shop area clean , waiting area clean and comfortable ! highly recommend to others , shop area clean , waiting area clean and comfortable ! More

by rives721 Verified Customer Verified Customer

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Adam has done a fabulous job communicating throughout the process of buying my Subaru and after care needed. process of buying my Subaru and after care needed. More

by kc3912 Verified Customer Verified Customer

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Excellent service, on a snow day. They offered to pick up the truck and deliver it when finished. The recall work was completed in the time frame they said it would be. They offered to pick up the truck and deliver it when finished. The recall work was completed in the time frame they said it would be. More

by jburg Verified Customer Verified Customer

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