Taylor Heilers

My wife wanted a new car for her birthday. We shopped the non-luxury car dealers in west and SW Houston area, comparing dealerships once we settled decided on two makes. After all that running We shopped the non-luxury car dealers in west and SW Houston area, comparing dealerships once we settled decided on two makes. After all that running around Shottenkirk was the top one of two places that impressed us. (The other was my wife's second choice on car make.) If you like Nissan save yourself the hassle and start here. Mehran ('Soldier') is the most knowledgeable sales person we encountered. Personality-wise there was only one other who came close. He patiently ran through the features of the car and even linked up my wife's phone connection and walked her through the options and set them for her. During the negotiations he shone again. We didn't get that typical car salesman vibe - this guy is hungry and thinking of his own pocket. Mehran is one of those people that you would invite next time a brisket is on the smoker. I feel comfortable with the dealership, too. The sales manager and his cohort had a casual friendly manner. The finance guy, same thing. Mehran introduced us to our service rep and the service area was darn near spotless. More

Report | Print

Shottenkirk Nissan Katy - November 2023 I purchased a preowned-certified 2023 GMC Hummer EV Edition 1 from Marco (Sales) & Chris Robinson (finance). At the time of purchase, it was confirmed the Hummer preowned-certified 2023 GMC Hummer EV Edition 1 from Marco (Sales) & Chris Robinson (finance). At the time of purchase, it was confirmed the Hummer EV had its full GMC Warranty as I was looking at new vs. preowned-certified as I wanted an Edition 1. At no time did anyone at Shottenkirk indicate any issue with the GMC Warranty. I now know that the GMC Warranty was voided, and Shottenkirk knew about it. Fast forward 1 year and I took my Hummer in for service, and I was told by GMC there was no warranty and that Shottenkirk knew there was no warranty when they purchased the hummer and then sold it to me. I went back to Shottenkirk Nissan Katy and explained the issue and I was told by Gary Lindsey (previous GM) this had happened 3 other times and they would take care of it with providing me a warranty at no cost. However, now 4 months later and now current GM Kevin Herlehy treated very rudely on the showroom floor and would not help me and said it was an AS IS SALE. I have my paperwork that shows the GMC Warranty listed on it. It was then turned over to Johnny Cantrell and he promised me he would give me a GMC Warranty as he knows Marco and Chris mislead me to make the sale. It's now been 1 month later, and Johnny Cantrell is ghosting me and will not return my calls or text. I have now turned this over to an attorney, but I wanted to make everyone aware to beware of this dealership and their sales tactics. We all work hard for our money and for a dealership of this size to resort to tactics like this to make a sale is very wrong. I did some research today on Greg Shottenkirk and he seems like a great guy, family man, and businessman so I hope he reads this and realizes how we have been wronged and maybe he needs to reevaluate who works for him. More

Report | Print

taylor got what we wanted and we picked it up the same day great service day great service More

by MIDAHO59 Verified Customer Verified Customer

Report | Print

Taylor always takes good care of us and our family. We will continue to come back. We will continue to come back. More

by VANESSAHWILLIAMS76 Verified Customer Verified Customer

Report | Print

Great team wonderful to work with amazing service and staff great prices and stock selection staff great prices and stock selection More

by STEFAN.M.ABHIRAM Verified Customer Verified Customer

Report | Print

All the staff members and services are amazing! Thank you very much for all your help. Thank you very much for all your help. More

by PVRACELIS0787 Verified Customer Verified Customer

Report | Print

Taylor Heilers was awesome! Marco and Latanya were great too. I really appreciated the care and attention that was taken to all of our questions and concerns. 10/10, will purcha Marco and Latanya were great too. I really appreciated the care and attention that was taken to all of our questions and concerns. 10/10, will purchase from them again. More

by MEGAN_BLACKWELDER Verified Customer Verified Customer

Report | Print

Was treated with respect and the whole buying experience was top notch. Taylor and Latonya provided outstanding customer service! Very pleased with my deal. I love my truck! was top notch. Taylor and Latonya provided outstanding customer service! Very pleased with my deal. I love my truck! More

by COBERDOVE Verified Customer Verified Customer

Report | Print

I wanted to express my sincere appreciation to Taylor for making the process of purchasing my new car so smooth and hassle-free. Your exceptional assistance and expertise made a significant difference. I for making the process of purchasing my new car so smooth and hassle-free. Your exceptional assistance and expertise made a significant difference. I’ve purchased vehicles here in the past and never disappointed. Thank you for your outstanding service!" More

by JTINAJERO86 Verified Customer Verified Customer

Report | Print

Taylor was very professional, customer service was on point, I will always recommend Nissan Katy to my friends. point, I will always recommend Nissan Katy to my friends. More

by ERNESTHENRYFILM Verified Customer Verified Customer

Report | Print