Taylor Goode

The service was acceptable but communication between service staff and customers needs to improve especially when there specific details are given to service staff about customer's schedule that day and service staff and customers needs to improve especially when there specific details are given to service staff about customer's schedule that day and when the customer expects to be done with their service. More

by darshanidesai10 Verified Customer Verified Customer

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Way too expensive. Also used the wrong contact number after I specified which number to use Also used the wrong contact number after I specified which number to use More

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Hi To whom it may concern, I must say, I am a strong believer and advocate quality customer service. Along those lines, unfortunately it is rare these days.😊 So, I’m writing to say Taylor the s believer and advocate quality customer service. Along those lines, unfortunately it is rare these days.😊 So, I’m writing to say Taylor the service advisor provided exceptional customer service, if he had not told me he was new; I would have believed he had been working there for years. Taylor was very knowledgeable; transparent, with a bubbly attitude… If he did know the answer to a series of questions/inquiries I had, he would go seek & timely return with the answer. Taylor was very professional, he demonstrated what true customer care & support should look like. For these reasons by GODS Grace, I purchased a set of 4 new tire. Thanks Taylor & I pray you look to the heavens; as I believe your great personality & people skills could have only come through that way.😊🙏🏾 More

by jlgrant1988 Verified Customer Verified Customer

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I was greeted timely however it took sometime before I was helped when service employees were standing around talking until finally a girl came up to me and asked if I had been helped and got one of the g was helped when service employees were standing around talking until finally a girl came up to me and asked if I had been helped and got one of the guys to help me. More

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Eta was incorrect and I had to call to get updates. Customer service was off site Customer service was off site More

by marietha1979 Verified Customer Verified Customer

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The repair was completed satisfactorily but I really think the work order should actually state what the customer said. The work order said "Customer states squeaking noise coming from passenger side sl think the work order should actually state what the customer said. The work order said "Customer states squeaking noise coming from passenger side sliding door". That is not at all what I stated. His comment was that it was a general statement pointing to the general area of the problem. That really isn't true either and not helpful to a mechanic. Also, If I had to bring the car in a second time for the same problem the service record would not be correct and a different writer would think it was a different problem. Again, not at all correct. The paperwork needs to be correct. I will not likely take my car back to this dealer for other service because of this. More

by ejguyer1 Verified Customer Verified Customer

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