Taylor Berry | Page 3

Excellent customer service! All staff were working to do a great job and with least amount of stress All staff were working to do a great job and with least amount of stress More

by craig_h0 Verified Customer Verified Customer

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Started off a little rough with one of the sales staff, then Brandt took over and things went much better. Was able to get the accessories I wanted and financing was easy. then Brandt took over and things went much better. Was able to get the accessories I wanted and financing was easy. More

by softtouchknb Verified Customer Verified Customer

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I have asked several times to remove me from this car. I have asked in person, over the phone and by text. I don't understand why you disregard a simple request for someone who has purchased 3 new cars f I have asked in person, over the phone and by text. I don't understand why you disregard a simple request for someone who has purchased 3 new cars from you. Let's try this one more time. I only cosigned for the loan. The car and it's payments are Ariana. PLEASE MAKE HER THE CONTACT! Gary Schnell More

by gmschnell Verified Customer Verified Customer

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They all are professional and nice and responsive. I got the car that I really like I got the car that I really like More

by hermanwee53 Verified Customer Verified Customer

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This was my first experience with service here. This was for a service that was part of the purchase, the paint sealant. I was never contacted to schedule this as I was told I would be. I tried cal This was for a service that was part of the purchase, the paint sealant. I was never contacted to schedule this as I was told I would be. I tried calling twice and I waited on hold and was unable to get through either time. I stopped by in person and apparently no service people are there on Sunday. Finally I stopped by again on a weekday and managed to get this scheduled months after it should have been done. The problems with service began with the text messages changing my appointment which were some sort of glitch in your systems. Then there was text message telling my car was done when it wasn't, which prompted me to come in and pick up the car before going in to work as I thought it was done and I had time to pick it up and get to work. Instead I waited for it since I had already returned the rental car. I was offered a ride to work, but I work in downtown Seattle, so that made no sense. In the end I get the car, and an overwhelmed with the smell inside- I feel like I am high by the time I get to work. I leave work and go home as I feel awful- missing my shift at work. I further had to wash all my clothes as the smell was all over me after sitting in traffic to get to Seattle then back home. I then had to open the cars windows for several days to clear that smell, thankfully I have rain guards and the windows are still cracked as I write this because I can still smell chemicals inside the car. I thought this was a paint sealant but it seems you also put something on the interior as well? Or was the interior treated and the paint no treated? I don’t know which was done, or if both were done. In general this was not a positive experience. More

by BARRY Verified Customer Verified Customer

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The purchasing experience here was pretty nice, with a pretty low key approach. However, I found it difficult to follow the finance person's explanation of things because he spoke very rapidly and did no pretty low key approach. However, I found it difficult to follow the finance person's explanation of things because he spoke very rapidly and did not look directly at me (this was a cash transaction - no financing). Unfortunately, my EV6 suffered a major failure after I had the car only five days, and it had to be towed back to the dealership. It took about two months for the various problems to be corrected. I needed to rent a car for about half the time, until Kia Customer Service got involved and then a loaner car became available. I'm still waiting on the rental car reimbursement. The dealership and I also disagree about a dent in the car. I didn't see how I could have dented it, since I'd only had it five days and it was parked in my garage when not being driven - never in a parking lot. The dealership said it could not have been there when they delivered it to me, but given the poor prep that this car had before delivering, I think that the dent was there but missed. I got it repaired at the dealership but I paid for it. However, I have the car back for a few weeks now and it seems to be working well. More

by troe1950 Verified Customer Verified Customer

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Service center really polite and helpful. Always trying their best to solve an issue or problem Always trying their best to solve an issue or problem More

by JORDAN.KING13 Verified Customer Verified Customer

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The whole dealership is awesome! Customer service from sales to service has always been great to me!! Customer service from sales to service has always been great to me!! More

by christahead1969 Verified Customer Verified Customer

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I took my car in for what the dealer called 2-way protection that was negotiated at the time of delivery of my new Sportage Hybrid on Sept.14th. I was scheduled on Oct. 9th with a loaner. This was a protection that was negotiated at the time of delivery of my new Sportage Hybrid on Sept.14th. I was scheduled on Oct. 9th with a loaner. This was a little late for this type of delivery service in my opinion. Taylor was extremely helpful and courteous with all communications. More

by jbhenn86 Verified Customer Verified Customer

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Very knowledgeable and professional. Great to work with. Very pleased with the results. Pleaased with KIA of Everett Great to work with. Very pleased with the results. Pleaased with KIA of Everett More

by pdwlazlak Verified Customer Verified Customer

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