Tayler Wenmoth

If you’re interested in a place that uses bullying to intimidate customers, this is your place. I recently brought my vehicle to this Buick dealership and had an extremely disappointing experience. I was intimidate customers, this is your place. I recently brought my vehicle to this Buick dealership and had an extremely disappointing experience. I was spoken to in an aggressive, irate tone, with staff raising their voices at me when I questioned why I was being charged a diagnostic fee for an issue that was covered under a recall. That diagnostic fee was $231, which made the situation even more frustrating and unreasonable. My vehicle sat outside on their lot for three days after I was told to drop it off. When I called for an update, I was told the delay was because I “never responded” about what to do with the vehicle. That was completely untrue — I had already spoken with a representative the weekend before and confirmed everything. Instead of taking accountability, I was met with rude attitudes and blame. I have names and have documented everything. Despite following all instructions and dealing with a recall-related problem, I was still forced to pay the $231 diagnostic fee. The lack of communication, the hostility, and the unprofessional behavior were unacceptable. I will not be recommending this dealership to anyone. More

Report | Print

Everyone was really nice. In and out. Very helpful and honest. Will be back again! In and out. Very helpful and honest. Will be back again! More

by chantellet123 Verified Customer Verified Customer

Report | Print

I have all my maintenance and scheduled checkups done here, appreciate the car wash also. here, appreciate the car wash also. More

by JimReem Verified Customer Verified Customer

Report | Print

Very rude, unprofessional she seem not to know to talk to customers when they refuse service or cant afford to pay. Seems like that's all they care about is how much money they can make off of you. customers when they refuse service or cant afford to pay. Seems like that's all they care about is how much money they can make off of you. More

Report | Print

I dropped off my keys on 12/14 due to a leaking/inflating tire. Besides auto text messages and a link with my repair cost on 12/15, I received no communication from my service advisor (TW) despite calling an tire. Besides auto text messages and a link with my repair cost on 12/15, I received no communication from my service advisor (TW) despite calling and leaving a message. I appreciated the quick and efficient repair time and work done on my tire but wish someone could have called me in advance of picking up my car with details on what happened to my tire. More

by april_steffen Verified Customer Verified Customer

Report | Print

Personal were friendly and professional everyone was courteous. Offered to check other things about my truck. Wasn't pushy told me a couple of things to look it over and I could make a appointment at a courteous. Offered to check other things about my truck. Wasn't pushy told me a couple of things to look it over and I could make a appointment at a later date. More

by mrsly123up Verified Customer Verified Customer

Report | Print

Deceptive information given to me when I bought my terrain regarding when 3 complementary had to be completed. Who gets3 oil changes in 1year. In the future, I will be going to a different dealer for terrain regarding when 3 complementary had to be completed. Who gets3 oil changes in 1year. In the future, I will be going to a different dealer for my service. More

by robprz Verified Customer Verified Customer

Report | Print

I was impressed with the service of my vehicle. Service manager Ron and his staff were professional and and remedied my vehicles problem. I highly recommend Spitzer for service. Service manager Ron and his staff were professional and and remedied my vehicles problem. I highly recommend Spitzer for service. More

Report | Print

Great service delivered. Everything was done on time and at the price quoted. Friendly people also! Everything was done on time and at the price quoted. Friendly people also! More

by Bfletch Verified Customer Verified Customer

Report | Print

They were on time and efficient with their service They got me up and running again got me up and running again More

by Terry Verified Customer Verified Customer

Report | Print