Tarek Salama

I am certain that for the most part 5 Star is a wonderful dealership... as long as everything goes smooth. Unfortunately, my transaction was and has been anything but smooth. First, 5 Start stated I was full dealership... as long as everything goes smooth. Unfortunately, my transaction was and has been anything but smooth. First, 5 Start stated I was fully qualified to purchase, so I went to the lot to fill out all paperwork and provide all documents as requested. Then there was a problem with the vehicle like a leaking radiator... well... OK. Then it took over a week to get one in. This is after I gave them a down payment of $2000. Then I find out they will deliver the truck in a couple days. Total from application to delivery was 15 days. Then I find out the original lender turned down the deal because I had started a new job, but credit rating was fine. Resigned all paperwork. Well, 5 Star in all their brilliance, filed the original lender as a lien holder... massive MESS!! Sales manager, Brian Huth was contacted numerous times only to be forwarded to finance (who created the mess and the sales person who knew nothing about what was going on... so he says. ) Interest rate was given to close deal was quite high.. but I really wanted the truck so I went through with it. I then contacted different lenders other than those referred by 5 Star and received an approval for numerous points below the quoted interest rate by 5 Star Ford. Now 6 Weeks later after the new approval, I now find out that 5 Star filed the lien with a different company other than that in the funding package and I cannot pay off the loan with the new lender until 5 Star gets the title back that they mis filled and then get it refiled with their approved lender so then I can get the loan paid off through the new lender at a much lower interest rate. Don't call sales manager for help... won't return calls or do anything to solve your problem but refer to others who don't get anything solved. Don't trust finance referrals... get your own financing before you go to the dealer.. they will mark up the interest rate numerous percentage points above where you should be so they make a higher profit. Maybe this will get worked out... however. after contacting the title department, and others, and even sending an email to the General Sales manager with no response.. after 4 months... it still is not all resolved. I keep getting promises from 5 Star but... nothing ever seems to be in any effort to resolve the issues. So, far we are 4 months since purchasing and counting!! I give this a 2 Star in rating only because they had the vehicle, I wanted and it is in wonderful condition... though the services level at this point should be about minus 4! Caveat emptor!! Let the buyer beware!!! More

Report | Print

Raed made the process so easy and stress free! Absolutely no hassle when it came to the trade in. He gave us exactly what we were looking for. I HIGHLY recommend working with Raed. Customer servic Absolutely no hassle when it came to the trade in. He gave us exactly what we were looking for. I HIGHLY recommend working with Raed. Customer service was incredible, the team was courteous and helpful, and we would come back again. Thank you! More

Report | Print

Raed made our car purchase amazing and quick! We will be back to Five Star! We will be back to Five Star! More

Report | Print

I needed to downsize my vehicle due to a financial crunch I was experiencing. At the same time, I still owed a sizable amount on my then current car. I also needed to fell like I was getting a good deal and I was experiencing. At the same time, I still owed a sizable amount on my then current car. I also needed to fell like I was getting a good deal and getting all the optional equipment that I could. I'm delighted to say that Five Star Ford of Dallas met all of these requirements. And, believe me, it took quite a bit of negotiation to have this be the case. From the beginning they also made me feel like a valued three-time repeat buyer. Highly recommended dealer. More

Report | Print

Bought another car from Five Star Ford of Dallas and once it again it was a great experience. Starting with Shawn who ensured from start to finish my experience was good. Tarek in finance was super helpful it again it was a great experience. Starting with Shawn who ensured from start to finish my experience was good. Tarek in finance was super helpful and provided several options ensuring I had good choices on financing. Lupita in accessories provided a no pressure experience in reviewing extras. I was able to quickly get my tint completed. A wrap up session with Doug, who wanted to ensure everything was to my satisfaction with both the vehicle and the service. Five Star Ford of Dallas also has a great service department who provide timely and high quality care for your vehicle. I highly recommend this dealer for a vehicle purchase or service. More

Report | Print

Jordan is the best! !! Seriously never had a better car sales experience. He has patience and gives the customer privacy to make their decisions but also gives a lot of d !! Seriously never had a better car sales experience. He has patience and gives the customer privacy to make their decisions but also gives a lot of detailed information. I recommend him to everyone I know! Five Star Ford Dallas is the best Ford location in all of DFW, they really take care of their customers. Thank you for my new car!! PS - Jordan and Tarek deserve a bonus !! More

Report | Print

Jose Ruiz did an excellent job helping buy 2 cargo vans for my business. They even delivered them. for my business. They even delivered them. More

Report | Print

Was an amazing experience from start to finish! Qi found several trucks online and inquired about them there first. The communication was prompt and gave me exactly what I needed. Joe Crawford reac Qi found several trucks online and inquired about them there first. The communication was prompt and gave me exactly what I needed. Joe Crawford reached out to me after my initial inquiry and continued to give me all the help I needed. When we arrived at the dealership after a 4 hour trip, Joe and team where these and ready to show me the trucks I was interested in. He was full of knowledge on all the different options available and pros and cons of each. Ultimately, we decided to move forward in purchasing one of the trucks. The process from that point to the point we left the dealership in my new truck was less than an hour. The five star ford process was seamless and streamlined but also very personal. Amazing experience and product purchased from an awesome team! More

Report | Print

Quinn qualifies as a quintessential quotesman. My quest for a car was quickly quenched by Quinn’s care. He quizzed me, taking note of my qualitative and quantitative concerns. He queued my vehicle My quest for a car was quickly quenched by Quinn’s care. He quizzed me, taking note of my qualitative and quantitative concerns. He queued my vehicle of interested and quelled my qualms during my questionably long inspection. Quite the picturesque sequence, equally so once the quoting commenced. Quinn is the quantum of quality. More

Report | Print

Thank you Sam and the finance team for helping my purchase happen without too much hassle! purchase happen without too much hassle! More

Report | Print