Tara Washington

Rita Carrizo really needs some coaching on customer contact and professional services. I have been a customer of Pacifico Ford for 30 years and have never felt more disrespected and unappreciated than contact and professional services. I have been a customer of Pacifico Ford for 30 years and have never felt more disrespected and unappreciated than I do now. I have a 2022 Ford Lightning lariat that I was having towed in for service yesterday, and during the process, my vehicle was rear-ended. I was in Wisconsin at the time as a Class A CDL driver, while my vehicle was in Philadelphia. When service contacted me then informed me that there was damaged to my truck and I should have it evaluated by the body shop for an estimate and was transferred .I spoke with Rita, and the first thing she said to me was that there was nothing she could do for me until I signed an affidavit allowing them to do the work. I had not seen my truck yet, so I explained to her that before going through my insurance company, I would like an estimate. She then explained that I needed to call my tow truck company to have them tow it to the service center and then call her back, after which she proceeded to hang up on me. She then called me back this morning and asked what my plans were. My response was that if she had not hung up on me so quickly yesterday, we could have discussed that. Needless to say, the conversation continued to go downhill from there. Wow, and she is supposed to be a supervisor? I will be having my vehicle moved and will more than likely be looking for a new service home for my vehicle. Thanks a lot, Rita; I appreciate you. More

Print

Service provided was excellent and the service advisor was kind courteous, friendly and helpful meeting my concerns for my vehicle. High recommendation, Pacifico Ford Service! 🌟🌟🌟🌟🌟 was kind courteous, friendly and helpful meeting my concerns for my vehicle. High recommendation, Pacifico Ford Service! 🌟🌟🌟🌟🌟 More

Print

This is a wonderful dealership. I feel secure and safe when I get my service done with Ford mechanics. I am satisfied with those that work in the services offered. Kudos to al I feel secure and safe when I get my service done with Ford mechanics. I am satisfied with those that work in the services offered. Kudos to all of you. More

Print

Pacifico Ford service is amazing under the new management of Tom Suydam, we will take all our government vehicles to ford for service. of Tom Suydam, we will take all our government vehicles to ford for service. More

Print

From start to finish the process was great. Neal worked to get me the best deal and the car I wanted! I would not go to anyone else. The place was clean offers snacks and water while there. Gre Neal worked to get me the best deal and the car I wanted! I would not go to anyone else. The place was clean offers snacks and water while there. Great vibes and great deals I love spinning the prize wheel! More

Print

Have been dealing with Pacifico Ford forever 20 years Love the service I get there The staff is amazing service department is amazing and they always get a deal done for me that works for me! Love the service I get there The staff is amazing service department is amazing and they always get a deal done for me that works for me! More

Print