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Tanya Wilson
Tanya Wilson at Shottenkirk Superstore

Tanya Wilson

Service Advisor

Shottenkirk Superstore

309 S Gear Ave
West Burlington, IA 52655

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4.6
20 Reviews
4.6

20 Reviews

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20 Reviews of Tanya Wilson

June 01, 2025

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Employee Rating

Prompt and friendly service, oil change was ahead of schedule. Very satisfied ! My next oil change will be there More

by drakedelang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 31, 2025

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Great service would definitely recommend to my family and friends. Service could be a little cheaper! More

by Redbudgal1
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Trade-in Experience
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Recommend Dealer
Yes
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May 28, 2025

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The Service Department is great. They are very friendly and I appreciate the text messages during the service appointment. More

by AB
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 27, 2025

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Great service and friendly staff. Will return to have my service done again. Was very quick and done right. More

by cw110163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel Heater, Matt Weir

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November 12, 2024

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I took my 2023 Platinum F-150 in for service, they got my truck in quickly finished the requested service in short order. More

by MJAMES853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Weir

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Nov 13, 2024

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 09, 2024

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Employee Rating

Made reservation for Saturday. Then they told me they don't make great reservations on Saturday. Had to wait hours. Not happy More

by PHIGDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 11, 2024

Shottenkirk Superstore responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at Shottenkirk Superstore and ask for one of our managers.

October 30, 2024

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Employee Rating

quick, polite, and timely, i'm done, no more to say today and yesterday and tomorrow More

by DKADKISSON018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel Heater, Matt Weir

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Oct 31, 2024

Shottenkirk Superstore responded

Hi, thank you for sharing your experience with us. We appreciate your feedback!

October 25, 2024

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My appointment was quick and fast. I didn’t have to wait very long and they let me know everything that needed to be done. More

by Mr. Green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 28, 2024

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 25, 2024

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Service was thorough and complete. Office staff were friendly and explained ever. Very pleased over all More

by TAJOHANNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel Heater, Matt Weir

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Oct 28, 2024

Shottenkirk Superstore responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Superstore in the future!

October 22, 2024

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Employee Rating

Matt kept me informed while I was waiting. I will never go anywhere else for service More

by TROYPATT99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Allen, Joel Heater, Matt Weir

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Oct 23, 2024

Shottenkirk Superstore responded

TROY, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Superstore. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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