Tanya Byers

They were on time and very detailed about what they were doing. They were very friendly. doing. They were very friendly. More

by SRHWILBURN Verified Customer Verified Customer

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Missing screws on my wheel center cap and took too long for a oil change for a oil change More

by DEVON.HANDS Verified Customer Verified Customer

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Everyone was very nice and very helpful. I would recommend them for anyone stoping or needing their car serviced. I would recommend them for anyone stoping or needing their car serviced. More

by CHRISBISHOP1222 Verified Customer Verified Customer

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Matthew was very knowledgable and professional when it came to handling my vehicle's issues. Kudos to Matthew! My vehicle was supposed to get the tires rotated as that came with the oil change. I did n came to handling my vehicle's issues. Kudos to Matthew! My vehicle was supposed to get the tires rotated as that came with the oil change. I did not appreciate the fact that the dealership wanted to charge me over $200.00 to rotate the tires due to the lug nuts on the tires being swollen. I was told that the lug nuts have a plastic coating them and that coating absorbs moisture, therefore they swell and are hard to get off! Why is that my problem when the dealership knows that is an issue. Sounds like a defective part issue that I shouldn't be responsible for. I have a 2014 Chevy Impala with only 68000 miles on it and it's been garage kept. We paid alot of money for this vehicle as it's a loaded LT1. I have a hard time accepting the cost to fix the issue is on me, when it should be the dealership that is responsible for it, as I feel it's a defective part issue. I've been driving for over 50 years and never had a problem with the lug nuts on any of the vehicles I drove. More

by SEULIANO Verified Customer Verified Customer

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Very awesome salesperson ! !! He helped me choose the right vehicle for my needs. Very grateful he was able to help. !! He helped me choose the right vehicle for my needs. Very grateful he was able to help. More

by PFERNANDO254 Verified Customer Verified Customer

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Very good good good good good good good good good good good good good good good good good good More

by BBROCK1958 Verified Customer Verified Customer

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We were not satisfied with what we felt was a failure to keep us informed about the initial logistics delay in getting a part for replacement under warranty, then a lack of communication in keeping us infor keep us informed about the initial logistics delay in getting a part for replacement under warranty, then a lack of communication in keeping us informed on the day of repair about the progress in making the repair. We were also charged (not just charged, but we believe an excessive amount) for the replacement of a failed battery in our remote on a new Chevy, yet our Ford remotes have not needed a battery change in over ten years of use. More

by art.lees Verified Customer Verified Customer

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Made appointment was given a price. Show up and it's a different price. xxx Show up and it's a different price. xxx More

by adrienneshelton404 Verified Customer Verified Customer

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Deplorable customer service. Kept our car for a week and did NOTHING! Cost us over $300 for a rental car with no repair done. Why even make an appointment with a customer if you Kept our car for a week and did NOTHING! Cost us over $300 for a rental car with no repair done. Why even make an appointment with a customer if you have no intention of honoring it at all? No one was helpful in the least on the phone and even lied to us repeatedly about the status of our vehicle. We never even got a loner vehicle. Not even an apology for the terrible and inconsiderate teatment of a long-time customer and it felt like no one at the dealership even cared. Extremely disappointed! More

by THEDIZONE Verified Customer Verified Customer

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Great customer service! Fast and friendly service!! I would definitely recommend John Thorton to family and friends Fast and friendly service!! I would definitely recommend John Thorton to family and friends More

by SNJWYATTE Verified Customer Verified Customer

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