Tanner Ladd | Page 2

This is the 4th car we’ve purchased from Royal Moore. The sales person was polite and courteous. It was a challenge and frustrating when we found, the model and type of vehicle we had requested a month The sales person was polite and courteous. It was a challenge and frustrating when we found, the model and type of vehicle we had requested a month earlier wasn’t in stock. We were there for 6 hours and left without a new vehicle and only a ‘loaner’ car for temporary usage until the car arrived. Ironically the trade-in made depreciated every three hours. More

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Camie was an outstanding professional! She knows more about Subarus than any one I have met. She guided me through my first auto buying process and I couldn’t be more grateful. She even br She knows more about Subarus than any one I have met. She guided me through my first auto buying process and I couldn’t be more grateful. She even brought us a snack tower when we were weary! Tanner was an extremely knowledgeable manager who worked with us as well. He walked us through the process and made sure we understood every step. He answered every question we had and made us feel at ease. Both Tanner and Camie both stayed late into the night to help me purchase a vehicle, and I am grateful for their time, care, and expertise. More

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The entire team at Royal Moore is fabulous and we were so lucky to have Camie Cutter who was our sales rep. - she was efficient, enthusiastic and helpful! lucky to have Camie Cutter who was our sales rep. - she was efficient, enthusiastic and helpful! More

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Disappointed when I had been in communication with RM for a month on exactly what car I wanted to purchase and we had July 17th scheduled for my purchase and pick up date. I received several text reminders a month on exactly what car I wanted to purchase and we had July 17th scheduled for my purchase and pick up date. I received several text reminders (a couple the same morning) leading up to our appointment on July 17th but none of them tell me that my car is not available. I drive over an hour to the dealership and the car has "just sold" before we had the chance to purchase it, per Clint. I would have happily put money down to hold it, if needed, but the option wasn't given and I was never told there was an issue. This was a tactic to lure us in to their dealership. Thankfully, another car was found and Giselle has offered to drive the car to my home to save me a second trip to the dealership. I got less for my trade-in than I would have liked (apparently my car depreciated $300 while sitting at the dealership) but I was so tired, I just wanted to be done. We were there for over 6 hours! My husband and I have purchased our last 3 vehicles from Royal Moore Subaru and this would be the 4th. My parents have purchased multiple vehicles through them as well. RM lied to get us to their dealership and was able to low ball us on our trade-in. They made a great deal for themselves but at what point do these unethical actions pay off when your once loyal customer will not go back? More

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John is a great product specialist. He was available and responsive at all times of the day, did a great job introducing me to the vehicle, and was the reason i decided to make the driv He was available and responsive at all times of the day, did a great job introducing me to the vehicle, and was the reason i decided to make the drive to the dealership from Seattle. Great guy, please take care of him! More

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Camie cutter was very helpful with my family very knowledgeable and gave us good value knowledgeable and gave us good value More

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Camie Cutter was great to work with. She provided me with plenty of information to inform in my decision on a new car and she helped me get a great deal. She provided me with plenty of information to inform in my decision on a new car and she helped me get a great deal. More

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Nate was friendly, courteous, and professional. Knowledgeable about Subaru products. Made the process of buying a car relatively easy. We’d highly recommend him for your next car purchase. Knowledgeable about Subaru products. Made the process of buying a car relatively easy. We’d highly recommend him for your next car purchase. More

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I had an awesome new car buying experience; especially thanks to Artimus who was super friendly, supportive and patient in working with us! thanks to Artimus who was super friendly, supportive and patient in working with us! More

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Bruce, JD, Zach and Tanner made our buying experience a smooth and painless transaction. From test drive, to detail discussions, financing and transaction completion every aspect of this experience left us smooth and painless transaction. From test drive, to detail discussions, financing and transaction completion every aspect of this experience left us satisfied customers who a well ago did not know we would be put I. The position of buying a new car. Great teamwork and communication! More

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