Tanisha Zapata
Service Customer Care
Ferrari Maserati Alfa Romeo of Fort Lauderdale
5750 North Federal Highway
Fort Lauderdale, FL 33308
Dealership Experience
4 yrs
Industry Experience
4 yrs
32 Reviews
Write a Review32 Reviews of Tanisha Zapata
December 20, 2024
Dealership was great. Unfortunately one small issue is still unresolved. Lift gate failure under specific conditions. This is an Alfa Romeo issue, not the dealership. Mik Unfortunately one small issue is still unresolved. Lift gate failure under specific conditions. This is an Alfa Romeo issue, not the dealership. Mike has been great in trying to solve this problem. More
Other Employees Tagged: Michael Troedel, Stephanie Asim
December 11, 2024
I have been a customer at this dealership for 2 years almost and it’s been an absolute pleasure to take my car for service here. Mike has always been helpful in every visit and I will continue to be a cu almost and it’s been an absolute pleasure to take my car for service here. Mike has always been helpful in every visit and I will continue to be a customer thanks to him. More
Other Employees Tagged: Michael Troedel
December 06, 2024
Joe was very attentive, always following everything with me. Very professional service, it was done as described. best. me. Very professional service, it was done as described. best. More
Other Employees Tagged: Joe Esquerra
December 03, 2024
Is always a positive experience and Michael is an exceptional member in the service department. Each service representative has always treated me very well, yet Michael is exceptional. exceptional member in the service department. Each service representative has always treated me very well, yet Michael is exceptional. More
Other Employees Tagged: Michael Troedel
November 18, 2024
Great customer service! I especially appreciated the text communications and the video of the issues. I especially appreciated the text communications and the video of the issues. More
Other Employees Tagged: Michael Troedel
November 15, 2024
Horrible experience and terrible customer service. I am very surprised and disappointed. What a shame. I am very surprised and disappointed. What a shame. More
Other Employees Tagged: Michael Troedel
November 12, 2024
There is never a loaner offered and my car was at the dealership for 4 days without a car and it was just to change out a tire. In fact, there’s a lack of communication and no comparison to other Maserat dealership for 4 days without a car and it was just to change out a tire. In fact, there’s a lack of communication and no comparison to other Maserati dealerships around the country. Then, once I picked up the car, the steering was off and then had to go back in the following day and paid for it and waited for them to do the work. Michael was great but before him, it was a mess. More
Other Employees Tagged: Luis Cue, Michael Troedel
October 31, 2024
I took my car in for a recall, and they discovered an oil leak, which they promptly fixed. leak, which they promptly fixed. More
Other Employees Tagged: Richard Gonzalez
October 29, 2024
Service advisors lied more than one. It took two weeks for a relatively minor repair. Third time car brought in for same problem. It took two weeks for a relatively minor repair. Third time car brought in for same problem. More
Other Employees Tagged: Richard Gonzalez, Michael Troedel
October 27, 2024
The service for my Alfa Romeo Stelvio Quadrifoglio was fast and with excellent attention I am very grateful fast and with excellent attention I am very grateful More
Other Employees Tagged: Fabrizo Di Cicco, Michael Troedel