Tammy Parks

Lindsay Service Manager Mr. Mike Wang refused to provide service for a known paint defect under Jeep warranty and dealership has now provided misleading statements about his mis Mike Wang refused to provide service for a known paint defect under Jeep warranty and dealership has now provided misleading statements about his mishandling of the warranty claim to the VA Office of the Attorney General. Lindsay Service brought me in by scheduled appointment in January of 2022 for imaging of a well-documented paint corrosion issue on my Jeep Grand Cherokee (covered under FCA technical service bulletin). Then in late February, Mr. Wang told me that five weeks wasn't enough time to research/approve a repair... but only after running out the clock on my new vehicle warranty. Why we set up a scheduled appointment and made such a fuss about Lindsay being an "approved digital imaging center" I surely don't know... because they took pictures of the paint corrosion on my hood with the camera on a service employee's cell phone. Failure to honor the manufacturers warranty contract is one thing -- but I really don't appreciate being lied to, and then lied about, to state officials. Can it really be that a franchised auto dealership can walk away from their warranty obligation because they were "unable to produce a vendor to complete the repair under the warranty rate" for corrosion/body work? Sounds pretty sketchy -- but stay tuned and we'll find out... The dealership is being given provided ample time here to step up and do the right thing. Meanwhile, just be warned about this instance of how Lindsay Chrysler Dodge Jeep Ram is conducting their vehicle service business. More

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