Tammy Kenney

The service is always great, done in a reasonable amount of time and the service desk is always very helpful in explaining the work that is being done on your vehicle or work that needs to be done on your v of time and the service desk is always very helpful in explaining the work that is being done on your vehicle or work that needs to be done on your vehicle. More

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I took my 2017 Cascada in due to a known issue affecting the PCV valve. GM had sent an urgent bulletin to all dealerships in September 2020 that explained the defect and stated that all repairs will be cov the PCV valve. GM had sent an urgent bulletin to all dealerships in September 2020 that explained the defect and stated that all repairs will be covered. This bulletin only listed the 2016 Cascadas. This issue clearly affects the 2017 and 2018 Cascadas as well as it is well documented on numerous message boards. I was informed that since my car was a 2017, the repair would not be covered. That is not right when the exact issue, including the replacement part number 100% matches the exact information on my invoice and the bulletin. There should have been a recall for ALL Cascadas and this repair should have been covered. I have provided all documentation to Buick and your dealership. Buick offered me 50K rewards points. What good is that? I paid $2201.33 out of pocket and that is what should be reimbursed by GM. I was advised to take it to the BBB since no one with GM, Buick or your dealership would help me. This is down right shameful! More

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This dealership is a no hassle one stop shop. The service is absolutely stellar, it is hard to explain how much these people go out of their way to make sure you’re happy. The sales people here The service is absolutely stellar, it is hard to explain how much these people go out of their way to make sure you’re happy. The sales people here are great to deal with, again, no hassle. Honest and upfront pricing is what you get. More

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All were friendly, courteous, professional and timely. Would recommend this dealership to anyone, especially the service department. Would recommend this dealership to anyone, especially the service department. More

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I brought my new Chevrolet to Roberts Robinson for the first basic oil change and tire rotation that is when my nightmare and regrets started. I began to periodically check on the progress of my vehicle first basic oil change and tire rotation that is when my nightmare and regrets started. I began to periodically check on the progress of my vehicle and observed a mechanic trying to gain clearance on the car hoist by pulling up on the top center of the fender wheel openings while another mechanic was trying to position the swing arms under the car. During this reckless act they dented one of the car fenders. Later, I checked on the car again and I saw the same mechanic, who pulled up on the fenders, using a shop towel wiping and inspecting the center area of the fenders. I thought he was wiping off his fingerprints only later did I realize he was inspecting to see if he had damaged both fenders. I entered and exited the car from the back of the car and did not drive the car for a few days and I did not realize it was damaged. When I brought the car back to the dealership they became argumentative and denied that they did the damage. They claimed it was my opinion that they damaged my car and questioned why I didn't bring it back sooner. They wouldn't fully listen to my explanations. I told them that it was not an opinion but a fact that they damaged my new car because I saw them pulling up on my car fenders. I told them to run the car on to the hoist and check the clearance and ask the mechanics, who denied damaging the car, how they got the car on it. They told me they were too busy and short handed to do it. They did pound the dent out 98%. They also failed to reset the oil life monitor. They failed to reset the TPMS system. They did offer to reset it but this would be my fourth 60 mile trip for a simple oil change service and I am done with them. They spilled old oil on my coolant reservoir. I also noticed my dipstick was reading high and not trusting their work and for peace of mind I changed the oil and found that it was over a half quart overfilled. I hope that the overfill did not damage any gaskets or seals. This incomprehensible disappointment of this grossly unprofessional service work of the most basic and elementary kind is totally inexcusable. Train your employees, supervise your employees and inspect their work. More

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Bought 2020 Trax. After having less than 1 month, transmission issues. 2-way call with business mgr, service mgr, and salesman called me at work and accused my son of "tampering" with vehicle. Never transmission issues. 2-way call with business mgr, service mgr, and salesman called me at work and accused my son of "tampering" with vehicle. Never once told me this had been a service vehicle. More

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