Tami Willett | Page 15

Missed tire rotation We brought our vehicle in yesterday for an oil change and tire rotation. We had an appointment, and my wife waited for over an hour. Shortly after s We brought our vehicle in yesterday for an oil change and tire rotation. We had an appointment, and my wife waited for over an hour. Shortly after she paid and left the dealership, she received a phone call from a technician stating that they forgot to do the tire rotation. Unfortunately, this isn't the first time we've had an issue with the service shop. A few years ago we had a situation with a flat tire which culminated in three separate visits to the department until it was finally resolved. We still plan on bringing our vehicles into Westside for service, and I am still checking the "yes" to the question about recommending this center; however, if we have any more issues, I believe we will have no choice but to look elsewhere. Also, my wife does not recall the name of the service person she worked with, and there is no way to select "unknown" in this survey--so I just picked one in order to complete this. More

by MICHAEL.LISTIAK Verified Customer Verified Customer

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No words. Carole Jean is the BEST!!! Easy efficient car buying experience. I never thought I would use all those words in a car sales review! Carole Jean lead me through the experience wi Easy efficient car buying experience. I never thought I would use all those words in a car sales review! Carole Jean lead me through the experience with care and great knowledge. More

by michaeldkoerner Verified Customer Verified Customer

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Good but a few annoying points Generally I like your service but a in my most recent experience I picked up the car after a check engine light was fixed and 2 hours later it was bac Generally I like your service but a in my most recent experience I picked up the car after a check engine light was fixed and 2 hours later it was back on again. I will now need to being my car in again tomorrow. This is a challenge as I am again left out a vehicle for a day! A recurring issue is the time I always wait to get my car after plying. It seems to always take 10 to 15 minutes after I pay for a runner to go over to the parking structure and come back with my car. It would be really great if it was already there or only took 5 minutes. More

by wessy01 Verified Customer Verified Customer

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Helton and Tami Tami and Helton went above and beyond to get us not only 1 car but 2 cars that are perfect for us! They worked with us and gave us facts about the car Tami and Helton went above and beyond to get us not only 1 car but 2 cars that are perfect for us! They worked with us and gave us facts about the cars and that’s it. There was no pushing or persuading to try something else or out of our price range. They were both so knowlegeable and willing to work with us! I would recommend this dealership to anyone! Great service all around!! More

by TONICIA.MALESKI Verified Customer Verified Customer

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Low pressure system When walking into Luther Westside Volkswagen, I came in looking for a vehicle I had seen online. Little did I know, my husband would fall in love with When walking into Luther Westside Volkswagen, I came in looking for a vehicle I had seen online. Little did I know, my husband would fall in love with a completely different vehicle while we were there. Vince did an amazing job helping me make a decision without any pressure to buy. I would recommend Vince and Luther Westside to anyone looking for an enjoyable car buying experience. More

by Triforlife Verified Customer Verified Customer

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Good people and good service. So far so good I just love vw cars and the people are so awesome they always do the best service. I have no doubt about their services at all. So far so good I just love vw cars and the people are so awesome they always do the best service. I have no doubt about their services at all. More

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Great Car buying experience at Luther Westside VW! You too can experience a fair, honest car buying experience at Luther Westside Volkswagon. My husband and I drove a total of 8 hours to get a great de You too can experience a fair, honest car buying experience at Luther Westside Volkswagon. My husband and I drove a total of 8 hours to get a great deal from a very professional salesperson, Helton Cerqueira. We arrived during rush hour late on a Friday afternoon. Helton knew what car we were looking for and he knew we were serious about purchasing. He had the car we were interested in cleaned up inside and out, filled with gas and ready to go in the event we would purchase it when we arrived. The entire experience took about 2 hours which included trading in our old vehicle. Helton's personal touch, professionalism, and knowledge of the product was extremely refreshing. Every phone call and email was returned in prompt fashion. We felt like we could go out for dinner and maybe for a bike ride with him one day if we lived closer - just an awesome guy who does his job extremely well. Next time you are in the mode to purchase or just test drive some vehicles, establish contact with Helton, he WILL treat your RIGHT! Thanks again Helton, you are the best and we will refer you whenever we can. More

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Compelled to tell everyone about my experience You know how once in a great while you have one of the most amazing customer service experiences imaginable? Well, yeah - I just had one of those. I w You know how once in a great while you have one of the most amazing customer service experiences imaginable? Well, yeah - I just had one of those. I won't go into detail (it's a long story), but Westside Volkswagon has really come through for me. Especially the General Manager, Steve. He took the time to listen to me, put himself in my shoes, and made a commitment to "right" an unfortunate situation - an unfortunate situation that was of no fault of the dealership or anyone working there. Steve pulled together a team of equally awesome individuals (Tami, Helton, Brian and Craig) to turn my very unfortunate situation into an exciting one. Each one of these employees displayed qualities of integrity, compassion and fairness. At no point in time did I feel like I was "on the other side of the table". And now, I'm the proud owner of a car that I'm head over heels in love with. Screaming "Thank you" to WESTSIDE VOLKSWAGEN for their amazing customer service. I am one happy girl!! xoxoxo More

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I had a very positive experience with Westside VW. I will do business with them again. do business with them again. More

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Excellent experience - very friendly & professional staff, helpful, courteous, no pressure. Tammy worked very hard and was extremely professional to work with - without her follow-up communication, I staff, helpful, courteous, no pressure. Tammy worked very hard and was extremely professional to work with - without her follow-up communication, I may not have found the vehicle I ended up purchasing. Tom was also very helpful and very fair with pricing. Steve was also very cordial, professional, and provided a thorough, yet very user-friendly, tutorial on vehicle operation. Very positive overall experience. More

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