Tamara Mhmd

I have mixed feelings about my experience with Clay Cooley. The communication has been less than stellar. We paid to have the windows tinted on our car, yet when we finally picked up our new to us car, Cooley. The communication has been less than stellar. We paid to have the windows tinted on our car, yet when we finally picked up our new to us car, the back window wasn't tinted at all. We were told to come back any day top his issue fixed. My son came back twice and both times was told there wasn't a technician to help him. (keep in mind he was told a time and day to come) Finally, he came back on a day that someone could fix the tint and waited 5 HOURS. We were told it would take 30 minutes tops. My 17 year old son is too green and inexperienced to know to complain, so I stepped in and kept asking why it was taking so long. Each time I was told it would be another 10 minutes. Five hours of being told over and over again that it was almost done. This is terrible customer service and terrible communication. After I said I was going to submit a formal complaint, someone finally called me back and offered to refund us for the tint job. Do better Clay Cooley. More

by adulaney Verified Customer Verified Customer

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Overall has an okay experience at this dealership. I felt as if it was pleasant and clean inside however the parking lot is very annoying. I felt as if it was pleasant and clean inside however the parking lot is very annoying. More

by maulayia Verified Customer Verified Customer

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I recently purchased a new from Volkswagen on Lemmon and had a phenomenal experience. The general Manager Giovanni Ybanez was extremely helpful and knowledgeable, taking the time to explain all the features had a phenomenal experience. The general Manager Giovanni Ybanez was extremely helpful and knowledgeable, taking the time to explain all the features and options without any pressure. The entire team at Volkswagen was friendly and professional, making the process seamless. I am thrilled with my new car and will definitely return for future service needs. More

by lewagers Verified Customer Verified Customer

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SALESMAN WAS VERY HELPFUL. CAR WAS SOLD TO ME WITH NO SPARE TIRE AND HEADLIGHTS THAT FAIL TO WORK IN THE RAIN. CANT GET ANYONE TO RETURN MY CALL. I NEED TO TALK WITH FINANCE PE CAR WAS SOLD TO ME WITH NO SPARE TIRE AND HEADLIGHTS THAT FAIL TO WORK IN THE RAIN. CANT GET ANYONE TO RETURN MY CALL. I NEED TO TALK WITH FINANCE PERSON...PLEASE ASK HER/HIM TO CALL ME AT 903 718 1704. More

by JM7072790 Verified Customer Verified Customer

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Moe was so helpful and I’m grateful to have found the perfect car for me! perfect car for me! More

by jennaridgway93 Verified Customer Verified Customer

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They were very helpful. I appreciate them working with the time constraints I had and delivering the vehicle I appreciate them working with the time constraints I had and delivering the vehicle More

by larry@ashbrooks.net Verified Customer Verified Customer

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It was such an easy process . I was literally able to walk and it get taken care of as soon as i came in ! Thank you CC VW! I was literally able to walk and it get taken care of as soon as i came in ! Thank you CC VW! More

by brittanymunns7 Verified Customer Verified Customer

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i had a great experience. ulises and michael were wonderful and made me feel comfortable about my car buying. ulises and michael were wonderful and made me feel comfortable about my car buying. More

by sarahjutts Verified Customer Verified Customer

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Chase was great to work with. He was patient, informative and went above and beyond to get the deal done. He was patient, informative and went above and beyond to get the deal done. More

by DBPRONTO Verified Customer Verified Customer

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My salesman was very helpful in the purchase of my new lease. The back and forth negotiation was a little drawn out but besides that it was good. lease. The back and forth negotiation was a little drawn out but besides that it was good. More

by Joshfrumkin Verified Customer Verified Customer

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