Taeylor Stevens

Great experience this is my first visit Taeylor helped guide me through this stressful time, Thank you Taeylor and the Larry H Miller team! guide me through this stressful time, Thank you Taeylor and the Larry H Miller team! More

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Avoid this service location. Spent $625 for repair of TPM, Transmission & Parking Brake service lights. Service intake was seamless. The admin gave great advise how to drop the v Spent $625 for repair of TPM, Transmission & Parking Brake service lights. Service intake was seamless. The admin gave great advise how to drop the vehicle off. All down hill from there. Service Manager Taeylor Stevens worse communications ever experienced. Days went by without an update, until repeatedly reaching out after the 4th day of zero responses. 7 miles from the repair shop the TPM error light came back on. 15 miles from the repair shop the vehicle died in traffic. After several minutes, I was able to get the car started and scarcely made it home. Minutes after dropping $625 on the problems, the car is not functional or safe to drive. A Jeep Cherokee being repaired by the Jeep shop foreman, according to Taeylor - why? During our first conversation Taeylor asked for a list of recent repairs, to which I provided (I thought this was odd). The repairs were done by Firestone within 2 weeks of this service and included engine mounts, 4-tire replacement and wheel alignment. When the final bill was complete, these 3 recommendations were made from Larry H. Miller. When I asked Taeylor why they would recommend services I told him were done 2 weeks prior, he tap danced and then answered we just put them on the service tickets as recommended - how does that make sense?!?!? I sincerely believe zero work was done on my Jeep and this shop ripped me off. Will they refund the money, most likely not! If you want your money's worth DO NOT take your car here! More

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My service was poor, but when I went to Joe Owens, the general manager things got done right and done fast. Super service recovery! general manager things got done right and done fast. Super service recovery! More

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Had an issue with my 2009 throwing codes for misfire. Set an appointment online for today and Taeylor met me at 7:00 am to discuss what I wanted done. He listened, didn't try to sell me more and even sa Set an appointment online for today and Taeylor met me at 7:00 am to discuss what I wanted done. He listened, didn't try to sell me more and even saved me from replacing an injector I had just had replaced. I had 5 injectors, plugs and wires done. It was completed in a couple of hours. The price was what was quoted and was comparable, if not less, than another shop I've used for similar work. I just dropped off another Jeep when I picked this up. They exceeded my expectations on this work, especially the turn around. I'm going to submit another review once that's complete. Thank you Taeylor and your group. Great work. More

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Incredibly kind and quick service when our car broke down while we were visiting from out of town! while we were visiting from out of town! More

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Pretty good. In my experience, they've been a bit less attentive and perhaps less organized than other Larry H. Miller service departments. I'm getting extensiv In my experience, they've been a bit less attentive and perhaps less organized than other Larry H. Miller service departments. I'm getting extensive work done and I've had to initiate follow-up a few times. The staff is generally friendly when you're standing in front of them. More

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Nice clean service area. Rest room was clean also. Good customer service. Nice show room. Rest room was clean also. Good customer service. Nice show room. More

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The dealership is good to work with, but avoid the service department. They we t out of their way to overcharge and make up repairs. service department. They we t out of their way to overcharge and make up repairs. More

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I needed scheduled service. The guys got me in the next morning serviced my Jeep and I was back on the road within 2 hours, just as they had said. Thank you! The guys got me in the next morning serviced my Jeep and I was back on the road within 2 hours, just as they had said. Thank you! More

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Highly skilled team that always makes sure my concerns are met and do everything possible to solve any issue quickly. are met and do everything possible to solve any issue quickly. More

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