TJ Burke
TJ Burke at Ray Chevrolet

TJ Burke | Page 31

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

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4.8
314 Reviews
4.8

314 Reviews

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314 Reviews of TJ Burke

April 25, 2022

Dealership Rating
Employee Rating

I have never had a bad experience with the service I have received from Ray Chevrolet. T.J. Burke is the person I use for any of my maintenance concerns with my car. He gets me in at a timely manner and expl More

by COOPTINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 27, 2022

Ray Chevrolet responded

Thank you so much for your wonderful review! Providing thorough and efficient service is so important to us, and we are delighted that TJ's efforts consistently meet your satisfaction. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

April 21, 2022

Dealership Rating
Employee Rating

We were getting the run around from the dealership we bought the truck from trying to get them to repair an electrical problem. Ray's service center diagnosed the problem and fixed it without any hassle More

by DJACEVANDY94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 21, 2022

Ray Chevrolet responded

Thank you so much for your positive review! We are so glad that our team could get your automotive needs efficiently taken care of. It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

April 06, 2022

Dealership Rating
Employee Rating

TJ greeted me as soon as I walked in the service center and provided updates as necessary. More

by PAT.MARTIN152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 07, 2022

Ray Chevrolet responded

Pat, Thank you for leaving TJ this positive review! We are so glad that he took great care of you throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

March 18, 2022

Dealership Rating
Employee Rating

Mostly friendly in person some are actually rude or uncaring on the phone service department The guy in parts is awesome More

by raywells14
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Mar 18, 2022

Ray Chevrolet responded

We regret to hear that the entirety of your experience was not 5-star worthy, and we will certainly discuss this feedback with our team to ensure that your future visits do not disappoint. Your satisfaction is important to us, and we hope to serve you again in the future.

March 11, 2022

Dealership Rating
Employee Rating

I went in for service and the staff was very friendly. They got me in and out as quick as they could. More

by thomas2244.tc
Recommend Dealer
Yes
Mar 11, 2022

Ray Chevrolet responded

Thomas, Thank you for your positive review! We are happy to hear that our team took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

February 11, 2022

Dealership Rating
Employee Rating

Same great service that we have come to know and appreciate. We have been coming here for years and never been disappointed. More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2022

Ray Chevrolet responded

Al, We are honored to have your confidence and loyalty, and we will certainly provide you with nothing less than our best quality care in the years to come! We thank you for taking the time to leave us this excellent review, and we wish you the safest of travels until we meet again!

February 02, 2022

Dealership Rating
Employee Rating

Very professional and knowledgeable service always. I was kept informed, and provided with transportation. My service advisor is the best, understands issues that are important and addresses them in a profes More

by JOHNBART1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 03, 2022

Ray Chevrolet responded

John, Thank you so much for your positive review! We are pleased that TJ could be of great assistance to you throughout your visit. We wish you the safest of travels. Please do not hesitate to give us a call if you ever have any further questions or concerns!

January 14, 2022

Dealership Rating
Employee Rating

TJ took good care of us and let me know what had to be done with my truck. Nice gentlemen. More

by yquezada88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2022

Ray Chevrolet responded

Thank you for your 5-star rating! We are so glad that TJ provided you with the quality service that you so much deserve! It is our pleasure to assist you in any way possible. We hope to see you again the next time your vehicle is ready for service!

November 10, 2021

Dealership Rating
Employee Rating

Always great service at Ray Chevy. TJ handle everything from start to finish. Dropped the vehicle of and a few hours later got the call that the work was complete. Fast and easy. More

by BANASE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 11, 2021

Ray Chevrolet responded

Thank you so much for your excellent review! We are pleased that TJ and the team could get you and your automotive needs efficiently taken care of. It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns!

November 03, 2021

Dealership Rating
Employee Rating

Worst truck buying experience period. Purchased a high dollar used truck, there was an brake issue with the safety they forwarded me before delivery. I called TJ Burke in service with the question raised More

by robtalski
Customer Service
Friendliness
Price
Recommend Dealer
No
Nov 03, 2021

Ray Chevrolet responded

Rob, This is certainly not the type of feedback we enjoy hearing from our guests, and I apologize for the frustration and inconvenience caused by your visit. I would appreciate the opportunity to speak with you personally to discuss your experience further. Please contact me at ahernandez@raychevrolet.com, at your earliest convenience. Your satisfaction is important to us, and I hope that we can make things right. Best regards, Arnold Hernandez - Customer Relations Manager

Nov 03, 2021

robtalski responded

I gave several personnel at your dealership ample opportunities to be honest and forthright, the calls, emails & time out of my day just to clarify a simple question or get answers was ridiculous. Now you want me to reach out to you? Go about your day, I happily purchased a new truck at a much more reputable dealer.

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