TJ Burke | Page 14

Sales department is top notch but the Service department lacks communication and accountability. I've never had a smooth experience at Ray Chevrolet since buying my vehicle. From them denting my quarter pan lacks communication and accountability. I've never had a smooth experience at Ray Chevrolet since buying my vehicle. From them denting my quarter panel while my car was in their shop (they did fix the dent) to them not respecting the customer's time and sticking to a schedule. This past occasion I scheduled out my service two weeks in advance and was told by Liz Frohling that they would have a loaner car ready for me and I would be in/out within 10-15 min. Well, I was stuck waiting for that loaner which in fact wasn't ready for 1 hour 40 min. I worked with TJ Burke who is emotionless and when I voiced my displeasure about the wait after being there over an hour, TJ stated to me "Don't blame me because a 3rd party company (hertz) is taking their time to get here with your rental." Excuse me, What? Then what is the point of scheduling two weeks out? The service departments solution was to kick me out the service center and have me wait outside for Hertz. No apology, no empathy and completely unprofessional. If you don't like your job or dealing with frustrated customers then find a new career. I generally believe that most people there have good intentions but it seems to me that the dealership is too small for the amount of service they bring in. Try calling and speaking to service manager and I guarantee you'll hear "She's really busy right now, can you leave a message?" Then they won't call back for days. Thanks to Ray I missed a very important work meeting which is why I scheduled the service two weeks out to be sure I'd be home in time. Be better! More

by sdej22 Verified Customer Verified Customer

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Staff was friendly, answered any questions I had especially with the use of coupons and points, kept me informed throughout the appointment. especially with the use of coupons and points, kept me informed throughout the appointment. More

by bacarl1 Verified Customer Verified Customer

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Excellent service as always! Comfy waiting area for service department. Very happy and will recommend! Comfy waiting area for service department. Very happy and will recommend! More

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Great, fast, efficient service as always, My service coordinator applied Chevrolet reward points that I didn’t know I had towards my service bill. I appreciate that. coordinator applied Chevrolet reward points that I didn’t know I had towards my service bill. I appreciate that. More

by Deering.steven Verified Customer Verified Customer

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Service team does a great job in getting you in and out so you can get to other things needed to be done that day. Reliable and friendly, I can trust I’m getting the best service possible. so you can get to other things needed to be done that day. Reliable and friendly, I can trust I’m getting the best service possible. More

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TJ Burke is one of your best service people. He gets thi gs done the right way the first time He gets thi gs done the right way the first time More

by DALEY505 Verified Customer Verified Customer

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Geaat very clean service Writers vey heaikful I tell friends if they looking for a car go to Ray and purchase there car from Ray friends if they looking for a car go to Ray and purchase there car from Ray More

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The Ray Auto Group has always been first class service always! The entire service team is outstanding!!! always! The entire service team is outstanding!!! More

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They did not help with . my problem. Passed it to corporate. Corporate passed back to them. No help at all. my problem. Passed it to corporate. Corporate passed back to them. No help at all. More

by Hdflooring Verified Customer Verified Customer

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Excellent service advisor and the mechanic that worked on my vehicle deserve 10 stars Thank you for the car wash also. I drive 72 miles round trip. Think prices are a bit to hi for service. I have bought 3 v my vehicle deserve 10 stars Thank you for the car wash also. I drive 72 miles round trip. Think prices are a bit to hi for service. I have bought 3 vehicles from you. What would make me question is some perks for loyal long distance customers . how about a oil change free. I know you click that card on my key chain. Long distance customers maybe put at 4 changes good long term business sense ? How about one sooner then later would appreciatte. Thank You and God Bless More

by Steven bolz Verified Customer Verified Customer

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