TJ Burke
TJ Burke at Ray Chevrolet

TJ Burke | Page 10

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

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4.8
314 Reviews
4.8

314 Reviews

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314 Reviews of TJ Burke

May 12, 2025

Dealership Rating
Employee Rating

Transaction went smooth enough and the office and service department went out of their way to provide excellent service. Would do business with them again. More

by rhynem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

Ray Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 10, 2025

Dealership Rating
Employee Rating

Schedule appointment times that run an hour to an hour and a half late. No communication between service dept and customer. Repair times that are grossly exaggerated. Indifferent to customer's needs. Wor More

by spaceroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 14, 2025

Ray Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. We apologize for your negative experience. Please reach out to our General Manager, George.

May 09, 2025

Dealership Rating
Employee Rating

Ray Chevrolet in Fox Lake provides the best service. I would recommend them to all of my friends. Best team! More

by Roger Vincent
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
May 09, 2025

Ray Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

April 23, 2025

Dealership Rating
Employee Rating

I am very happy to have all my service completed at Ray Chevrolet. They offer great service at reasonable prices, and the shop is run very well - always on-time!! Thanks so much!! More

by Michael D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2025

Ray Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

April 17, 2025

Dealership Rating
Employee Rating

When my husband and I had work done on our van this past week, the Service Advisor was very courteous We were very happy with the results. More

by joeczep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 10, 2025

Dealership Rating
Employee Rating

Great service, great selection and great deal. I recommend using this dealership over any in the area! More

by 2sydann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller, Luis Rivera, Chris Freibauer , Esbeydy, five stars

April 08, 2025

Dealership Rating
Employee Rating

I have been coming to Ray since 2001. 17 vehicles Ed Dembski is an awesome sales person and goes over backwards to help me out. Everyone is great from the sales team to the service te More

by SWTCHKS6984
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 03, 2025

Dealership Rating
Employee Rating

There is no customer service . .No respect for loya l customers. I bought 3 brand new trucks from you guys and I would not buy another one from you guys ever. More

by clearyfred1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

March 29, 2025

Dealership Rating
Employee Rating

Way over priced Ray Chevy charged me $20 bucks just to reset the oil percentage that I could’ve did by pushing the button on the steering wheel 3 times, and they tried to get me to buy a new tire for over More

by tomhertel70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

March 22, 2025

Dealership Rating
Employee Rating

Always great service and friendly service advisor. When told that vehicle will be done usually on time. More

by cindysanchez91678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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