Suzanne Johnston | Page 6

Sold me a car with an existing deficiency. Had to trade in due to safety concerns. Should have got the amount that I paid for the vehicle not over $8,000 less. This falls on ownership not t Had to trade in due to safety concerns. Should have got the amount that I paid for the vehicle not over $8,000 less. This falls on ownership not the support staff. More

by MKEANE1 Verified Customer Verified Customer

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Greg was awesome ! Was very efficient answered all questions , made sure we knew how to use all buttons and what they did. I would highly recommend this dealership we w Was very efficient answered all questions , made sure we knew how to use all buttons and what they did. I would highly recommend this dealership we will be back for our F150 ! More

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Everyone goes out of their way to help you. The sales experience was great. They make you feel at home through the buying process. The sales experience was great. They make you feel at home through the buying process. More

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Sales associate Loyd and Business associate Suzanne were extremely professional. They were very polite, very informative and helpful. I would definitely recommend them to my family and friends. The dealers extremely professional. They were very polite, very informative and helpful. I would definitely recommend them to my family and friends. The dealership is pristine. It has a very comfortable lounge with coffee and snacks. More

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It was a pleasure dealing with this dealership. Everybody was straight up and obviously had integrity. Jim York, my salesman was knowledgeable and knew his product. I would buy from him again! Well Everybody was straight up and obviously had integrity. Jim York, my salesman was knowledgeable and knew his product. I would buy from him again! Well done everybody!👍 More

by g-lanier-70 Verified Customer Verified Customer

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I purchased a 2022 Ford F450 Lariat from them in August. I traded in my 2022 Ford F350 SXT, which was in excellent condition and thoroughly inspected. Where do I begin? They gave me less than what other I traded in my 2022 Ford F350 SXT, which was in excellent condition and thoroughly inspected. Where do I begin? They gave me less than what other dealerships offered me for the trade-in. They were supposed to deliver it to me and they didn't, instead I had to drive 4 hours to pick it up, even though they knew I was leaving for Ohio the next day. I didn't go because the car was in the shop the next morning and it is still there a month later. It was supposed to be accident free, which is stated on the clean Carfax, but it is not. I have records of everything, even the clean Carfax, so what does that tell you? Fraud maybe? Just a little? They actually repaired the bumper while I was coming to purchase the truck...as a favor they said. They forced me to use their financing, which was the only way I could actually leave with the truck that day. Otherwise, I would have had to wait several days for the payment to go through and I couldn't do that because I had to leave for Ohio the next day, which didn't happen. When I took it to my local ford dealership the next day, they were saying that I was going to have to pay for all the repairs because there was nothing in the system about it being a certified vehicle, which luckily, I have copies of that as well. That has since been resolved. My local dealership identified many issues with the truck; they felt sorry for me actually and had been a big help with this nightmare. They too suspected an accident and almost didn't repair certain items, they actually told me I had to take it to a collision shop, but ended up repairing it anyways. Among other things, because there is a whole list of repairs that have been performed, they identified two bad tires that were horribly repaired and believe it or not, the SGM told me that in order for him to approve the replacement of the tires, because they couldn't be repaired, that I would have to change my negative review, which you can see I haven't and in fact am doubling down on! When the GSM tried to pay for the tire replacements, he tried paying with an American Express, which they didn’t accept and then tried to pay with a invalid credit card. As a CDL holder, I purchased this vehicle for my Hotshot trucking business. I have not been able to use the truck yet for my business because it has been in the shop the whole time, it wouldn't even pass a DOT inspection. The GM has not reached out to me one time, even though I've left him several voicemails and messages, so he obviously doesn't care or is purposely avoiding me, what does that tell you? The SGM uses one of his salesmen to forward all my messages to him instead of just giving me his direct line. The ladies answering the phones put me on hold for 10-30 minutes when I call, that's if they don't hang up on me. I've been in a car rental for several weeks, which I must pay all this upfront and have yet to be reimbursed, even though they said they were going to reimburse me. The truck is currently in the shop at my local dealership for the 4th time. There is no existing relationship between the two Ford dealerships, quite frankly, the lack of communication and cooperation between the two dealerships is surprising and appalling, but they say it’s because they’re independently ran. It doesn’t even matter if your vehicle is gold certified, which is their highest certification! They don’t care that this truck is supposed to put food on my family’s table. Not once, have I owned it without the service engine light being on and the few times I’ve actually been able to drive it, all I can hear are the brakes or wheels squealing. They have yet to fix it, or offer anything to offset this terrible experience. You can’t make this stuff up people. This actually happened and I am going through it right now! I hope you consider my review. Karl Flammer Ford is the worst dealership I have ever encountered and I mean that! More

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We had an AMAZING experience with this dealership. After getting scammed by another ford dealer earlier that morning, Karl Flammer Ford saved the day. We worked with Steve Gonzalez and he was the BEST After getting scammed by another ford dealer earlier that morning, Karl Flammer Ford saved the day. We worked with Steve Gonzalez and he was the BEST. He was so kind, quick, understanding, and best of all HONEST! He made the whole process so stress-free and seamless, and he explained everything wonderfully for us. We felt so taken care of!! Staff was professional, personable, and no nonsense. They were very receptive to our wants and needs, with none of the typical wheeling and dealing. Would absolutely recommend this place to anyone looking to buy a car!! More

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From the moment we walked in Rick was outstanding. He assisted us in finding the perfect truck for our needs. He was very honest and transparent throughout the process. We have purchased multiple vehi He assisted us in finding the perfect truck for our needs. He was very honest and transparent throughout the process. We have purchased multiple vehicles and despise dealing with the pressure and upselling. They did not do that at Karl Flammer. They listened to our needs and made the process stress free. Would highly recommend Rick whether you are looking for a personal vehicle or to add to your business fleet. More

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Purchased an F150 today… can’t say enough about Karl Flammer Ford and especially our sales rep Mack. Amazing to deal with and wonderful purchase process. Highly recommend! Flammer Ford and especially our sales rep Mack. Amazing to deal with and wonderful purchase process. Highly recommend! More

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Modern facilities, friendly and knowledgeable staff, and great selection of vehicles. Trustworthy and honest throughout the entire process. great selection of vehicles. Trustworthy and honest throughout the entire process. More

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