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Susanna Yim
Susanna Yim at Norm Reeves Honda Superstore Cerritos

Susanna Yim | Page 22

6 Years Honda Platinum Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

4.9
1,002 Reviews

Enjoy assisting the customers to drive off our dealership with the big smiles in a new or preowned vehicle they were dreaming for. 😊

4.9

1,002 Reviews

Write a Review

Dealership Experience

13 yrs, 11 mos

Industry Experience

18 yrs, 11 mos

Languages Spoken

English English

Korean Korean

1002 Reviews of Susanna Yim

September 01, 2023

Dealership Rating
Employee Rating

Ms. Susanna Yim is attentive, quick and friendly. Her communication skill is outstanding. She made the purchasing process snappy and pleasant. More

by MMH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 01, 2023

Norm Reeves Honda Superstore Cerritos responded

Thank you for your 5-star review! We're glad to know that Susanna helped make your time with us even better. Let us know what else we can do for you in the future!

August 28, 2023

Dealership Rating
Employee Rating

Susanna is very helpful! ! I wasn’t sure what I wanted to do with my current lease but she helped navigate it and got me the best deals. I went home happy in a new 2024 Honda More

by vannegutierrez15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Aug 29, 2023

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that Susanna provided you with helpful guidance and assistance in navigating your lease options, resulting in a new 2024 Honda HRV! If you have any more questions or need further assistance, don't hesitate to reach out. Enjoy your new Honda and happy driving!

August 27, 2023

Dealership Rating
Employee Rating

Convenient location and the dealership has lots of inventory. Very clean and professional people and fantastic service More

by tmehrok
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Aug 31, 2023

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're glad you found our location convenient and our team professional. We appreciate your business and hope to see you again in the future.

August 24, 2023

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Employee Rating

Susanna Yim was very helpful and knowledgeable, even more so since this was my first time going through this process. More

by fmarquez1365
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Aug 25, 2023

Norm Reeves Honda Superstore Cerritos responded

Thank you, Susanna, for your kind words! We're thrilled to have been a part of your first car-buying experience. If you have any more questions or need assistance in the future, feel free to reach out. Safe travels on the road ahead!

August 05, 2023

Dealership Rating
Employee Rating

Susanna is great and easy to work with. Highly recommend Susanna professional person for Honda More

by Ismael Cerpa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Susanna Yim

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Aug 07, 2023

Norm Reeves Honda Superstore Cerritos responded

Thank you for the excellent review, Ismael! We're glad that Susanna was so helpful during your visit with us. Let us know if there is anything else you need!

Aug 07, 2023

Ismael Cerpa responded

I have a couple of defects on my new car. Who can I schedule this matter with ? Susanna is Aware and her manager Ray Please have some one call me please 310-947-5431 Ismael Cerpa

July 30, 2023

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Employee Rating

I was contacting a few different dealers in southern California. Susanna Yim at Norm Reeves Honda Cerritos was the only one who responded to me every time I had questions in a very timely manner. She is More

by Ju-nah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Allen Nouri

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Jul 31, 2023

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled that Susanna provided excellent service and responsiveness. We appreciate your recommendation and look forward to assisting your friends and family with their automotive needs as well. If you have any further questions or require assistance, feel free to reach out anytime.

July 27, 2023

Dealership Rating
Employee Rating

Susanna yim is very pleasant, helpful. Help us thur every thing great customer service thank you More

by raidernationlb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jul 28, 2023

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing this positive feedback for Susanna! It means a lot to us that you took the time to share your satisfaction and we look forward to serving you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out!

July 27, 2023

Dealership Rating
Employee Rating

Susanna was very helpful and a pleasure to work with. I would recommend her to anyone that is looking for a vehicle More

by tinamedina77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jul 28, 2023

Norm Reeves Honda Superstore Cerritos responded

Tina, your review made our day brighter! We're delighted you had a smooth car-buying journey with us. We look forward to seeing you again, whether for service, upgrades, or simply to answer questions!

July 17, 2023

Dealership Rating
Employee Rating

Norm Reeves was the only place that had the car I wanted. Susanna was nice to stay late and take over for other salespeople who failed to keep their promises. More

by SteveF
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Christina Nuval, Francisco Garduno

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Jul 18, 2023

Norm Reeves Honda Superstore Cerritos responded

Steve, thanks so much for sharing this excellent 5-star rating and review for our team! We're so glad to know that Susanna was an asset to your experience and we hope to work with you again in the future!

July 17, 2023

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Employee Rating

Susanna helped me with my car needs. I was in a lease and she got me into a newer vehicle that was in my price range and it was a nice and painless process. Would recommend anybody to se More

by heng.peter12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Jul 17, 2023

Norm Reeves Honda Superstore Cerritos responded

Peter, thank you for sharing this wonderful feedback for Susanna! We are so pleased to know she provided you with 5-star customer service and we hope you enjoy your new lease!

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