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Susan Roush

Overview Reviews (126) Inventory (225)

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Susan Roush

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Susan Roush

Service Advisor

Spitzer Ford Dubois, LLC

3007 Blinker Pkwy
Du Bois, PA 15801

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4.8

126 Reviews

Overview Reviews (126) Inventory (225)

4.8

126 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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126 Reviews of Susan Roush

February 14, 2025

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Employee Rating

From scheduling to pick up of vehicle, the staff at Spitzers were very accommodating and professional. Spitzers were very accommodating and professional. More

by BMYERS12

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gary Gallaher, Ashley O'Ryan

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Feb 14, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for sharing your positive experience with us. We are glad that our team took great care of you. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

February 07, 2025

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Employee Rating

The explorer went in a blown transmission and a passenger side heater core. No appointment due to the transmission going out, but it took all but a month to get it repaired. No courtesy car available, but we side heater core. No appointment due to the transmission going out, but it took all but a month to get it repaired. No courtesy car available, but we were first on the list which never came around. Plus I was told 4 different times when the car was going in the shop, finally on the fourth time it went in. More

by RTYTROLLEY

Verified Customer

Service Price Transparency

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Recommend Dealer

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Feb 10, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 06, 2025

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Employee Rating

We purchased a vehicle & on the way home I hit a deer. They got us in for the repairs immediately after the accident. We had our car fixed and returned within two weeks. They made us their top priority. F They got us in for the repairs immediately after the accident. We had our car fixed and returned within two weeks. They made us their top priority. For our next future purchase we will be returning. More

by PRETTYCOOLNAME

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tammy McAllister, Brian Shaffer, Wade Lobbestael, Mitch Canby, Gary Gallaher, Kenneth Crana Jr., Robin Curry, Lauren Ball, Ashley O'Ryan , Angelo

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Feb 06, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 02, 2025

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Employee Rating

Great job awsome work very happy got me in quick an out quick very very happy customer quick very very happy customer More

by 198227miller

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Wade Lobbestael

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Feb 03, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Ford Dubois, LLC.

January 28, 2025

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Employee Rating

Took my pickup up to get it looked at because of the doors freezing on it they tore it apart and fixed it the correct way and I'm very happy with the results. doors freezing on it they tore it apart and fixed it the correct way and I'm very happy with the results. More

by Logan

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ashley O'Ryan

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Jan 28, 2025 -

Spitzer Ford Dubois, LLC responded

Logan, We are delighted to hear Susan, Ashley, and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 27, 2025

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Employee Rating

The price wasn't what they quoted me when I ordered the part it was supposed to be $325.00 and ended up being $401.00 plus tax and labor at $460.00 part it was supposed to be $325.00 and ended up being $401.00 plus tax and labor at $460.00 More

by RMORRIS0039

Verified Customer

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Recommend Dealer

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Jan 28, 2025 -

Spitzer Ford Dubois, LLC responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon, Safe travels!

January 24, 2025

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Employee Rating

I was a walk in. They got me in and out in about an hour. Great customer service! They got me in and out in about an hour. Great customer service! More

by hgillung

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gary Gallaher, Kenneth Crana Jr., Robin Curry, Lauren Ball, Ashley O'Ryan

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Jan 26, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Ford Dubois, LLC to be a positive one. Please don't hesitate to reach out if you need anything else.

January 19, 2025

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Employee Rating

Dealer is close to my home. Service appointments are always on days i need. Sevice dept has greatly improved. Service appointments are always on days i need. Sevice dept has greatly improved. More

by danno604

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Wade Lobbestael, Mitch Canby, Kenneth Crana Jr., Ashley O'Ryan , Morgan lingle, brian sachs

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Jan 20, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 17, 2025

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Employee Rating

Friendly, always there to answer your questions, always seem to know exactly what the problem is. seem to know exactly what the problem is. More

by Tbumbarger

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tammy McAllister, Brian Shaffer, Wade Lobbestael, Mitch Canby, Gary Gallaher, Kenneth Crana Jr., Robin Curry, Lauren Ball, Ashley O'Ryan

Report | Print

Jan 17, 2025 -

Spitzer Ford Dubois, LLC responded

Thanks for sharing about your experience with Spitzer Ford Dubois, LLC. We appreciate your business and hope to see you again soon!

January 15, 2025

Dealership Rating

Employee Rating

They were very helpful and were able to get me in same day for service! day for service! More

by EHORNER0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 15, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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